DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
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DoorDash now warns you that your food might get cold if you don’t tip
Submitted 1 year ago by L4s@lemmy.world [bot] to technology@lemmy.world
https://www.theverge.com/2023/10/31/23940442/doordash-delivery-delayed-no-tip-warning
Comments
Xatolos@reddthat.com 1 year ago
GrayBackgroundMusic@lemm.ee 1 year ago
“that’s a nice lunch you got there. It’d be a shame if something happened to it” - door dash mobster
samus12345@lemmy.world 1 year ago
Tip should always be made after service is rendered, not before.
Mango@lemmy.world 1 year ago
No, it’s a bid for service. Think auction house restaurant where the only people going to serve you are the ones who think your pay is worth it.
ramblinguy@sh.itjust.works 1 year ago
I always heard tips started as “To Insure Prompt Service” or something. Which is basically what you’re doing here with Door dash, so we’ve gone back to the root of tips.
webadict@lemmy.world 1 year ago
Nah, that’s a Backronym (added to fit the name after the fact.) Tip comes from English slang, meaning “to give”. can give tips for money or information.
PoopMonster@lemmy.world 1 year ago
Door dash takes waaaay too much on bs fees from restaurants. If you have to use their app I’d suggest using it to browse menus, calling the restaurant directly and asking if they deliver and order it through them, heck pick up if you can. Fuck all these greedy apps nickle and diming everything.
Son_of_dad@lemmy.world 1 year ago
It almost doubled the cost of my order last time, all the fees and tip bullshit
linearchaos@lemmy.world 1 year ago
The last few times I tried to do delivery at food for the family, The price for four fast food meals exceeded going to a decent sit down restaurant and getting a moderate dinner for four.
dirthawker0@lemmy.world 1 year ago
I’ve never used any of those services. If the restaurant doesn’t deliver, I pick up my order. I also try to go to the restaurant’s website and use whatever ordering system they have there, under the assumption (perhaps mistaken) that the restaurant chose that ordering system because it was the best deal for them.
NeoNachtwaechter@lemmy.world 1 year ago
Fuck all these greedy apps nickle and diming everything.
Isn’t it what’s called shareconomy?’
Isn’t it super fancy?
:-)
DreadPotato@sopuli.xyz 1 year ago
No its “gig economy”, and it’s primary purpose seems to be skirting labour laws by calling their employees “independent contractors” so they can save money and screw the people working for them.
SmashingSquid@notyour.rodeo 1 year ago
The whole reason I order online is to avoid using the phone. I usually find their website and see if they have their own online ordering. Smaller places often have online ordering provided by an unknown company that charges normal prices instead of having to mark it up to cover DoorDash fees.
stown@lemmy.world 1 year ago
Most of the places I’ve tried to order from directly still end up using door dash for the actual delivery. The only place where I’ve seen they actually send out their own driver is a Chinese restaurant near my house.
daltotron@lemmy.world 1 year ago
What’s crazy is that there’s really no reason why it should be the way that it is, where every chain restaurant has a different individualized app, every mid level business has a website, and every mom and pop restaurant you just have to call on the phone, and every business has their own delivery drivers with all these other apps picking up the slack in between. Doordash takes off so much from the top of the order to make it look more appealing, as a service charge, the restaurants just increase prices, the drivers get paid a pittance, probably so does the support staff if I had to guess, and all of their programmers, who are the only party left that the money would go to, the programmers can’t make an app that works for the customers or the drivers. It’s like a lose-lose-lose scenario for anyone that’s not a soulless finance bro.
It’s crazy, if restaurants are at a point where it’s cheaper for them to just have an actual, well paid delivery driver, and just use their own old school apps, websites, and phone lines, rather than paying their fees to a business that could just handle the whole thing for them all in bulk, seeing as the needs from restaurant to restaurant is generally pretty similar. The latter should be the more cost-effective solution, here, it’s fucking nuts.
Lemonparty@lemm.ee 1 year ago
Call the spot, order it, and go get the food your fuckin self. Stop spending an extra 35% to have somebody working three jobs get it for you.
Draupnir@lemmy.world 1 year ago
35%? That shit doubles for me. Fuck DoorDash.
FlyingSquid@lemmy.world 1 year ago
Don’t make me use my phone as a phone damn it!
Kusimulkku@lemm.ee 1 year ago
Stop spending an extra 35% to have somebody working three jobs get it for you.
I don’t how the three jobs factors into this. Surely they actually need those three jobs, they probably aren’t working them for fun. So not like me not ordering helps them in any way.
yata@sh.itjust.works 1 year ago
Giving in to corporate extortionate practices doesn’t help them in any way either.
MaxVoltage@lemmy.world 1 year ago
it does please keep ordering
Blackmist@feddit.uk 1 year ago
Only 35%? You must be on the introductory deal.
insaneinthemembrane@lemmy.world 1 year ago
Try not to be so judgemental.
Plavatos@sh.itjust.works 1 year ago
Hey, why do you hate trickle down economics so much!
/s
rambaroo@lemmy.world 1 year ago
If I could do that I wouldn’t use GrubHub in the first place.
Lemonparty@lemm.ee 1 year ago
You do not need a service that did not exist ten years ago. I promise that you can live without it.
lemmeout@lemm.ee 1 year ago
What kind of “tip” is paid upfront before the service is rendered?
portifornia@lemmy.world 1 year ago
Lots of places do this now, unfortunately.
theKalash@feddit.ch 1 year ago
All the ones that are ordered online?
Contend6248@feddit.de 1 year ago
Well that seems a little wrong doesn’t it
samus12345@lemmy.world 1 year ago
Why? There’s no reason the tip can’t be added after the delivery has been performed. You know, to incentivize good service, the whole point of a tip? If they already have your money why should they care how good their service is?
irreticent@lemmy.world 1 year ago
Many restaurants where you order at the counter as for a tip when you pay.
iheartneopets@lemm.ee 1 year ago
Literally fucking every place now and I hate it. Ordering take out food that I am picking up myself? It’s “swipe your card here and it’s going to ask you a question”. Literally everywhere. Even places designed to be walk-up and get your food and leave, like a local smoothie place or something.
not_that_guy05@lemmy.world 1 year ago
How about letting us tip afterwards not before. That way we know how much to tip.
gregorum@lemm.ee 1 year ago
How about ditching Tips altogether and just paying the drivers a decent level wage?
saltesc@lemmy.world 1 year ago
My local pub in Australia just got new POS machines. Day 1 I’m there. They put in the price for your beer on the till, you go to PayPass and walk off, but it’s asking you to tip first. You say “No Tip”, then PayPass and walk off, but then it asks if you’re happy to accept the 1% CC surcharge, being like 9¢. Then you can walk off.
The staff were losing it and apologising. They were so annoyed they just started hitting “No Tip” and “Yes” for people, because that’s how it normally works.
Lowest level minimum wage for someone pouring beer is $24 an hour here.
People still throw cash in the tip jars from time to time, but it’s like when they really appreciate the staff or see they’re having a hectic shift. Even just good conversation or chucking your tunes on, will empty the pocket change in.
TheRealCharlesEames@lemm.ee 1 year ago
This
not_that_guy05@lemmy.world 1 year ago
No my tip would be for being lazy and then actually getting it to me fast and correct. Which is why I said afterwards tip not before, because that means I’m not funding their underpaid wage.
Ghostalmedia@lemmy.world 1 year ago
As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.
That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.
It IS expensive to deliver stuff, and we need to be upfront with that.
sugarfree@lemmy.world 1 year ago
It would be much worse for the drivers in that case because they would have to gamble on whether an order would be good to take or not. We’ve already seen something similar on Uber Eats where they allowed people to fully change tips retroactively, so people would get their orders accepted quicker with a large tip and then just remove it once they got their food.
Tb0n3@sh.itjust.works 1 year ago
It’s not a tip then. A tip is a reward for services rendered. A tip paid before services are rendered is not a tip. It is part of the bill.
ILikeBoobies@lemmy.ca 1 year ago
Then it’s not a tip and they should include it in the price
r3df0x@7.62x54r.ru 1 year ago
Tipping is literally becoming extortion now.
The end result of the tipping surge is going to be the collapse of all tipped work. People will stop using tipped services entirely and eventually the pyramid of wealthy users who can afford increasingly high tip is going to shrink.
ChickenLadyLovesLife@lemmy.world 1 year ago
I’m a school bus driver and we get tips (at Christmastime and the end of the school year) for no fucking reason that I can figure out. This is bad enough as it is, but last Christmas one of my co-workers actually handed out fucking tip envelopes (like what the garbage collectors give out) to the kids on his buses. I was at least pleasantly surprised that he got in trouble for this.
afraid_of_zombies@lemmy.world 1 year ago
I usually give a tip to you guys around that time of the year. Why shouldn’t I? 180 days of the year, 2x a day I depend on you and I have had no problems. This is for two kids btw. Think of anything in your life that you use 720 times in one year without issue. So yeah here is 20 bucks happy holidays.
r3df0x@7.62x54r.ru 1 year ago
jfc
My wife had an employee who was fired from a previous business for taking a tip.
scottywh@lemmy.world 1 year ago
A Christmas present isn’t a tip.
FaeDrifter@midwest.social 1 year ago
That’s just all of late stage capitalism. Most industries are shrinking bc most people can’t afford to spend on much beyond the basic necessities of rent and food anymore.
I’m in the hotel industry and occupancy rates are declining, people just aren’t going out on vacation like they used to.
Inevitably any service tipped or not will be wealthies-only.
r3df0x@7.62x54r.ru 1 year ago
Part of it I blame on anti social behavior among people under 40. We have a lot of extreme social anxiety over simple things like talking on the phone which extends into a severe inability to date. When you have tons of incels that means that means that men and women can’t share the cost of housing and women have to work as much as men, which doubles the workforce. Obviously the solution is not to prohibit women from working, the way that people like Pim Tool like to imply.
Socsa@sh.itjust.works 1 year ago
I hate to break it to you but it’s always worked like that. I drove pizzas for a long time pre-apps and drivers have always prioritized deliveries based on expected tip. We even had a no-go list by the phone of people who stiffed drivers. If anything it’s way easier to get away with not tipping now.
fne8w2ah@lemmy.world 1 year ago
That’s why the ridiculous North American tipping culture needs to be called out as much as possible.
baelem@lemmy.world 1 year ago
This is barely related to tipping culture, this is a service bid. They just refuse to call it that.
hark@lemmy.world 1 year ago
It’s part of tipping culture because it uses the acceptance of tipping to slip this bidding system in. It also doubles as a tip because there is no separate tip option and tipping is expected for delivery. I’m sure more people wouldn’t mind “bidding” low if it just meant getting their food later. Instead there’s also the specter threat that a disgruntled worker will tamper with their food for daring to make a low “bid”.
KevonLooney@lemm.ee 1 year ago
Exactly. All the people complaining about extortion don’t understand the economics of Door dash / GrubHub / etc.
The food delivery person sees a potential job come in and can accept or reject it. In a few seconds they decide what to do. If it takes them 10 minutes to go to the place, 10 minutes to wait for the food, and 10 minutes to drive to you, they estimate a total of 30 minutes of work.
Of course they’re not going to do it for no tip. There are plenty of other people tipping. Your food is going to wait for somebody to pick it up for whatever minimum amount DoorDash guarantees them. Maybe there is a second order going in your direction.
danque@lemmy.world 1 year ago
This is not even tipping anymore. This is paying to get normal service, not better service.
Amunium@lemmy.world 1 year ago
That’s always been the exact problem with American tipping culture. When it’s expected to tip, you’re no longer doing it to get better service, just normal service - which means it’s just a hidden extra price.
jwagner7813@lemmy.world 1 year ago
Focusing on the wrong issue, but you’re technically correct. You’re not tipping. You’re guessing at what door dash should be properly paying their employees instead of DD doing it themselves in your favor.
EatMyPixelDust@lemmy.blahaj.zone 1 year ago
I used to order meals sometimes through these kinds of delivery services but not anymore.
At first they were quite good but then they added extra “service fees” and the markup on the food increased, so did the delivery charge, it’s a joke now and I haven’t used them for a long time, and there’s no good reason to, now.
giacomo@lemm.ee 1 year ago
So pretty much the same as if you do tip.
spudwart@spudwart.com 1 year ago
The order through Door Dash:
- $20
- $2 Tax
- $8 Door Dash Charge
- $6 Initial Tip
- $10 for the Substitution up charge
- $1 Tax for that purchase
- $9 ‘Fuck you’ charge
- $4 Follow Up Tip Total: $60 for your $20 meal you could’ve just gotten your own damn self.
rar@discuss.online 1 year ago
Fuck tips.
UnspecificGravity@discuss.tchncs.de 1 year ago
This implies that your food won’t arrive cold if you do tip, and that hasn’t been my experience at all.
Destraight@lemm.ee 1 year ago
It boggles my mind that people use apps like these
woobie@lemmy.world 1 year ago
The fee you add for DoorDash etc should not be considered a tip. Tips are given after service is rendered, and are based on the quality of service. These fees are more like a bounty. “I’ll pay $10 to the person that brings me a hamburger, dead or alive.”
confusedwiseman@lemmy.world 1 year ago
Is it too much to ask that I might be able to just pay for this service? Sometimes I want or need food ordered. If it costs $20 to have it delivered, and pay the delivery person fairly, sometimes that’s worth the cost to me. I wish tips were an extra for “thanks for doing something above and beyond or awesome”. They shouldn’t need to be expected.
$1.99 convenience fee $4.25 app fee $3.99 delivery fee Oh, and don’t forget to tip your driver because none of this goes to them.
^^^^ this cap needs to stop. Just give me the $15-$20 delivery fee and be done with it.
ThatWeirdGuy1001@lemmy.world 1 year ago
I honestly wish people would quit using these delivery services in general.
They literally have some nothing but cause problems in store. They cause people who actually came to the store to have to wait because we got a fuckin door dash order for $60 and we’re told to put mobile orders as top priority.
Not to mention all the headaches of trying to contact customers about substitutions or out of stock items. It’s just a fuckin mess.
You’re paying more for lower quality and I honestly don’t even feel bad when I fuck up an order. You’d have been able to tell if you actually came in.
And before anyone brings up disabled people the main users of these delivery services in my area are college kids.
RalphFurley@lemmy.world 1 year ago
DD is just explaining that it’s a bidding system. Few if any drivers are going to want to drive out of their way to pick it up and deliver it to you for little or no guaranteed tip listed up front and high chance of someone bailing on it anyway. Food sits at the restaurant for a long time
Pretty sure if I were to put a $20 tip I’d have no problems getting someone to accept the order immediately.
FartsWithAnAccent@lemmy.world 1 year ago
Just another reason to avoid Door Dash: Best to get off your ass and get food. Better yet: Cook your own food!
ohlaph@lemmy.world 1 year ago
I stopped using DoorDash when their fees and overall cost doubled what it should be.
I’ll walk down and get it myself.
Gerula@lemmy.world 1 year ago
How lazy and dependent people are if they can be “blackmailed” by the food delivery service and that service doesn’t fear a significant loos of customers!
danielfgom@lemmy.world 1 year ago
Just go get the food yourself. Forget these delivery companies.
_haha_oh_wow_@sh.itjust.works 1 year ago
Gross.
alienanimals@lemmy.world 1 year ago
Tips subsidize business owners who don’t pay their employees enough.
JiveTurkey@lemmy.world 1 year ago
Tipping needs to die.
jordanlund@lemmy.world 1 year ago
I have no problem tipping, I have a problem with DoorDash and Grubhub calculating the tip on the total bill with all their fees included.
I have no problem tipping 20% with a $4 minimum, but it’s going to be based on the meal I ordered, not your bullshit service fees.
Strayce@lemmy.sdf.org 1 year ago
Which stage of enshittification is this?
BetaSalmon@lemmy.world 1 year ago
Aren’t you supposed to tip for an exceptional service? Like if the food was supposed to be deliver in 20 minutes, but the delivery driver got it to you in 15? This just sounds like extortion.
DavidGA@lemmy.world 1 year ago
DoorDash “tips” are done before your food arrives, not after, and you can’t change them after you order.
They’re not tips, they’re bribes.
RotaryKeyboard@lemmy.sdf.org 1 year ago
“Drivers will retaliate against you if you do not cover the part of their wage we refuse to pay them.”
There, fixed that for you, DoorDash.
Ghostalmedia@lemmy.world 1 year ago
I used to work in that crummy space on the HQ side of things.
That’s a little part of it, but there are bigger reasons. Orders with low driver payouts are less likely to get claimed by the contractors in the market. They will sit around longer waiting to get picked up.
Moreover, in order to move a low paying order, DoorDash’s algorithm will be more likely to bundle the order with one or two other orders. That will boost the payout or the claimed job, but it will also make your food wait on a counter an in a car.
Ledivin@lemmy.world 1 year ago
You tried to say that it wasn’t DoorDash’s fault for paying like shit, but then went on to qualify every other reason with “low paying order” - none of that would matter if DoorDash didn’t pay like shit.
Piecemakers3Dprints@lemmy.world 1 year ago
neptune@dmv.social 1 year ago
We all get that
June@lemm.ee 1 year ago
Yea so I’m a driver and the characterization that it’s drivers retaliating against customers is… wrong. When we skip an order it’s because it will literally cost us money to deliver, and it’s DoorDash that we’re saying no to.
The problem isn’t the drivers, it’s DoorDash and their unwillingness to pay us appropriately. They’ve recently reduced the base payout to $2, and there’s no delivery where $2 is enough to cover costs of delivery, let alone make the extra few bucks that we’re doing this shitty job for.
DoorDash is actively disincentivizing drivers from taking orders that customers don’t tip on. Please don’t blame drivers for DoorDash’s shitty business practices.
HouseOfJazz@lemmy.world 1 year ago
Then why do it? Aren’t regular Uber/Lyft trips more worth it?
sugarfree@lemmy.world 1 year ago
Delivery drivers are independent contractors and DoorDash facilitates the meeting of drivers and customers. The fees go towards DoorDash and the driver, and the customer can add an additional payment to the driver to make their order more enticing to accept. There’s no “refusing to pay wages” in this situation. If you want to go with the ultra low cost option, it will not be attractive to drivers so you may wait longer.
gregorum@lemm.ee 1 year ago
You can twist the words all you like, but DoorDash is still an employer, and they still pay like shit.
mihnt@lemmy.world 1 year ago
matter@lemmy.world 1 year ago
Geez, I hope they’re paying you to suck their dick this hard
r00ty@kbin.life 1 year ago
Huh, who knew they had their legal reps on the fediverse.
helenslunch@feddit.nl 1 year ago
I wouldn’t call it retaliation. If one person offers you $10 and another offers you $15 for the same job, you’re going to opt for the one that pays more. It’s not like Door Dash is going to make up the difference.
In an ideal world they would remove any tip lines and just pay their workers a reasonable wage.
But honestly I can’t wait for Zipline deliveries to become a thing.
samus12345@lemmy.world 1 year ago
It shouldn’t be set up so the customer has to pay more to get good service. They should be able to add a tip afterward if they choose.