DoorDash now warns you that your food might get cold if you don’t tip

Comments

• TheMadnessKing@lemdro.id ⁨1⁩ ⁨year⁩ ago

  Yes, and next we will have: No tip to cook and you will have delayed ordered preparation, No tip to Doordash and we will delay placing your order.

  It’s time to just cook the meal or go buy it directly.

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  • uis@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Both are better options

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• guywithoutaname@lemm.ee ⁨1⁩ ⁨year⁩ ago

  As a driver for one of these apps it’s more of a bid than a tip. People send me bids to deliver their food and I deliver to the highest bidder. It sucks because that’s not what a tip is supposed to be and the majority of the delivery fee doesn’t go to the driver. That’s why I don’t really order from these delivery apps myself anymore.

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  • thatsnothowyoudoit@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    Thanks for confirming something I thought true. I’ve always been a generous tipper not because I like tipping culture, but because in the absence of an alternative it seems awful to punish the people working hard to scrape together a living by catering to my laziness.

    However, I’ve noticed that I almost always get food that’s ordered through these services very quickly – although my small sample size is anecdotal at best. But like you, I don’t order through the apps if I can help it.

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  • yao@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I often opt to starve/eat random stuff in the house than order. Now if I actually want to order, I have no idea how to order

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• Smacks@lemmy.world ⁨1⁩ ⁨year⁩ ago

  They should also warn that they’ll spit in your food too.

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• jray4559@lemmy.sdf.org ⁨1⁩ ⁨year⁩ ago

  Don’t like the concept, stop using the service. It’s that simple.

  But also that annoying, because this model where your ““tip”” becomes a bribe is a cancer upon society that needs to be eliminated.

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• scytale@lemm.ee ⁨1⁩ ⁨year⁩ ago

  Holding your food hostage for tips. lmao. Just pick it up yourself or drive-thru and make it part of your existing commute.

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  • curiousaur@reddthat.com ⁨1⁩ ⁨year⁩ ago

    Yeah this is so fucked. Tipping at the vary least should happen after the transaction.

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• bitwolf@lemmy.one ⁨1⁩ ⁨year⁩ ago

  The worst part is some lazy restaurants just link to doordash instead of paying proper delivery drivers so you can’t even avoid door dash if you like certain restaurants.

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  • Chobbes@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I mean in fairness before these services most restaurants did not have delivery options at all, so I don’t think this is that surprising? It was not long ago that your delivery options in many places were just pizza or Chinese.

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    • LifeInMultipleChoice@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Little Ceaseers offers delivery and sends it through doordash here. Curious if that is because they don’t want to deal with it or it is somehow cheaper on their end.

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    • jwagner7813@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Yeah but that’s the problem. They’re essentially outsourcing something they couldn’t afford in the first place so DD becomes the bad guy for not paying their employees instead. Then the customer bitches at the driver’s because the drivers don’t want shitty pay for their work. Stop using DD.

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  • Wahots@pawb.social ⁨1⁩ ⁨year⁩ ago

    I just don’t go to restaurants that do this or close their eatery to the public because they expect everyone to use DD, haha. Though I mostly just cook at home, restaurant food took a massive nosedive during the pandemic. More expensive, and generally tastes worse. :/

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  • bcron@lemmy.world ⁨1⁩ ⁨year⁩ ago

    There are more than a handful of places near me that used to have decent delivery but Door Dash etc basically shut them out. They lose business by not being affiliated and not getting exposure, so they get on Door Dash and lose even more business to Door Dash, next thing you know they have no in-house delivery and all the prices on Door Dash are jacked up so they can give Door Dash their take.

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• InternetUser2012@midwest.social ⁨1⁩ ⁨year⁩ ago

  Cold food would be an improvement over the last three times I ordered food with DoorDash. Last three times, the driver stole my food. I’ll never use them again.

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  • restingboredface@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

    We’ve had multiple orders delivered to the wrong address. We get confirmation pictures of our food sitting on someone else’s doorstep. Has happened with all of the services. We live in a regular neighborhood with houses and streets pretty much laid out on a grid and signs everywhere so I don’t get the problem but it happens about 50% of the time. None of the places with employee delivery have trouble finding us.

    Grub hub was the last one we hadn’t canceled since we get discounted delivery fees through something ( a credit card bonus I think?) Ordered dinner two weeks ago, and got another wrong address delivery, so my husband calls customer service for a refund and they insist on trying order again first. They got it right, but we got food 2.5 hours after we’d ordered.

    We’ve canceled all delivery services now.

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  • r3df0x@7.62x54r.ru ⁨1⁩ ⁨year⁩ ago

    Did you report it? I imagine they take that seriously but they also don’t have any way of knowing if someone is just being psychopathic.

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• Tb0n3@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  One of the many reasons I get my own damn food. I’m not paying out the ass for something I could do myself for half the price.

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  • BearOfaTime@lemm.ee ⁨1⁩ ⁨year⁩ ago

    I have never used any of these food delivery services, and I’m pretty sure I never will.

    I have younger family members that use it a lot, and I’ve asked how much they spend a month. Holy smokes, I could cook some damn nice meals for what they spend a month - one person has spent as much as a family of 4 would spend on groceries a month. My average home-cooked per-plate cost is about $3.50. Nicer meals (steak) may go to $5 per plate.

    It’s understandable occasionally if you’re pushed for time; shit happens. Paying someone to deliver shitty fast food or whatever just because you can’t be bothered to cook makes no sense to me.

    It doesn’t take much planning to get started making your own meals. And the more you do it, the bigger your pantry gets with all the pieces and parts you need for other meals. Even if it’s a lot of canned and boxed stuff, that’s a start.

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    • NightOwl@lemmy.one ⁨1⁩ ⁨year⁩ ago

      Yeah, if tipping is introduced then I’d rather just cook or even pay for those overpriced prepackaged ingredient packages to cook at home.

      Probably healthier too, and lot of stuff at restaurants is prepackaged microwaved stuff anyways.

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  • 5BC2E7@lemmy.world ⁨1⁩ ⁨year⁩ ago

    you’d have to wait until the food gets lukewarm and soggy if you want to compare with them.

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  • SamXavia@kbin.run ⁨1⁩ ⁨year⁩ ago

    @Tb0n3 It's to the point they will also say "They Might Spit In Your Food If You Don't TIP" like hey I didn't order this shit.

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• michaelmrose@lemmy.world ⁨1⁩ ⁨year⁩ ago

  How about I just get food from one of the 15 places in easy walking distance as I’m in a city.

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  • RaoulDook@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Or even if you’re not in a city, drive a little bit and pick it up. I have that many options within 5-10 minutes’ driving distance

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    • Acters@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Some people’s don’t have cars? They want to shut and focus on their homework or chores or anything? How about those with 30 minute breaks who order and time it to land within their break time? How about those who are who are sivk/disabled/less fortunate and unable to get to locations easily without extra effort?

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• Smoogs@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Why can’t people just learn to cook for themselves. It’s a basic life skill. You’re body needs food, learn how to make the stuff. It’s not even a hard skill There’s even food you can do low effort and fast. And it’s healthier cuz when you order out you’re consuming so much more salt and sugar than you’re supposed to and it’ll literally rot your organs.

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  • TryingToEscapeTarkov@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I’ll give you the real answer. Most people are working so much they are exhausted at the end of the day and the thought of doing anything other than resting is even more exhausting. Door Dash will get there eventually with the food meanwhile you rested the entire time AND have food now. Some of us are depressed on top of this which makes us even less motivated to cook or clean or do anything really. People need to work less and have more free time. Then we will see them cook more and take care of themselves more.

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    • GloveNinja@lemmy.world ⁨1⁩ ⁨year⁩ ago

      This.

      I love to cook, it’s something that brings me joy to see myself create delicious meals and feed my family. But my God, after a long day of work and then getting my kid from daycare, only to come home and have to figure out what I can make and then do it is just too much. I’d rather focus my attention on playing with my kid, and coming down from the day, than spending all my time in the kitchen. I’ll make my kid food and then order something for my wife and I afterwards.

      We shouldn’t be punished with cold food just because DoorDash/Uber/Skip won’t pay their drivers properly. I can’t always drop 18% (somehow the norm where I live) on top of their already baked in delivery fee, and service fee. Also, tipping as far as I’m concerned is an after-the-fact action. If you exceed your job I’ll tip you, but delivering my food warm and on-time is your job… Why tip when I consistently have late deliveries anyways. I can always pay a premium to get my food first, but that’s just another fee.

      There’s no winning here

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• stown@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I hate Doorsdash so fucking much but I’m pretty sure I’m addicted to it. It’s one of those terrible destructive relationships and I find myself screaming at the app every time I use it. I recently discovered a neat trick though, where if I order from the website then the app won’t spam me with the double-dash popup but I’ll still get my delivery statuses.

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  • afraid_of_zombies@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Learn to cook. This is why everyone became broke and fat. It is scary how fast you lose money this way. A single meal for one person can be the same as a family of four food budget for a week and the food you get is loaded with salt and calories.

    My rule for eating out is simple: it has to be food I can’t resonably make at home. I love Indian food but it wouldn’t be realistic for me to start cooking it.

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    • Stumblinbear@pawb.social ⁨1⁩ ⁨year⁩ ago

      I know how to cook, but sometimes I don’t want to cook. I don’t see why this is such a hard concept to grasp, and I don’t know why everyone is so hostile towards people who choose to spend their money on this

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    • stown@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I know how to cook, but only in a commercial kitchen and only when I’m making 150+ servings of something.

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  • Plavatos@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

    As someone who doesn’t use it* I’m curious, why is it so addicting?

    *My wife used it once when we were out of state for a wedding but only because I was stuck inside due to illness.

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    • AquaTofana@lemmy.world ⁨1⁩ ⁨year⁩ ago

      It’s a time saver for sure. My husband and I use it a lot though over the past 2 months we’ve made conscious efforts to cook at home more for both money saving (it’s fucking expensive) and to reduce our calorie intake.

      That being said, it’s really nice to just press a quick button, and then start sweeping, doing laundry, vacuuming, taking out the trash, etc, and then food just shows up that can now be conveniently cleaned up quickly as well.

      Cooking yourself not only takes away time from the other chores kicking them to getting done later, but also now adds chores as well with the dishes.

      I reason that something has to give between work, fitness, chores, schooling, sleep, and downtime. So far it’s been my sleep, but I don’t feel guilty using food delivery services to get some gaming/social time back in as well.

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• gearheart@lemm.ee ⁨1⁩ ⁨year⁩ ago

  I frequently find food bag have been opened when a doordasher delivers orders. It’s odd because the tracker typically shows the dasher stopping in weird residential areas and parking for extended periods of time.

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  • Rivalarrival@lemmy.today ⁨1⁩ ⁨year⁩ ago

    You know how I know you don’t tip?

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    • Smacks@lemmy.world ⁨1⁩ ⁨year⁩ ago

      This you?

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• little_hermit@lemmus.org ⁨1⁩ ⁨year⁩ ago

  ‘Food might get cold’ is a euphemism for getting spat into.

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  • dangblingus@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

    Nah, just that they won’t pick up your order if the driver sees that there’s a real possibility they’ll only get paid $2 to drive your starbucks order across the city.

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    • Fapper_McFapper@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Porque no los dos?

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  • r3df0x@7.62x54r.ru ⁨1⁩ ⁨year⁩ ago

    Which is why tipping culture is turning into extortion.

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• Nulubez@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  The word ‘tips’ originally came from an acronym “To Insure Proper Service”.

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  • TheTetrapod@lemmy.world ⁨1⁩ ⁨year⁩ ago

    As a great etymologist once said, “it’s never an acronym.”

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  • 9488fcea02a9@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

    “Ensure” would be the correct word in that context

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  • Bonesince1997@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I heard it as “To Insure Promptness”.

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• aeronmelon@lemm.ee ⁨1⁩ ⁨year⁩ ago

  ‘That’s a really nice and hot meal you’ve got there. It would be a shame if it were to be… how you say… room temperature when it arrived.’

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• jwagner7813@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Stop attacking the drivers. If you’re upset about how door dash works, get upset at DOOR DASH itself, not the people they can’t seem to pay properly.

  Stop using the service…

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• afraid_of_zombies@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Who the heck is still using it and the ones like it past the point of once? The few times I played with it just to check it out the meal was 3x the price of getting it myself. I have used it twice while on work travel and both times the food was cold and messed up.

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• Buddahriffic@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Here’s the main problem as I see it. With these tech services is that you can take a basic framework that acts as a middleman between people wanting a service and people willing to provide it and then scale it up immensely by just adding more computing resources. But not everything scales that way, including the checks and balances that ensure everything is going smoothly and filtering out people trying to use the service in bad faith or incompetence. Support (for both customers and staff), QA, HR, and training don’t necessarily scale (training can, if you have workers that are smart enough to be trained solely from media, but if anything is confusing then it stops scaling well).

  And add on to that with it being so scaled up, interactions are often with random people, for both the customers and the workers. They don’t form relationships like what happens in smaller businesses. A good experience won’t say much about what to expect next time. Same thing with a bad experience. And support people have no idea who is complaining and who they are complaining about. They know their identities but not there personalities, or if this driver is generally good and might have had a bad day, or a customer is lying to get free food, or that driver is generally an asshole. A lot of these services do what they can to avoid having a relationship that goes beyond “fulfill order, get paid”.

  And on top of this, it’s not really able to handle fluctuating demand well, since services need to have extra capacity to handle spikes in demand. If things are slow, drivers will just log off and do something else with their time, where as a pizza place handling its own delivery will have a better chance of predicting activity levels and scheduling people to be in at that time (and offering incentives to be there in case it turns out to be slow). That’s not to say businesses handling their own delivery service are perfect, but at least they’ll have people seeing what’s going on who can deal with it (eg by sending inside staff to deliver or hiring a delivery service to help with the load until it’s back to manageable levels).

  And this article indicates that door dash considers this a feature rather than a bug. After all, if they are taking a cut of all money that gets transferred through their app, of course they’ll encourage customers to pay more. It’s all pretty much passive income for them, other than maintaining the code and servers.

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• uis@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Racket capitalism

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• Agent641@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Dont forget to tip the OP for this lukewarm post

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• Zerlyna@lemmy.world ⁨1⁩ ⁨year⁩ ago

  It would be nice if you could put the tip you PLAN to pay, but without a certain rating afterward it doesn’t get paid. Sadly that would likely get abused by customers too. I would rather give them a better cash tip than a (ahem) documented one…

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  • June@lemm.ee ⁨1⁩ ⁨year⁩ ago

    Uber Eats lets customers change the tip retroactively. As a driver this is riskier because people bait drivers with a big tip and then go in and remove it entirely after the fact for no reason.

    The other issue is that most people don’t know what they’re eating when they give a rating. My 1 star reviews are from customers who’s food was done incorrectly by the restaurant or who gave such shit directions for delivery that it was impossible (had one apartment customer who wanted me to enter the secure building to leave it at their door but didn’t give access instructions, respond to my texts, or answer any of my calls… and they decided I deserved 1 star for that).

    I’d like something that gives both customers and drivers more confidence. Like a proper wage from DoorDash that’s baked into the cost of service (maybe from those exorbitant fees they charge?). Just cut the tip all together and pay drivers appropriately and stop hiding behind the independent contractor shit as an excuse for exploiting people.

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• woshang@lemmy.world ⁨1⁩ ⁨year⁩ ago

  WTF?

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• autotldr@lemmings.world [bot] ⁨1⁩ ⁨year⁩ ago

  This is the best summary I could come up with:

  ---

  DoorDash has added a pop-up in its app this week warning customers that orders with no tip might take longer to get delivered.

  The move appears to be an effort by DoorDash to show customers that drivers are likely going to prioritize more profitable work.

  According to DoorDash spokesperson Jenn Rosenberg, the prompt is “something that we’re currently testing to help create the best possible experience for all members of our community.”

  It appears the pilot is not live in every locale; one Verge colleague in New Jersey got it, while another in South Carolina didn’t.

  While tipping isn’t something anyone who lives in America should be surprised about doing (or should ever consider not doing without a really good reason), pre-tipping is a relatively new concept in our gig economy.

  Update October 31st, 4PM ET: Added statement from DoorDash confirming the message is part of a test it’s piloting.

  ---

  The original article contains 529 words, the summary contains 150 words. Saved 72%. I’m a bot and I’m open source!

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• RoseRose56@lemmy.world ⁨1⁩ ⁨year⁩ ago

  The driver “the clock is ticking bitch ! your food is getting cold” This is actual ridiculous

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  • jwagner7813@lemmy.world ⁨1⁩ ⁨year⁩ ago

    You’re upset at the wrong person/thing.

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• airehiso@lemmy.world ⁨1⁩ ⁨year⁩ ago

  If my food is not McDonald’s coffee hot…

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• Mandy@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  Ah yes, the app for the particularly lazy, maybe that serves as an incentive to move their asses for once and get it themselves

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• AA5B@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I simply take it as DoorDash warning that it provides poor service. Ok.

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