Comment on DoorDash now warns you that your food might get cold if you don’t tip

• enki@lemm.ee ⁨1⁩ ⁨year⁩ ago

  Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.

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  • BombOmOm@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Charge it back. If you didn’t get service, no reason they should get money.

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  • mihnt@lemmy.world ⁨1⁩ ⁨year⁩ ago

    [deleted]

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    • enki@lemm.ee ⁨1⁩ ⁨year⁩ ago

      I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.

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  • rambaroo@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Weird, I’ve gotten refunded by them easily in the past.

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• rambaroo@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Yeah this is why I only use GrubHub now. I still tip well cause I appreciate people who bring me food and I can afford it.

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• PrincessLeiasCat@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  Huh, good to know, thanks. I don’t use those services often now that Covid is going away, but if I need to again it’s good to know that one isn’t as quite as shitty.

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