Yeah this is why I only use GrubHub now. I still tip well cause I appreciate people who bring me food and I can afford it.
Comment on DoorDash now warns you that your food might get cold if you don’t tip
mihnt@lemmy.world 11 months ago[deleted]
rambaroo@lemmy.world 11 months ago
PrincessLeiasCat@sh.itjust.works 11 months ago
Huh, good to know, thanks. I don’t use those services often now that Covid is going away, but if I need to again it’s good to know that one isn’t as quite as shitty.
enki@lemm.ee 11 months ago
Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.
BombOmOm@lemmy.world 11 months ago
Charge it back. If you didn’t get service, no reason they should get money.
mihnt@lemmy.world 11 months ago
enki@lemm.ee 10 months ago
I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.
rambaroo@lemmy.world 11 months ago
Weird, I’ve gotten refunded by them easily in the past.