Open Menu
AllLocalCommunitiesAbout
lotide
AllLocalCommunitiesAbout
Login

Brother accused of locking down third-party printer ink cartridges via forced firmware updates, removing older firmware versions from support portals

⁨1196⁩ ⁨likes⁩

Submitted ⁨⁨3⁩ ⁨months⁩ ago⁩ by ⁨misk@sopuli.xyz⁩ to ⁨technology@lemmy.world⁩

https://www.tomshardware.com/peripherals/printers/brother-accused-of-locking-down-third-party-printer-ink-cartridges-via-firmware-updates-removing-older-firmware-versions-from-support-portals

source

Comments

Sort:hotnewtop
  • catloaf@lemm.ee ⁨3⁩ ⁨months⁩ ago

    if the update doesn’t allow the printer to calibrate with this aftermarket ink the cheaper carts become basically unusable

    This isn’t true. It just means you have to do the registration manually.

    This is scummy behavior for sure, but it’s also being exaggerated for clicks.

    source
  • MITM0@lemmy.world ⁨3⁩ ⁨months⁩ ago

    We seriously need a FOSS+FOSH printer

    source
    • hera@feddit.uk ⁨3⁩ ⁨months⁩ ago

      It’s really surprising this doesn’t already exist. It’s such a hated piece of tech, I would have thought someome would have thought they could do better! I don’t know enough to do it myself but I’d sure as hell support a project to do it!

      source
      • DesertHermit@lemmy.world ⁨3⁩ ⁨months⁩ ago

        It’s not, though. Printers are actually fairly expensive to manufacture, and they’re sold heavily subsidized by the companies in order to sell you a decade of printer cartridges where you make up for that loss. It was the first tech subscription model.

        If someone made and sold a shitty inkjet printer at cost, the last time I saw something written up on this years ago, it was several times more than the current cost of printers. And consumers are stupid, so they will go for the immediate cheap thing and get locked in to buying proprietary cartridges rather than invest in saving money long term.

        What we need is a Graphine OS for existing printers. A repo of firmware updates that anyone can install to jailbreak a handfull of widely sold printers to allow printing every drop of ink, and DIY refills. Let’s be real, we’re not a huge part of their market, so IMO the gains are to exist like wolves preying on the occasional sheep, rather than be wolves that try to evolve thumbs and force everyone to learn how to cook and go shopping in order to eat.

        source
      • Wispy2891@lemmy.world ⁨3⁩ ⁨months⁩ ago

        It will cost too much because they can’t get back R&D money back via sales of proprietary ink and spare parts, plus competitors will immediately take advantage of your improvements

        Like a prusa (open source 3d printer) costs like 3 bambulab (walled garden closed source 3d printer that uses a fork of prusa slicer)

        source
      • bitjunkie@lemmy.world ⁨3⁩ ⁨months⁩ ago

        In my experience, people who are aware of open source and the like are also people who only print something when they absolutely HAVE to.

        source
    • MystikIncarnate@lemmy.ca ⁨3⁩ ⁨months⁩ ago

      1000x this.

      We’ve got all this figured out for 3D printers with all kinds of cool tools to make the job easier, and yet, take away a dimension and there’s crickets?

      The hell?

      Let’s make a 3D printable 2D printer.

      source
      • MITM0@lemmy.world ⁨3⁩ ⁨months⁩ ago

        Or a modular printer

        source
  • Sanctus@lemmy.world ⁨3⁩ ⁨months⁩ ago

    I think its time we deprecate most forms of printing. Clearly corporations cannot be trusted to operate these kinds of companies.

    source
  • oyzmo@lemmy.world ⁨3⁩ ⁨months⁩ ago

    Any brands left? 🤔😅

    source
    • SuperSpruce@lemmy.zip ⁨3⁩ ⁨months⁩ ago

      FedEx if you only need to print once in a blue moon…

      source
      • sugar_in_your_tea@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

        Or the library or office supply store.

        source
  • AppearanceBoring9229@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

    They were the last good guys :(

    I guess it’s time to buy the printer I’ve been postponing

    source
    • Ledericas@lemm.ee ⁨3⁩ ⁨months⁩ ago

      try looking for laser jet printers, only use toner cartridge. Ink-based printers are pretty much scams. we spent an untold amount on ink for epson, until the printer failed completely

      source
      • AppearanceBoring9229@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

        Sadly i need an ink printer. I already hace a laser one but sometimes i need to printer on papers that don’t work on laser

        source
  • btaf45@lemmy.world ⁨3⁩ ⁨months⁩ ago

    My general rule of thumb is that any software update has a 50% chance of making the software worse. So I don’t update anything without a good reason. That includes not just device updates but things like phone apps.

    source
    • photonic_sorcerer@lemmy.dbzer0.com ⁨3⁩ ⁨months⁩ ago

      Keeping up-to-date with security updates is incredibly important.

      source
      • JackbyDev@programming.dev ⁨3⁩ ⁨months⁩ ago

        Every CVE I flip a coin.

        source
        • -> View More Comments
      • daddy32@lemmy.world ⁨3⁩ ⁨months⁩ ago

        But not so much for the printers…

        source
        • -> View More Comments
      • knexcar@lemmy.world ⁨3⁩ ⁨months⁩ ago

        I’ve never had an issue with viruses, I’m not a big company nor do I download sketchy files. I feel like if there’s something serious enough to affect me (like the iPhone Unicode character exploit), I’d hear about it.

        source
        • -> View More Comments
    • commander@lemmings.world ⁨3⁩ ⁨months⁩ ago

      Image

      source
    • areyouevenreal@lemm.ee ⁨3⁩ ⁨months⁩ ago

      Yeah this is terrible from a security and usability point of view. Just stop using proprietary bs systems. Why do you think so many technical people use Linux and avoid IoT devices like the plague? So we don’t have to deal with companies doing stuff we don’t like without a choice.

      source
  • SpaceNoodle@lemmy.world ⁨3⁩ ⁨months⁩ ago

    Oh, Brother.

    source
  • dragonfucker@lemmy.nz ⁨3⁩ ⁨months⁩ ago

    Drag thought Brother were supposed to be the makers of user friendly printers. Are they enshittifying?

    source
    • ayyy@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

      At least they aren’t transphobic.

      source
  • Cocopanda@futurology.today ⁨3⁩ ⁨months⁩ ago

    I too watched Louis Rossman’s YouTube video to author.

    source
  • DFX4509B_2@lemmy.org ⁨3⁩ ⁨months⁩ ago

    It’s going to get to the point where you might be better off going back to dot matrix if tank-based inkjet printers are somehow locked down via chemical DRM too.

    source
  • redbr64@lemmy.world ⁨3⁩ ⁨months⁩ ago

    Fuck I just got rid of my 2008 BW laser brother and bought a new one that hasn’t arrived. Thanks for the warning, at least I will be able to set my firewall before I even connect it to my network

    source
  • BroBot9000@lemmy.world ⁨3⁩ ⁨months⁩ ago

    Anyone know which ip addresses to block to stop the updates?

    source
    • lemming741@lemmy.world ⁨3⁩ ⁨months⁩ ago

      If you set the wrong gateway in the static IP settings or a reserved DHCP lease, it won’t be able to get out.

      source
      • Scrollone@feddit.it ⁨3⁩ ⁨months⁩ ago

        But will it be able to be reachable by other printers on the network?

        source
        • -> View More Comments
    • elvith@feddit.org ⁨3⁩ ⁨months⁩ ago

      Why? Does the printer need to be connected to the internet at all, if not for firmware upgrades? (Note: LAN != internet)

      source
      • Nurse_Robot@lemmy.world ⁨3⁩ ⁨months⁩ ago

        Many people use WiFi to connect to their printers for the sake of convenience

        source
        • -> View More Comments
  • x4740N@lemm.ee ⁨3⁩ ⁨months⁩ ago

    Buy an ecotank printer, they’re more expensive initially but that’s because they actually make you pay for the printer

    Ecotank’s use liquid ink that you fill in tanks instead of cartridges

    There’s no way they can check the ink on ecotank printers

    source
  • wowwoweowza@lemmy.world ⁨3⁩ ⁨months⁩ ago

    So… when there is some controversy over an article in Lemmy it gets the strike though? How did this evolve?

    source
    • RememberTheApollo_@lemmy.world ⁨3⁩ ⁨months⁩ ago

      If you read the article:

      We are aware of the recent false claims suggesting that a Brother firmware update may have restricted the use of third-party ink cartridges. Please be assured that Brother firmware updates do not block the use of third-party ink in our machines.

      So there’s no reason to leave an inflammatory and likely wrong title unchanged or otherwise without notation. The title is completely readable. I’m all for wrong information being flagged, and a strikethrough is a fine method of doing so.

      source
      • sugar_in_your_tea@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

        We don’t know if it’s wrong though, we just have a statement from the company claiming it is. Now it’s on the community to prove it.

        It’s potentially wrong. I guess we’ll see in the coming weeks as people try to prove it one way or another.

        source
        • -> View More Comments
      • wowwoweowza@lemmy.world ⁨3⁩ ⁨months⁩ ago

        Totally agree. Just the first time I have seen the notation.

        source
      • bss03@infosec.pub ⁨3⁩ ⁨months⁩ ago

        I see editability as generally an improvement, especially since the older versions are still visible with a couple of clicks. Reddit titles are not editable. Tweets used to be uneditable; toots are.

        source
        • -> View More Comments
    • sugar_in_your_tea@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

      You can edit the title, so if you want to strike through it, go ahead.

      source
  • tjOrb3n@discuss.tchncs.de ⁨3⁩ ⁨months⁩ ago

    Are there more precise informations about affected firmware versions yet? Recently bought a refurbished laser printer and still have a brother toner, but my intent would be to buy aftermarket toners in future.

    source
  • spooky2092@lemmy.blahaj.zone ⁨3⁩ ⁨months⁩ ago

    I fear the day my 2014 hp LaserJet dies. There won’t be a decent printer on the market…

    source
  • MisanthropiCynic@lemm.ee ⁨3⁩ ⁨months⁩ ago

    They deny it was the firmware update. But not that something else has happened

    I’ve had issues with colour but not B&W

    source
  • NutWrench@lemmy.world ⁨3⁩ ⁨months⁩ ago

    I’m only letting my latest Brother printer connect to my computer through the USB cable. No Internet connection at all.

    source
    • dukatos@lemm.ee ⁨3⁩ ⁨months⁩ ago

      RPi as a printer server, with the printer connected to its USB port. Use FreeBSD on RPi just to make sure…

      source
    • harsh3466@lemmy.ml ⁨3⁩ ⁨months⁩ ago

      Careful with that you though. I thought the same thing but someone pointed out in another thread that depending on your system, it may update the firmware over USB when you do system updates.

      source
  • MapleEngineer@lemmy.world ⁨3⁩ ⁨months⁩ ago

    Buy an Epson EcoTank printer. My family owns three. You pay more for the printer but just dump in bottles of ink when they need refilling.

    source
    • wildbus8979@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

      Just make sure you schedule a test print every couple off weeks to prevent clogs, is a little wasteful but if you get aftermarket ink it’s cheap enough that is worth it, otherwise a new head will run you down around 50 bucks.

      source
      • MapleEngineer@lemmy.world ⁨3⁩ ⁨months⁩ ago

        They do require maintenance to keep them running smoothly. I’m fairly mechanically and technically capable so I can disconnect the head and run DA-2A through the mechanism to clean it out.

        source
        • -> View More Comments
    • user224@lemmy.sdf.org ⁨3⁩ ⁨months⁩ ago

      I just got an old HP inkjet that doesn’t care about reported ink levels and cheap ink bottles from AliExpress.

      I print white on black because I have so much damn ink and nobody expects dark mode documents. Kinda funny when I take out a sheet of paper and have to dry it out. 120g/m² is absolutely the minimum when doing such crap though. Regular 80g/m² just wrinkles up and leaks through, although that’s also a property of dye ink vs pigment ink.

      But I also lucked out on sales combined with coupons
      Image

      Currently it’s €18.50, though for 0.5L (~1 pint) that’s still cheap. Honestly I am surprised I actually received that.

      source
      • MapleEngineer@lemmy.world ⁨3⁩ ⁨months⁩ ago

        Nice. We had one printer or another that required expensive ink cartridges before we got the Epson. I used to refill some cartridges but it was a pain. Now I just open a set of bottles and top up the tanks whenever it’s thirsty.

        source
  • SaharaMaleikuhm@feddit.org ⁨3⁩ ⁨months⁩ ago

    Haha, my crappy ass old HP printer still takes refills. No printer company shall ever see another cent of mine 😈

    source
  • SavageCoconut@lemmy.world ⁨3⁩ ⁨months⁩ ago

    My brother did what!?!?

    source
  • match@pawb.social ⁨3⁩ ⁨months⁩ ago

    Anyone have recommendations on thermal printers?

    source
    • MystikIncarnate@lemmy.ca ⁨3⁩ ⁨months⁩ ago

      Why thermal? Seems odd, but alright.

      I recommend laser for just about everyone.

      Don’t print much? Get a laser. Otherwise you’re ink will dry out and you’ll have to get new ink every time you want to print.

      Print a lot? Laser. Super reliable, can do tens of thousands of sheets before there’s a problem, maybe more.

      In fact, the only time I’d recommend an ink printer is for color accurate work like photo printing, and if you’re not using photo paper for it, then there’s not really much of a point, is there?

      I used to think bubble jet/ink jet was the shit, then I started working in IT professionally and discovered the truth.

      Just buy a laser printer folks. Don’t bother with all the rest of this shit. If you want/need inkjet, then you already know you need it and why. If you’re not sure, get a laser. You’ll pay wayyyyyy less on materials up keep it running

      source
      • T156@lemmy.world ⁨3⁩ ⁨months⁩ ago

        Dot matrix is also an option, if they neither want to bother with toner, nor inkjet.

        source
        • -> View More Comments
      • boonhet@lemm.ee ⁨3⁩ ⁨months⁩ ago

        Don’t print much? Get a laser. Otherwise your ink will dry out and you’ll have to get new ink every time you want to print.

        I’ve literally never had this happen and I print so infrequently that if I have to buy a new cartridge, I’ll just… not print at home anymore. Is it really that common?

        source
        • -> View More Comments
    • thermal_shock@lemmy.world ⁨3⁩ ⁨months⁩ ago

      My client has a few dozen zebras. Reliable, but cost a little more up front. Some of theirs are 10+ years old, prints thousands of inventory labels a month off each one at each site.

      source
    • T156@lemmy.world ⁨3⁩ ⁨months⁩ ago

      Any particular reason for going thermal? Personally, I’d recomnend against them, since thermal paper is coated with BPA, and that can come off and might have health effects if ingested.

      source
      • pelespirit@sh.itjust.works ⁨3⁩ ⁨months⁩ ago

        I think it’s because thermal requires no ink.

        source
  • scroll_responsibly@lemmy.sdf.org ⁨3⁩ ⁨months⁩ ago

    Oh brother, this guy stinks!

    source
  • MisanthropiCynic@lemm.ee ⁨3⁩ ⁨months⁩ ago

    Someone needs to Luigi Brother’s CEO

    source
  • werefreeatlast@lemmy.world ⁨3⁩ ⁨months⁩ ago

    I’m actually looking for a good multifunctional printer. Our Samsung is dying. It was an LED printer and we only changed toner 1 time in 15 years.

    source
  • Treczoks@lemmy.world ⁨3⁩ ⁨months⁩ ago

    Good that we did not buy a Brother printer.

    source
  • AngryRobot@lemmy.world ⁨3⁩ ⁨months⁩ ago

    Is this happening to toner for their laser printers too?

    source
  • b_tr3e@feddit.org ⁨3⁩ ⁨months⁩ ago

    OTOH, I’ve been using a HP laser printer for years and the last time I spent 40€ for toner was almost two years ago. Just stay away from shitty inksquirters or even shittier “multi-function-devices”. They are customer-rippoff devices without real use, nothing else. Honestly, if you think you need to print colorful, fuzzy pictures that will fade at the first streak of sunlight you probably had it coming.

    source
    • chronicledmonocle@lemmy.world ⁨3⁩ ⁨months⁩ ago

      This firmware update applies to laserjets. Not inkjets.

      source