Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.
Remember everyone. If you see someone shoplifting from Walmart, no you didn’t.
garretble@lemmy.world 11 months ago
You force me to check out my own groceries. Fine.
But don’t get pissed when I have a lot of groceries and have to move my bags because you gave me one square foot of space to bag everything. That’s often my biggest frustration. The robot thinks I’m trying to do some shady stuff, and I’m not.
IrrerPolterer@lemmy.world 11 months ago
The ‘robot’ isn’t the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.
Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.
shiroininja@lemmy.world 11 months ago
Yeah, you can’t trust Americans. They’ll steal your own land out from under you and Rob your grandma and call it good business sense. Saying this as an American.
db2@sopuli.xyz 11 months ago
Walmart customers
Damage@feddit.it 11 months ago
lol, I’ve been at the Albert Heijn near my hotel 3 times and 3 times I had to have my items rescanned. Maybe it’s because I’m not blond and tall?
SebKra@feddit.de 11 months ago
One week in NL and I’m wondering what we’re even doing over here.
elbrar@pawb.social 11 months ago
That would be unlawful detention here. Also, what about people that go in and decide they don’t actually want to buy anything after all?
Thymos@lemm.ee 11 months ago
Yeah, I’m gonna disagree with that. They’ve recently ramped up those checks because of increased theft due to inflation. They also scan more items now. After having been checked 4 times in a row and them completely emptying my bag each time, I no longer use the self checkout.
SmashingSquid@notyour.rodeo 11 months ago
This isn’t about the weight sensors, it’s using “computer vision” to detect you didn’t scan something and forces employees to get involved.
All the Walmarts I’ve been to have the bagging area weight sensors turned off. It seems the local grocery store finally turned theirs off because using a reusable bag used to set it off.
sartalon@futurology.today 11 months ago
Yeah, I got pinged twice, in one visit because I moved shit around, trying to organize.
Way more false positives, in my opinions.
just_another_person@lemmy.world 11 months ago
Honestly, those weight systems are so easily defeated, I don’t even get the point. Anything that is measured by unit vs weight can easily be stolen.
Stabbitha@lemmy.world 11 months ago
I use reusable bags. I have to be very slow and deliberate getting the bag ready in the bagging area or it’ll flag me.
garretble@lemmy.world 11 months ago
Same for me.
fushuan@lemm.ee 11 months ago
I use reusable bags too, I first scan and rest the products on the weighting area, and after paying quickly introduce all the products into my bag. It takes a bit longer but it’s way less problems for the workers and me, and it’s still faster than going through the regular checkout.
Hyggyldy@sffa.community 11 months ago
Maybe it’s just Colorado but the only store I’ve been to that had weight verification was a King Soopers (Kroger in other states)