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A VPN Company Canceled All Lifetime Subscriptions, Claiming It Didn’t Know About Them

⁨403⁩ ⁨likes⁩

Submitted ⁨⁨10⁩ ⁨hours⁩ ago⁩ by ⁨youradhere@feddit.org⁩ to ⁨technology@lemmy.world⁩

https://www.wired.com/story/vpnsecure-canceled-all-lifetime-subscriptions-claiming-it-didnt-know-about-them/

source

Comments

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  • ModernRisk@lemmy.dbzer0.com ⁨5⁩ ⁨minutes⁩ ago

    Is this even legal? I mean people paid for the lifetime version.

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  • nostalgicgamerz@lemmy.world ⁨1⁩ ⁨hour⁩ ago

    This is going to be Plex Pass in a few years if Plex sells out even more

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    • interdimensionalmeme@lemmy.ml ⁨32⁩ ⁨minutes⁩ ago

      This is why the first question is, is it open source?

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  • barneypiccolo@lemm.ee ⁨4⁩ ⁨hours⁩ ago

    This is also why if you hit the lottery, you should take the discounted upfront cash payout, and not get it paid in an annual annuity for 20 years. You never know if the government is suddenly going become moral about gambling, and cancel all lottery payments.

    Take the money and run.

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    • Droggelbecher@lemmy.world ⁨3⁩ ⁨hours⁩ ago

      To be fair, it’s best to not participate in the lottery.

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      • taladar@sh.itjust.works ⁨3⁩ ⁨hours⁩ ago

        True but that is a situation that doesn’t really apply very often in the “if you hit the lottery” situation mentioned in the post you replied to.

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    • Libra@lemmy.ml ⁨4⁩ ⁨hours⁩ ago

      Also because that lump sum is all there is. If you take the annuity they put the lump sum into an investment account and then pay you out of the proceeds (from which they take a cut, of course), and you can get the same returns they get, without losing their cut, doing it yourself.

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    • chilicheeselies@lemmy.world ⁨3⁩ ⁨hours⁩ ago

      Absolutely. However, if you are not the best with money, or on the irresponsible side; it might be best to take the annuity. Mathematically it makes no sense to do so, but if it stops you from blowing it all on hookers and coke in two years then its for the best. In other words, if you having it all is riskier than the state keeping track of it.

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      • spooky2092@lemmy.blahaj.zone ⁨3⁩ ⁨hours⁩ ago

        Even if you’re bad with money, take the lump sum and go get a fiduciary advisor to handle it and give you a regular payout. Being a fiduciary advisor is important since it means they are legally obligated to work to the benefit of your money, not lining their pockets. Using something like a trust is another good way to protect you from yourself.

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      • WeirdGoesPro@lemmy.dbzer0.com ⁨2⁩ ⁨hours⁩ ago

        What’s wrong with hookers and coke?

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      • aceshigh@lemmy.world ⁨3⁩ ⁨hours⁩ ago

        Can’t you open up a trust with the money and put a provision on it saving you from yourself?

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  • PancakesCantKillMe@lemmy.world ⁨10⁩ ⁨hours⁩ ago

    VPNSecure is the company.

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    • victorz@lemmy.world ⁨10⁩ ⁨hours⁩ ago

      Odd how they didn’t just put that in the title.

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      • fmstrat@lemmy.nowsci.com ⁨1⁩ ⁨hour⁩ ago

        Because zero-click internet kills the revenue model. It’s unfortunate, but understandable until something better comes along.

        Would love to see a co-op model spring up where views on sites like Lemmy generate revenue for publications without the click. I.E. pay $1 a month to a shared fund that’s distributed by percentage.

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      • LifeInMultipleChoice@lemmy.dbzer0.com ⁨10⁩ ⁨hours⁩ ago

        Guessing it was a force copy title for the sub and the article wanted you to click. They put it in the body of the post at least.

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      • Libra@lemmy.ml ⁨4⁩ ⁨hours⁩ ago

        What’s odd is that it’s not in the Wired headline either, this is a direct copy of their headline.

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    • asbestos@lemmy.world ⁨6⁩ ⁨hours⁩ ago

      !savedyouaclick@lemmy.world

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  • dryfter@lemm.ee ⁨5⁩ ⁨hours⁩ ago

    I learned my lesson about “lifetime” thanks to SiriusXM.

    When Howard Stern got lured to SiriusXM they offered a deal where you buy the receiver and pay $500 for a lifetime subscription with unlimited transfers to different receivers. Fat forward to 2017ish when I bought my last car that had the receiver built into the radio and tried to transfer to the new one. I was told that was the last time I would be able to do that and in the future I’d be paying a $75 transfer fee and be forced into a monthly subscription.

    Lifetime is a hoax.

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    • partial_accumen@lemmy.world ⁨33⁩ ⁨minutes⁩ ago

      This may be your lucky day then! You can likely use that lifetime sub now!

      I did the Sirius lifetime deal a few years offered before the one you did (in 2003 I think?). At the time they called it the “Friends and Family” promotion. It was only $300 at the time for lifetime sub, and they gave you the hardware for free. I’m still using that same lifetime sub today.

      I was told that was the last time I would be able to do that and in the future I’d be paying a $75 transfer fee and be forced into a monthly subscription.

      This was absolutely true this was the rules at one point. However there was a rule change (via lawsuit maybe?) that allows UNLIMITED TRANSFERS and the fee is only $35/transfer. Its even on the SiriusXM website FAQ:

      “Please note: You may transfer an active Lifetime Subscription to another radio an unlimited number of times. For each permitted transfer of a Lifetime Subscription, you will be charged a $35 transfer fee, and the transfer must be effectuated through your Online Account.” source

      Your account is likely still alive with your name on it! Contact them and get back into it!

      Further, back when you and I bought our lifetime subs the SiriusXM streaming service didn’t exist. It is actually pretty robust now. With your lifetime sub (even without it being on a vehicle), you have full access to unlimited commercial free streaming in their best quality bitrate (there was a time that they offered reduced bitrates for lifetime users but that’s gone now too).

      For me, because of a further discount I only paid $230 for my lifetime sub because I got a credit for my previous monthly service and I’ve now had it for over 22 years. So if you do the math, I’m paying 87 cents per month for full in-car and streaming SiriusXM. Lifetime deal was SO worth it!

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    • grue@lemmy.world ⁨5⁩ ⁨hours⁩ ago

      Lifetime is a hoax.

      No, it’s fraud.

      The difference is that one is a funny joke and the other is a criminal act that ought to land corporate executives in prison, if the US weren’t an oligarchy to corrupt to prosecute.

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  • J52@lemmy.nz ⁨8⁩ ⁨hours⁩ ago

    Yes, name and shame the suckers already in the headline so they get what they deserve! VPN SECURE , yeah, right.

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  • SammyJK@programming.dev ⁨10⁩ ⁨hours⁩ ago

    This is absolutely disgusting behavior. “Cannot honor the purchases,” my ass.

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    • rottingleaf@lemmy.world ⁨6⁩ ⁨hours⁩ ago

      I feel like “the new middle ages” really was a correct description of our time. Well, we’re at the dawn of it. All our universal rights and universal truths are going to be subject to who’s holding the dagger at your throat, and we’ll have theocracies, family republics and feudal lords again. The blooming diversity of hell.

      OK, this is a bit offtopic, just one can see such behavior in all areas today where they wouldn’t be normal 30 years ago.

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      • taladar@sh.itjust.works ⁨3⁩ ⁨hours⁩ ago

        I propose “the new dark ages” might be more appropriate.

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    • Skipcast@lemmy.world ⁨10⁩ ⁨hours⁩ ago

      To be fair to the new owners the previous ones never mentioned the lifetime subscriptions existed and they were sinking the company. Probably the reason the original owners sold in the first place.

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      • ik5pvx@lemmy.world ⁨8⁩ ⁨hours⁩ ago

        Due diligence what…?

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      • mindlesscrollyparrot@discuss.tchncs.de ⁨9⁩ ⁨hours⁩ ago

        They also said that they were cancelling lifetime contracts that hadn’t been used in 6 months. Hard to see how those could be sinking the company.

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      • obvs@lemmy.world ⁨8⁩ ⁨hours⁩ ago

        That’s not being fair to the new owners.

        It’s the company buyer’s responsibility to make sure they know about and honor existing contracts with the existing company, and it’s the company’s responsibility to provide that information to the buyer.

        It is not ANYONE else’s responsibility to make them follow that. If something like this happens, the company(whether before or after the purchase) was in the wrong.

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  • tabular@lemmy.world ⁨9⁩ ⁨hours⁩ ago

    I assume most companies write somewhere in their terms that “lifetime” means effectively “whenever the fuck we want”.

    If there is a company that uses the word lifetime properly they may be worth a mention.

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    • CosmicTurtle0@lemmy.dbzer0.com ⁨6⁩ ⁨hours⁩ ago

      I remember when AT&T had “unlimited” data when the original iPhone came out and severely underestimated how much data people used.

      Today, every cell phone provider has an “unlimited” plan and in the fine print says “up to x GB, after which you will be throttled.”

      That shit should be illegal.

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      • veroxii@aussie.zone ⁨4⁩ ⁨hours⁩ ago

        I’ve seen “fair use policy applies”

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    • ragebutt@lemmy.dbzer0.com ⁨7⁩ ⁨hours⁩ ago

      That shouldn’t matter

      If we had the most basic of regulatory practices over businesses in this country, especially the tech industry, this practice simply wouldn’t be allowed. Even the bullshit doublespeak “life of the product” version

      Lifetime means lifetime. If you can’t honor that don’t offer it. If you go back on it you should be harshly penalized.

      Looking at you t mobile, rolling stone magazine, filmora, Dropbox, salesforce, mcafee, etc

      This should also include if you remove features from lifetime subscriptions and make them contingent on paid monthly subscriptions (looking at you adobe, Evernote, and probably plex in 3-5 years)

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      • taladar@sh.itjust.works ⁨3⁩ ⁨hours⁩ ago

        Lifetime means lifetime

        No, actually that is part of the problem, they shouldn’t even be allowed to advertise ‘Lifetime’ without explicitly stating whose lifetime.

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      • rottingleaf@lemmy.world ⁨6⁩ ⁨hours⁩ ago

        I’ve read that laws of most countries have become orders of magnitude more complex since the time when ESG wrote his Perry Mason books.

        One could also think that all of the laws functioning in a country at one moment being possible to grasp for one person in a week are a requirement for Heinlein and Asimov’s visions of good future too.

        Often touching upon the fundamental aspects like this one - a company sells not what it advertises, but it has somewhere in agreement a line that says otherwise.

        While we have enormous amount and volume of active laws that don’t change any fundamental aspects, but function as a minefield for an honest person trying to navigate reality.

        A combinatorial explosion if you will.

        When the legal apparatus as a whole stops functioning as law and becomes yet another power in the society. In some sense having law is a disturbance, and laws becoming so complex that they are not laws again, but something like medieval privileges, with complex interpretations depending on each side’s power, and sometimes inevitable contradictions, just means that the system of society has responded to that disturbance.

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    • futatorius@lemm.ee ⁨5⁩ ⁨hours⁩ ago

      In the fine print, “lifetime” is defined as the lifetime of a particular mayfly that has not been all that well-treated.

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    • Nollij@sopuli.xyz ⁨4⁩ ⁨hours⁩ ago

      They often tie it to current offerings. So your plan may have unlimited 4G data for life, but won’t include anything faster/newer. So once you want/need 5G, you have to switch to a different plan.

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      • turtlesareneat@discuss.online ⁨2⁩ ⁨hours⁩ ago

        And even then it’s dependent on the availability of the 4G network or whatever. They’re currently sunsetting 2G and 3G networks, that means a lot of old school devices have to be upgraded or cut off, upgrades come with new contracts.

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    • theterrasque@infosec.pub ⁨9⁩ ⁨hours⁩ ago

      I’ve seen some saying that “lifetime” refers to product lifetime, which is not expected to be more than X years. So yeah, slimes gonna slime

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    • vxx@lemmy.world ⁨6⁩ ⁨hours⁩ ago

      I guess Nebula should be meantioned then?

      go.nebula.tv/lifetime?ref=nebulablog

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  • aceshigh@lemmy.world ⁨3⁩ ⁨hours⁩ ago

    This is also why I stopped prepaying for things. Sure I’m spending $50 more a year but at least I have flexibility.

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  • ninjascum@lemmy.world ⁨4⁩ ⁨hours⁩ ago

    I have bought a lifetime VPN for 15$ in 2018 or 19, still kicking :)

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    • squidspinachfootball@lemm.ee ⁨25⁩ ⁨minutes⁩ ago

      Dang, whio’s it from?

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      • winkerjadams@lemmy.dbzer0.com ⁨11⁩ ⁨minutes⁩ ago

        Someone selling their data probably

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  • Luffy879@lemmy.ml ⁨8⁩ ⁨hours⁩ ago

    Just saying: Lifetime Licences for Services are a Pyramid scheme

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    • jjagaimo@sh.itjust.works ⁨5⁩ ⁨hours⁩ ago

      *ponzi scheme

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    • metallic_substance@lemmy.world ⁨5⁩ ⁨hours⁩ ago

      This analogy makes no sense

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    • TimewornTraveler@lemm.ee ⁨5⁩ ⁨hours⁩ ago

      … in what way? primarily selling products to employees?

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      • Luffy879@lemmy.ml ⁨5⁩ ⁨hours⁩ ago

        Edited the comment, used the wrong word

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  • Geetnerd@lemmy.world ⁨9⁩ ⁨hours⁩ ago

    Well, anytime your buy any service from any company, you’re depending on them to keep their word.

    I’m not saying this is right, or ethical. But you’re taking a chance they’ll honor their service.

    Sorry if anyone got screwed.

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    • gradual@lemmings.world ⁨8⁩ ⁨hours⁩ ago

      You’ve never heard of a contract?

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      • acchariya@lemmy.world ⁨6⁩ ⁨hours⁩ ago

        Companies aren’t held to contracts like people are held to contracts. One buyout, restructuring, name change, no more contract. It’s meaningless

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      • Geetnerd@lemmy.world ⁨8⁩ ⁨hours⁩ ago

        Way to not see the forest for the trees.

        I’m stating they don’t always honor the terms of the contract, and change the terms on a whim.

        Good luck collecting a check for $0.72 from the class action lawsuit. A fraction of a percentage from their profits.

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    • cardfire@sh.itjust.works ⁨9⁩ ⁨hours⁩ ago

      Genuinely curious, what was the point of you tuoinga lol of this to put on the internet?

      I don’t know how to say this without being rude.

      I’m wondering if you’re a bot that just churns out a few semi-relevent sentences or if you thought this was going to contribute to the discussions at hand? Because it felt like it wanted to blame the victims and then pulled back at the end and I ant fathom why you stepped into the tightrope wire in the first place.

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      • Geetnerd@lemmy.world ⁨9⁩ ⁨hours⁩ ago
        [deleted]
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  • nucleative@lemmy.world ⁨4⁩ ⁨hours⁩ ago

    It kind of looks like the new owners of VPN Secure got screwed - the last owner made all these costly lifetime deals and didn’t tell them. The obligation/liability to service those deals wasn’t transferred to the new owners.

    Which means the old owner is probably the bad guy here and still owes these customers for their lifetime subscriptions.

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    • teft@lemmy.world ⁨4⁩ ⁨hours⁩ ago

      Sounds like the new owner didn’t do due diligence when inspecting what they were purchasing. Which means the new guy is an idiot and you probably shouldn’t trust your data with them.

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      • nucleative@lemmy.world ⁨4⁩ ⁨hours⁩ ago

        You can do due diligence as a buyer forever but if the seller lies or doesn’t disclose… Problems like these happen. Lawsuits are potentially incoming to figure that one out.

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  • FreedomAdvocate@lemmy.net.au ⁨7⁩ ⁨hours⁩ ago

    Seems like the new owners got screwed over by the previous owners who “forgot” to tell them that they had a bunch of highly unprofitable users locked in without ever paying them a cent again.

    Shitty situation for those “lifetime” subscription owners, but if the company shuts down because the new owners were sold a lie, they don’t have a VPN to use either.

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    • x00z@lemmy.world ⁨7⁩ ⁨hours⁩ ago

      That has nothing to do with the end user. In such cases they should sue the original owners.

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      • FreedomAdvocate@lemmy.net.au ⁨7⁩ ⁨hours⁩ ago

        The new owners mentioned that in the article. They said it would cost more to do than it would to just shut the business down.

        What good outcome do you think the lifetime license owners would get in that situation?

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