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AWS crash causes $2,000 Smart Beds to overheat and get stuck upright

⁨318⁩ ⁨likes⁩

Submitted ⁨⁨14⁩ ⁨hours⁩ ago⁩ by ⁨themachinestops@lemmy.dbzer0.com⁩ to ⁨technology@lemmy.world⁩

https://www.dexerto.com/entertainment/aws-crash-causes-2000-smart-beds-to-overheat-and-get-stuck-upright-3272251/

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Comments

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  • sugar_in_your_tea@sh.itjust.works ⁨7⁩ ⁨hours⁩ ago

    When AWS went down, users lost access to the app that manages its water-cooled coils, leaving them stuck with whatever setting was last active.

    That’s ridiculous. The app should merely talk to the device over wifi, if available. The cloud should only be used to connect from outside the wifi network.

    Why is everything so crappy?

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    • muusemuuse@sh.itjust.works ⁨5⁩ ⁨hours⁩ ago

      But even that makes little sense as it should take commands locally and any telemetry should be done after the commands are issued. This method basically says “if we ever miss out on telemetry data, it’s just not worth it to us to give you what you already paid for. “

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    • iAvicenna@lemmy.world ⁨7⁩ ⁨hours⁩ ago

      eh perhaps to collect usage data and somehow benefit from it.

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  • dirthawker0@lemmy.world ⁨12⁩ ⁨hours⁩ ago

    I think coding a contingency for loss of internet connectivity has got to be as basic as preventing Little Bobby Tables from deleting your data.

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    • CompactFlax@discuss.tchncs.de ⁨11⁩ ⁨hours⁩ ago

      But then you might be able to bypass the €25/mth subscription on your €3059 mattress cover.

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      • jj4211@lemmy.world ⁨8⁩ ⁨hours⁩ ago

        This is spot on. Note these asshats eventually caved and added local controls when customers kept saying how horrible it was to use the phone. The local controls are explicitly disabled unless the cloud service has recently approved the bed to allow the local controls to work. You have to use the phone to enable the local controls. The phone can’t do anything locally except tell it how to connect to wifi. If you don’t have the subscription or grandfathered in before the subscription, the local controls do nothing.

        Well, unless you jailbreak your cover with FreeSleep.

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    • Sabata11792@ani.social ⁨9⁩ ⁨hours⁩ ago

      You have upset the shareholders.

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    • Zink@programming.dev ⁨4⁩ ⁨hours⁩ ago

      You are correct!

      But you know what isn’t as easy or basic as that? Convincing Product Managers and others on up the chain that you should be able to take some time to code and test to fix an issue they don’t give a fuck about because it doesn’t affect their metrics.

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  • iAvicenna@lemmy.world ⁨7⁩ ⁨hours⁩ ago

    anyone who buys a mattress that can’t work without being connected to the internet deserves this

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  • dhork@lemmy.world ⁨14⁩ ⁨hours⁩ ago

    “Eight Sleep confirmed there’s no offline mode yet, but they’re working on it.”

    There’s an offline mode, all right. Unplug it!

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    • ramble81@lemmy.zip ⁨11⁩ ⁨hours⁩ ago

      And the air bladders have a leak that was usually dealt with by it being plugged in so it deflates and you’re left with a very flat and hard bed.

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      • InnerScientist@lemmy.world ⁨9⁩ ⁨hours⁩ ago

        So? That doesn’t sound as bad as full power heating.

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      • BakerBagel@midwest.social ⁨8⁩ ⁨hours⁩ ago

        I have a mattress i purchased for $100 of my buddy when he moved out the country. He ordered it online the year before for $400. I can just throw it on the ground and sleep on it no problem when i move. Not sure why a mattress would ever need an Internet connection other than to spy on you

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    • notarobot@lemmy.zip ⁨6⁩ ⁨hours⁩ ago

      Eight Sleep confirmed that while AWS was down, the metrics collection system was still working using internal memory. This means the dead man’s switch is engaged, and any attempt to power it off would violate the terms of service, causing the bed’s very obvious human-sized mousetrap to have its safety disengaged.

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  • Alphane_Moon@lemmy.world ⁨14⁩ ⁨hours⁩ ago

    You’re asking for trouble if you bought a “smart” bed that requires an internet connection to function.

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    • sleen@lemmy.zip ⁨12⁩ ⁨hours⁩ ago

      99% of the smart stuff that exist in the market don’t fundamentally need internet connectivity. A smart bed (lol) is one of them. If the corporate cared about the good, they would’ve went with locally managed devices.

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      • ohshit604@sh.itjust.works ⁨10⁩ ⁨hours⁩ ago

        Baffling that “smart” products don’t just utilize the local network for their functionality.

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  • Erasmus@lemmy.world ⁨12⁩ ⁨hours⁩ ago

    Reading the comment from the guy about his bed was a sauna all night from the heat. Did he not just think to unplug it? I mean I’ve never seen one of these beds, what happens if you do??

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    • db2@lemmy.world ⁨12⁩ ⁨hours⁩ ago

      It will have to find power somewhere else.

      Image

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    • InnerScientist@lemmy.world ⁨9⁩ ⁨hours⁩ ago

      They bought a $2000 bed with a 24/7 internet requirement, how smart do you think they are?

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  • thatradomguy@lemmy.world ⁨4⁩ ⁨hours⁩ ago

    First time I’m hearing of a smart bed… who tf is buying this crap? I still see Teslas out in the open and drives me mad to no end.

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  • sem@lemmy.blahaj.zone ⁨4⁩ ⁨hours⁩ ago

    Stupid bed.

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  • pHr34kY@lemmy.world ⁨5⁩ ⁨hours⁩ ago

    Bed goes up. AWS goes down.

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  • eodur@piefed.social ⁨8⁩ ⁨hours⁩ ago

    And this is why I only buy “smart” tech that can be used offline, and then put it on a separate vlan with extremely restricted access. Screw the cloud.

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    • shortwavesurfer@lemmy.zip ⁨8⁩ ⁨hours⁩ ago

      Agreed. If it doesn’t work with Home Assistant or requires me to use an account to use it, I’m completely not buying it.

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  • just_another_person@lemmy.world ⁨14⁩ ⁨hours⁩ ago

    Anybody buying internet connected furniture is a sucker.

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  • kokesh@lemmy.world ⁨14⁩ ⁨hours⁩ ago

    I think idiots buying this crap deserve this.

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    • SaveTheTuaHawk@lemmy.ca ⁨10⁩ ⁨hours⁩ ago

      Much like Cybertruck owners trapped and burned to death. I guess they did nazi that coming.

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  • Bronzebeard@lemmy.zip ⁨14⁩ ⁨hours⁩ ago

    Are they analyzing your sleep telemetry so they can send you ads for nasal strips and melanin?!?

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    • SaveTheTuaHawk@lemmy.ca ⁨13⁩ ⁨hours⁩ ago

      Less than 2 minutes of humping and Amazon sends you Viagra overnight.

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    • Rocketpoweredgorilla@lemmy.ca ⁨13⁩ ⁨hours⁩ ago

      Accidentally spill water in your bed and the next thing you know you’re getting adult diaper ads on every device you own for the rest of your life.

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    • frezik@lemmy.blahaj.zone ⁨12⁩ ⁨hours⁩ ago

      They’re gathering something. Like a lot of “smart” stuff that’s connected to AWS, there’s just no reason to do it that way other than to take your data.

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  • VivianRixia@piefed.social ⁨13⁩ ⁨hours⁩ ago

    Finally a bed that kills bed bugs by itself. You are welcome.

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    • kubica@fedia.io ⁨13⁩ ⁨hours⁩ ago

      "We are going to bill you extra for the downtime service."

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  • blazeknave@lemmy.world ⁨8⁩ ⁨hours⁩ ago

    Mr robot

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  • myfunnyaccountname@lemmy.zip ⁨6⁩ ⁨hours⁩ ago

    What is a smart bed? I mean it’s a bed. Are remotes too good for people?

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  • tgcoldrockn@lemmy.world ⁨14⁩ ⁨hours⁩ ago

    and still the product is more intelligent than the buyer

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  • cupcakezealot@piefed.blahaj.zone ⁨13⁩ ⁨hours⁩ ago

    why the fuck would you get a smart bed

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    • SaveTheTuaHawk@lemmy.ca ⁨10⁩ ⁨hours⁩ ago

      to drink smart water in.

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    • jj4211@lemmy.world ⁨8⁩ ⁨hours⁩ ago

      So in my case (I didn’t want to, but not my choice, but at least it was cheap and without subscription at the time), it was about the water cooling/warming. It’s really nice and essentially inaudible.

      I think Chilipad is a brand that does it without the online bullshit, though I didn’t get to try that.

      None of this should ever require an internet connection, and it’s abundantly clear that’s an anti-consumer hostile forced behavior Eight Sleep did.

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  • letsgo2themall@lemmy.world ⁨13⁩ ⁨hours⁩ ago

    haha, I paid $150 for my mattress and $200 for the frame. I slept like a baby during the outage. Bunch of “tech” suckers.

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  • ToiletFlushShowerScream@lemmy.world ⁨12⁩ ⁨hours⁩ ago

    I wonder what kind of data about your location and bedtime activities are these beds collecting and selling?

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  • Wispy2891@lemmy.world ⁨7⁩ ⁨hours⁩ ago

    The fix is investing in redundant internet at house from multiple providers. Satellite+fiber and achieve 99.99999% uptime so the bed won’t Crash and allow you a good night of sleep.

    Because it’s unacceptable to send commands directly from the phone to the bed located in the same room, they need to transit between a dozen server farms to gather the delicious telemetry

    Also: local=no subscription and that’s so bad

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    • Kolanaki@pawb.social ⁨6⁩ ⁨hours⁩ ago

      Yeah, uh… That wouldn’t have helped here since it wasn’t a drop in the internet on the user’s side that fucked shit up; it was whatever shit is going on with Amazon’s servers that make up a huge chunk of the web’s backbone.

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      • HK65@sopuli.xyz ⁨6⁩ ⁨hours⁩ ago

        Read the whole comment, it’s sarcasm

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  • Capricorn_Geriatric@lemmy.world ⁨12⁩ ⁨hours⁩ ago

    Woe, the bed got an erection.

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