The thing that really grinds my gears is the excessive use of “he/she”. Workplace training is a regular offender for this. Just use the word “they” FFS, it’s sat right there on the shelf for you.
Or don’t, just go with “he” or “she”, this fictional person in your ‘case study’ isn’t real, they don’t give a shit.
FishFace@piefed.social 2 minutes ago
To me it’s quite unnatural to use singular they about someone whose gender I actually know.