An Apple fan says they lost '20 years of digital life' after using an Apple gift card

Submitted ⁨⁨1⁩ ⁨day⁩ ago⁩ by ⁨throws_lemy@reddthat.com⁩ to ⁨technology@lemmy.world⁩

https://www.techradar.com/computing/computing-security/an-apple-fan-says-they-lost-20-years-of-digital-life-after-using-an-apple-gift-card-heres-what-happened

An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

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ccunning@lemmy.world ⁨1⁩ ⁨day⁩ ago
Their first party account is on their blog here and is an interesting read:
hey.paris/posts/appleid/

The post was updated yesterday with the following:

Update 14 December 2025: Someone from Executive Relations at Apple says they’re looking into it. I hope this is true. They say they’ll call me back tomorrow, on 15 December 2025. In the mean time, it’s been covered by Daring Fireball, Apple Insider, Michael Tsai, and others, thanks folks! I’ve received 100s of emails of support, and will reply to you all in time, thank you. Finger’s crossed Apple calls back.

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- londos@lemmy.world ⁨1⁩ ⁨day⁩ ago
  
  Second Update 14 December 2025: No luck so far, and not looking good. Anyone got a good lawyer to send them a letter and/or help me sue them? paris AT paris.id.au
  
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  - bonenode@piefed.social ⁨1⁩ ⁨day⁩ ago
    Even if they get back and correct all this, I hope the author learns a lesson and begins exporting his digital footprint to other services.
    
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  - ccunning@lemmy.world ⁨1⁩ ⁨day⁩ ago
    Yeah - this really confused me. Why did they make a second update on the 14th when the first update said they’d hear back on the 15th?
    
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  - carrylex@lemmy.world ⁨1⁩ ⁨day⁩ ago
    
    help me sue them
    
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- inbeesee@lemmy.world ⁨6⁩ ⁨hours⁩ ago
  Even if this works, everyone cannot go through this process. Every Apple Fanboy be like, “this is why you have to buy two of every Apple product so if you get locked out of one half you still have your backup”
  
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morto@piefed.social ⁨1⁩ ⁨day⁩ ago
Friendly advice: never put your entire life in the hands of a corporation!

Also, the migration from local storage to the “cloud” was never a good thing for us, and the small gain in convenience wasn’t worth it, but most people don’t seem to realize that.

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- Omgpwnies@lemmy.world ⁨1⁩ ⁨day⁩ ago
  Cloud storage allows normal people to better realize a proper 3-2-1 backup strategy though, since it facilitates offsite storage.
  
  That being said, my very important stuff is backed up to more than one cloud provider, just in case.
  
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  - cmnybo@discuss.tchncs.de ⁨1⁩ ⁨day⁩ ago
    Cloud storage is fine for your offsite copy as long as you encrypt your data before uploading it. The problem is that a lot of people are using it as their only copy.
    
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  - MangoPenguin@lemmy.blahaj.zone ⁨1⁩ ⁨day⁩ ago
    Absolutely, then people go and delete the other copies leaving just the cloud, and think that it’s somehow fine.
    
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  - johsny@lemmy.world ⁨1⁩ ⁨day⁩ ago
    Personally I don’t think the tradeoff is worth while. I put nothing remotely personal on other peoples computers. I’d rather lose everything. But it is not actually that big a problem, my brother has a backup that I update once a month in his safe in his house, and I have his. Should be good enough.
    
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  - plyth@feddit.org ⁨1⁩ ⁨day⁩ ago
    
    That being said, my very important stuff is backed up to more than one cloud provider, just in case.
    
    The way things develop, you can’t be sure that you are not banned on all accounts at the same time for political reasons.
    
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  - morto@piefed.social ⁨1⁩ ⁨day⁩ ago
    But in that case, it’s not a migration to cloud, but just an addition of the cloud as a resource
    
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  - AmbiguousProps@lemmy.today ⁨1⁩ ⁨day⁩ ago
    I’m sure I’m stating the obvious, but you can do both. I backup my important self-hosted data to the cloud (B2, in my case).
    
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- nialv7@lemmy.world ⁨1⁩ ⁨day⁩ ago
  How long before an AI company buys all the hard drive supplies and foces us to use cloud storage?
  
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  - morto@piefed.social ⁨23⁩ ⁨hours⁩ ago
    Cloud storage? Oh, that’s the wrong mindset. With the “agi”, you won’t ever need to store data, because everything you need can be generated on-demand /j
    
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- phaedrus@piefed.world ⁨1⁩ ⁨day⁩ ago
  In the general public’s eye: convenience is literally everything
  
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- ILoveUnions@lemmy.world ⁨1⁩ ⁨day⁩ ago
  Cloud storage is a good thing. Dependency on it is bad, and doubly so when it’s large corpos
  
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- deacon@lemmy.world ⁨1⁩ ⁨day⁩ ago
  The day “my personal cloud” stopped exclusively referring to my farts was a very good day for me.
  
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  - morto@piefed.social ⁨1⁩ ⁨day⁩ ago
    Now I will be careful if someone wants to show me their personal cloud
    
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- X@piefed.world ⁨1⁩ ⁨day⁩ ago
  
  …never put your entire life in the hands of a corporation!
  
  Tesla fans: have you lost your fucking mind
  
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merc@sh.itjust.works ⁨1⁩ ⁨day⁩ ago
How many cases like this aren’t making the news? There are probably thousands of people who depend on Apple or Google or Dropbox and are suddenly locked out with no options.

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- anugeshtu@lemmy.world ⁨7⁩ ⁨hours⁩ ago
  Oh man, my Dropbox situation was so fucked… unintentionally deleted directories, the Dropbox sync kicked in! Needless to say, never again did I trust a Cloud service. At least not in the way to be 100% dependent on it.
  
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- jim3692@discuss.online ⁨10⁩ ⁨hours⁩ ago
  I have managed to get to locked out of my own Nextcloud. It was encrypted, and I didn’t know that I had to keep a backup of the keys in its config files. I only had a RAID1 for the user data.
  
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  - ThisGuyThat@lemmy.world ⁨5⁩ ⁨hours⁩ ago
    You do this once, but again when the pain wears off. Then encrypted back up keys stored in multiple locations becomes a religion.
    
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- KelvarCherry@lemmy.blahaj.zone ⁨18⁩ ⁨hours⁩ ago
  I’ve seen a handful of stories about Apple and Google locking people out of their entire digital lives. I think the reason people seem not to care is that most people don’t have the mental bandwidth to go against the grain and move their entire lives off of Apple and Google services, especially when they bought into these devices with the hope of making their lives easier.
  
  Truly, most people don’t realize how dependent they are on megacorps. I’ve been finding that out repeatedly over the last year. I thought I was good because I don’t pay for streaming services, buy video games, or order Amazon delivery… then I took inventory and realized how much I actually relied on YouTube, Twitch, Google Drive, and GitHub.
  
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  - merc@sh.itjust.works ⁨16⁩ ⁨hours⁩ ago
    I also think it’s hard to imagine that something that bad would happen to someone if they didn’t really do something wrong. It seems like an online death penalty punishment, and you’d think that for that they’d really have to have proof that you were doing something horrible. It’s hard to believe that they just make mistakes, and that having a human being review these cases costs them a few dollars, so they just let people’s lives get ruined to increase their profits by 0.000001%
    
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- finitebanjo@lemmy.world ⁨1⁩ ⁨day⁩ ago
  I personally know somebody whose online Microsoft account got banned with no explanation.
  
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Digit@lemmy.wtf ⁨19⁩ ⁨hours⁩ ago
“I wouldn’t like to be caught without a second backup.” – Miles Edward O’Brian, Chief of Operations, Deep Space Nine. (“The O’Brian Principle”).

“<insert every good piece of Free Software advocacy reasoning>” – Every free software advocate who has been on about this during the entire past 20 years and up to twice that, warning us about that.

Either the user controls the…

or, OP article story.

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kamen@lemmy.world ⁨23⁩ ⁨hours⁩ ago
Imagine having all your important data in just one place.

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- Digit@lemmy.wtf ⁨19⁩ ⁨hours⁩ ago
  i’m not doing that. honest. … how far away do my backups have to be, to not be considered “one place”?
  
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  - kamen@lemmy.world ⁨14⁩ ⁨hours⁩ ago
    You either 1) have a backup or 2) will have a backup next time.
    
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  - sem@lemmy.blahaj.zone ⁨18⁩ ⁨hours⁩ ago
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Aceticon@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago
If it’s not in your hands in an open format it’s not yours.

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- bytesonbike@discuss.online ⁨1⁩ ⁨day⁩ ago
  The Terraria dev who had his Google account locked out because of whatever bullshit.
  
  Don’t ever put anything secure/critical in places that aren’t yours.
  
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- stealth_cookies@lemmy.ca ⁨1⁩ ⁨day⁩ ago
  Pretty much, I’ve been working on reducing my dependence on big tech companies by self hosting or using open source where possible. While impossible to do fully, at least if I lose an account things are either backed up or I’m only losing a small amount of my data.
  
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minorkeys@lemmy.world ⁨22⁩ ⁨hours⁩ ago
Part of me is glad the liabilities of trusting these companies with the history of your life are validated. If you don’t control access, you don’t own it.

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MudMan@fedia.io ⁨1⁩ ⁨day⁩ ago
Not an "apple fan", an apple-focuse software dev deeply embedded in their dev community.

Which I suppose goes a long way to explain them being multiple terabytes in the hole inside Apple's ecosystem without a separate backup, but also why even having a separate backup would definitely not fix their problem in the first place.

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- bytesonbike@discuss.online ⁨1⁩ ⁨day⁩ ago
  I think the root issue is still real:
  
  Person buys a gift card from a store
  
  Apple says its fraud
  
  Locks account and refuses to elaborate
  
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  - MudMan@fedia.io ⁨1⁩ ⁨day⁩ ago
    Agreed 100%. I think it's understandable to feel schadenfreude on someone this deeply embedded being bit by the arbitrary business practices of big corpo in a worst case scenario type of situation.
    
    But the problem is the business practices, not the person being affected. The guy's job feeding Apples gargantuan content engine doesn't make this alright.
    
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- reddig33@lemmy.world ⁨1⁩ ⁨day⁩ ago
  Still doesn’t Colin why he didn’t have local backups of his important data. If you’ve had computers that long, and are a developer — you should know better.
  
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  - MudMan@fedia.io ⁨1⁩ ⁨day⁩ ago
    He doesn't say he doesn't, so I assume he does.
    
    The problem is the way he got banned also blocks him from his shared auth, which in turn blocks him from purchases and device functionality:
    
    The Damage: I effectively have over $30,000 worth of previously-active “bricked" hardware. My iPhone, iPad, Watch, and Macs cannot sync, update, or function properly. I have lost access to thousands of dollars in purchased software and media. Apple representatives claim that only the “Media and Services” side of my account is blocked, but now my devices have signed me out of iMessage (and I can’t sign back in), and I can’t even sign out of the blocked iCloud account because… it’s barred from the sign-out API, as far as I can tell.
    
    Seriously, it's like a one page blog. You could have read it in the time it took you to make me read it for you.
    
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  - Sabin10@lemmy.world ⁨1⁩ ⁨day⁩ ago
    You’d be amazed how many people are competent developers but have very little knowledge outside of what their job requires. I have friends in hiring positions and they see it all the time. Inflexible workflows and the complete inability to work if part of that workflow ceases to function are unfortunately common.
    
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  - merc@sh.itjust.works ⁨23⁩ ⁨hours⁩ ago
    Apple, like Microsoft, Google, and others has a real web of dependencies for all its software. Even if he did back up all his important data, unless it was in an open format with open metadata it probably still requires an Apple program to open, which will require his Apple ID to be working. And every one of these big monopolists makes it really hard to fully export your data and metadata in a useful, unencumbered format because keeping people locked into their ecosystem is part of their business plan.
    
    We’re all doing the best we can to live in unregulatedcapitalismland while staying sane, keeping our data backed up, eating healthily, getting enough sleep, getting exercise, spending enough time with friends and family, and so on. Things eventually slip.
    
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adespoton@lemmy.ca ⁨1⁩ ⁨day⁩ ago
I’ve been an Apple customer for 35 years. Had an Apple account as long as Apple has had such things. A few years ago (specifically, when Apple started retiring 32-bit apps from the App Store) I saw where Apple was going and created a dedicated account for my Apple ID that’s separate from the one I use for my contact for Apple services.

If Apple locked me out of my account today, I’d lose access to 14 years of app purchases on that account. That’s about it? And at some point I started using an alternative ID for some of my purchases, so I’d only lose access to some of them. And of course, I now keep copies of everything backed up, since they could vanish from Apple’s servers at any time.

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- orbituary@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago
  You seem a bit dependent on a single provider. Maybe not putting your eggs in one basket might be better… Or two baskets, as it were, with eggs from the same chicken.
  
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  - adespoton@lemmy.ca ⁨1⁩ ⁨day⁩ ago
    Apple is the only provider of Apple IDs.
    
    Other yhan that, I’m not sure what gave you the impression I’m dependent on a single provider?
    
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mierdabird@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago
SelfHosted community of Lemmy right now

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4grams@awful.systems ⁨1⁩ ⁨day⁩ ago
I’m not blaming the guy, but he seems smart enough that he should have known better. Data isn’t secure if it’s in a single location, he gave up control and the inevitable happened.

I do not trust anyone with my data, the more important, the more sure I am that I have copies in several locations, including ones that are entirely in my control. My photos exist on multiple devices, cloud, my selfhosted immich server and my offline backup. Same with documents and other important data. My ripped movie collection is not backed up since I have the physical media.

Do not give up control, the systems are all setup to give you the illusion of security, but then this kind of thing happens. Maybe I’m extra paranoid since I’ve been the victim of identity theft but I’m comfortable with my level of paranoia.

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- chrash0@lemmy.world ⁨1⁩ ⁨day⁩ ago
  i think it’s easy to make comments like this from the peanut gallery, with the benefit of hindsight and a self-selected group of users who will agree. but Apple should be legally obligated to address this. the solution can’t be “this idiot didn’t spend his nights and weekends doing 3-tier backups and high availability infrastructure diversity!”; that’s not scalable. if we just accept that companies can do this, they will continue to. but this has been on the front page of HackerNews. it’ll probably make it to Tim Apple’s desk eventually, so we’ll see what shakes out.
  
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  - Typhoon@lemmy.ca ⁨1⁩ ⁨day⁩ ago
    Apple should have to address this but backups are ALWAYS the solution.
    
    If he only saved on his hard drive and lost access we’d say it.
    
    If he only saved on an external drive and lost access we’d say it.
    
    If he only saved on a thumb drive and lost access we’d say it.
    
    But for some reason he only saved on Apple’s servers and all of a sudden we aren’t supposed to say it?
    
    No. Always make backups of important data. Always.
    
    Hopefully Apple gives him access back but let this be another reminder to everyone to never allow for one point of failure for your irreplacable data even if it’s a big corporation.
    
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  - 4grams@awful.systems ⁨1⁩ ⁨day⁩ ago
    I completely agree, that why I said I don’t blame the guy, was just doing what Apple encouraged him and all of us to do.
    
    My comment was more meant as advice. Apple definitely should be making this right, BUT this is also a good eye opener for the rest of us.
    
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  - girsaysdoom@sh.itjust.works ⁨1⁩ ⁨day⁩ ago
    You’re right. It is easy to make these comments but it’s also a cautionary tale. It’s becoming increasingly difficult to use something within a “walled garden” but also retain ownership/access of it yourself.
    
    Just having an external HDD for a backup goes a long way.
    
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  - selokichtli@lemmy.ml ⁨1⁩ ⁨day⁩ ago
    Yeah, it’s better to take Apple to the grand jury. That will fly for sure.
    
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- sunbeam60@feddit.uk ⁨1⁩ ⁨day⁩ ago
  Same here.
  
  I self host photo storage, which leaves originals untouched. It’s got a parity drive. There’s a hot spare. Every night it gets backed to up two different cloud providers that both host their own hardware, on two different continents (OVH, Germany and Backblaze, US East). The entire thing gets written to two offline disks every six months, for worm protection. I run recovery exercises a couple of times a year.
  
  It would take a dinosaur killer asteroid for me to lose access to this data.
  
  Imagine giving all that to Apple?!
  
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  - 4grams@awful.systems ⁨1⁩ ⁨day⁩ ago
    Sounds like a hell of a system that puts mine to shame. I’m impressed fellow self hoster :)
    
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socsa@piefed.social ⁨20⁩ ⁨hours⁩ ago
I’m kind of confused why someone would try to pay for an ongoing cloud subscription by buying a $500 gift card.

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- paris@lemmy.blahaj.zone ⁨20⁩ ⁨hours⁩ ago
  Without reading the article, my guess would be a Christmas/birthday gift to them.
  
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  - buddascrayon@lemmy.world ⁨10⁩ ⁨hours⁩ ago
    You try reading articles before commenting on them. Because as the person you’re commenting too stated they purchased the gift card themselves.
    
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- IcyToes@sh.itjust.works ⁨19⁩ ⁨hours⁩ ago
  Maybe recruiter referral reward. They sometimes pay in gift cards.
  
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elgordino@fedia.io ⁨1⁩ ⁨day⁩ ago
If you do store your data, like me, in iCloud and Apple Photos then you should still take a backup.

The easiest way to do this to request a data export of all your Apple data. It’s then prepared into zip files you can download onto a local storage device.

I do it about once a year, which for me is a reasonable balance between risk and impact.

Here’s a guide: https://www.macrumors.com/how-to/get-a-copy-of-your-apple-account-data/

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- hogmomma@lemmy.world ⁨1⁩ ⁨day⁩ ago
  You’re not wrong about anything you’re saying, but I’m learning that a LOT of people are either / or with phones and computers; I know fewer and fewer people who have both. Making a local backup is ideal, but many can’t or don’t have that option.
  
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  - bytesonbike@discuss.online ⁨1⁩ ⁨day⁩ ago
    
    but I’m learning that a LOT of people are either / or with phones and computers;
    
    My knee jerk reaction was to say something smart ass like “well they should get a computer” but you’re absolutely right.
    
    The customer service woman I talked to was surprised I could talk to her and browse the internet (on a laptop). She told me most people use their phone for everything. I met college kids who were typing their papers on their phones. My mom never owned a computer until I gave her one, and she leaves it in the corner “for emergencies”.
    
    I have no answer. People will continue uploading their lives into Google photos, Facebook galleries, whatever - with no backup, and hope those companies store their data. I think the average person is fucked.
    
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  - lowspeedchase@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago
    Agreed, but if the data is important, you need to pay another third party for backups. If something is important and you only have it stored once, that’s on you, no tech is infallable.
    
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AnunnakiTrumpCard@lemmy.world ⁨23⁩ ⁨hours⁩ ago
/c/Selfhosted

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- rarbg@lemmy.zip ⁨23⁩ ⁨hours⁩ ago
  !selfhosted@lemmy.world
  
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  - KyuubiNoKitsune@lemmy.blahaj.zone ⁨20⁩ ⁨hours⁩ ago
    Nice name
    
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  - AnunnakiTrumpCard@lemmy.world ⁨19⁩ ⁨hours⁩ ago
    Thank you. Still getting used to this Lemmy World business.
    
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sp3ctr4l@lemmy.dbzer0.com ⁨23⁩ ⁨hours⁩ ago
Why isn’t this posted in Leopards Ate My Face?

… this person… trusted… all their files… on someone else’s computer?

… they… trusted a giant… tech corporation… to… care about them?

How is this person a developer?

Normally I’d say “clearly this person has never worked in software developement”… but apparently they have, and are just very naive?

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- Krudler@lemmy.world ⁨22⁩ ⁨hours⁩ ago
  I think you’re forgetting that 90% of developers are barely competent at best.
  
  If this upsets the reader and reader’s a dev, remember I’m talking about the other people not you =)
  
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  - Digit@lemmy.wtf ⁨19⁩ ⁨hours⁩ ago
    Yus.
    
    I develop software.
    
    I was not upset at that.
    
    I know I’m in the 10%.
    
    Not even barely competent.
    
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- sin_free_for_00_days@sopuli.xyz ⁨20⁩ ⁨hours⁩ ago
  He also says that he has backups, so “lost” seems a little apocalyptic. Hard to feel too bad for someone who is that invested in a corporation though.
  
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Th4tGuyII@fedia.io ⁨1⁩ ⁨day⁩ ago
Everyone always learns the hard way, just the same as I did - one copy is usually as good as no copies at all.

For data you can't afford to lose, the 3-2-1 rule is king. Original, cold local, and remote.

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- ripcord@lemmy.world ⁨23⁩ ⁨hours⁩ ago
  Nothing said he didn’t have backups of data
  
  His blog post says he does have backups of the data
  
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the_q@lemmy.zip ⁨1⁩ ⁨day⁩ ago
It just works.

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- CubitOom@infosec.pub ⁨1⁩ ⁨day⁩ ago
  Automagiclly
  
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Treczoks@lemmy.world ⁨22⁩ ⁨hours⁩ ago
Stupid people do stupid things. Like putting all apples in one basket.

Sometimes the lesson that needs to be learned in order to appreciate backups is hard…

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- mint_tamas@lemmy.world ⁨21⁩ ⁨hours⁩ ago
  They have backups, that’s not the point. hey.paris/posts/appleid/
  
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Buffalox@lemmy.world ⁨1⁩ ⁨day⁩ ago
Having all my data stored with proprietary services is so nice, I don’t have to worry about anything.

/S

But that’s actually how the average idiot think.

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thesohoriots@lemmy.world ⁨1⁩ ⁨day⁩ ago
I’m a little curious as to why they used a gift card and didn’t just pay with their own card. Seems a hassle to add the extra step.

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- Wildmimic@anarchist.nexus ⁨1⁩ ⁨day⁩ ago
  Maybe they were gifted the gift card - Or they default to purchasing their Apple stuff using gift cards only because they don’t want their credit card data saved on Apples side. Who knows?
  
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- MudMan@fedia.io ⁨1⁩ ⁨day⁩ ago
  Because it was a 500 dollar transaction and the card they purchased was an apple-branded product in a major retailer.
  
  It was a 500 dollar transaction because this guy is a pro developer in Apple's ecosystem and apparently uses a 6TB plan for both personal and professional storage.
  
  The Trigger: The only recent activity on my account was a recent attempt to redeem a $500 Apple Gift Card to pay for my 6TB iCloud+ storage plan. The code failed. The vendor suggested that the card number was likely compromised and agreed to reissue it. Shortly after, my account was locked. An Apple Support representative suggested that this was the cause of the issue: indicating that something was likely untoward about this card. The card was purchased from a major brick-and-mortar retailer (Australians, think Woolworths scale; Americans, think Walmart scale), so if I cannot rely on the provenance of that, and have no recourse, what am I meant to do? We have even sent the receipt, indicating the card’s serial number and purchase location to Apple.
  
  Much as I do think mixing pro and personal accounts is a mistake, as a person who has to pay several major corpos for subscription plans for professional software that include cloud storage, I admit I get it. Receiving spam about how full your free personal Google Drive is kinda sucks extra if you are already paying a bunch for an enterprise account with a bunch of storage on the side.
  
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mintiefresh@piefed.social ⁨1⁩ ⁨day⁩ ago
It would honestly suck if everything you have is tied to one account.

Definitely a good lesson to has alternatives and back ups.

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KindnessIsPunk@lemmy.ca ⁨1⁩ ⁨day⁩ ago
That’s the issue with all products and services being permissible only by service agreement.

You’re always at the whims of the provider and as they start to implement more AI oversight the chances of a clerical error causing major disruptions in your workflow is a risk worth considering.

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panda_abyss@lemmy.ca ⁨1⁩ ⁨day⁩ ago
It’s taken me a few years but I think I’m bailable there on migrating all my services to my own domain

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stoly@lemmy.world ⁨1⁩ ⁨day⁩ ago
What doesn’t add up to me is why he used a gift card instead of using credit. I suspect that there is more going on here.

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kokesh@lemmy.world ⁨1⁩ ⁨day⁩ ago
“they”

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enbiousenvy@lemmy.blahaj.zone ⁨1⁩ ⁨day⁩ ago
I’ve been hearing few cases of people get locked out of their apple id recently. what happened.

curious because I also happen to be locked out of my apple id. though I only used it for apple music several years ago.

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selokichtli@lemmy.ml ⁨1⁩ ⁨day⁩ ago
Huh, the ransomware-ish features all locked out “ecosystems” put you through are fruitful. Don’t worry, as long as it works for the 99% of their clients, business as usual. Luckily, this guy recovers access to his account and if he is smart enough, he won’t trust them ever again. It’s sad this news won’t make a dent in the army of zombie consumers of Apple.

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