NordVPN literally will not let me delete my account. My 3 years is over, there is no method to delete when signed in to their site. You have to fill out a form with your payment details and shit to “verify your identity” (who remembers that shit from 3 years ago).
Literally emailed from the email associated with the account, called, logged in, etc. they won’t delete it until I send my credit card info in the clear, over insecure email.
FUCK NORDVPN
athos77@kbin.social 9 months ago
Because threatening to leave is the only way to get a half-decent price?
beckerist@lemmy.world 9 months ago
Maven@lemmy.sdf.org 9 months ago
The point is that it’s extremely common practice to call your ISP and tell them you’re cancelling so they’ll send you to Retentions and you can get a few more months at “50% off” (a reasonable price). This would be included in those “3/4 people stay”, but those were never actually going to cancel anyway, they only say they are so they don’t have to pay the insanely inflated sticker price.
RememberTheApollo@lemmy.world 9 months ago
This also proves that they are deliberately screwing you on a price they have no trouble lowering to keep your business. Only to overcharge you again as time goes by.
SinningStromgald@lemmy.world 9 months ago
I have never gotten a better price by threatening to cancel. I was instead told to cancel and signup again in a year or two so I could qualify for “new customer” pricing. There is no reward for loyalty with Telcos.
prole@sh.itjust.works 9 months ago
I imagine it depends on the availability of viable competition in the area. In many areas of the US, there is only one ISP available to customers, so when people threaten to cancel, they know that most of them are bluffing.
tsonfeir@lemm.ee 9 months ago
I doubt they have those metrics verified by an unbiased and qualified party.
verity_kindle@sh.itjust.works 9 months ago
Hanging up in frustration and anguish counts as “retaining service”.