It was all about “Encouraging more digital adoption by nudging customers to go online to self-solve,” and “taking decisive short-term action to generate warranty cost efficiencies.”
If you wanted customers to go online to self-solve, you’d write proper manuals, provide well-documented and granular error codes and allow people to run diagnostics on their own devices… By not providing either it’s clear the warranty cost efficiencies they’re talking about are people giving up on trying to resolve their issue and just buying a new one
KingGordon@lemmy.world 1 month ago
HP has been a shitty company for decades. Why do people still buy things from them? They are dead to me.
ZeroPoke@lemmy.ca 5 weeks ago
I’m in IT. I get cold called by VAR trying to sell me HPE here and there. I tell them straight up I won’t buy HP cause of their business practices.
IHawkMike@lemmy.world 5 weeks ago
I don’t deal with hardware much anymore, but I’d take Aruba over Cisco any day. But for everything else, yeah fuck HP.
morrowind@lemmy.ml 5 weeks ago
It’s my understanding their enterprise products are still good. It’s the consumer products which suck
kernelle@0d.gs 5 weeks ago
It’s a company who makes them and their partners lots of money, any company you see pushing HP products is just as shady as them. They’ve been riding their brand recognition for at least a decade.
Then right before their EOL’s they push all their old stock for pennies and suddenly everyone has a HP product and they don’t complain for the most part cause they got them dirt cheap.
NotSteve_@lemmy.ca 5 weeks ago
For me it was because I was a broke (ignorant) college student who bought the cheapest printer I could out of necessity
JustEnoughDucks@feddit.nl 5 weeks ago
There is literally no good corporate computer manufacturer anymore. Dell, HP, Lenovo, all not good.
There are decent companies for home laptops: system76, framework, etc…
But they don’t have the support infrastructure necessary for many corporate IT departments.
KingGordon@lemmy.world 5 weeks ago
And even in that list HP is dead last.