Comment on HP ditches 15-minute wait time policy due to 'feedback'
earphone843@sh.itjust.works 1 month agoNah, call centers do generate income because they force their support agents to try to up sell you on other products and services.
Comment on HP ditches 15-minute wait time policy due to 'feedback'
earphone843@sh.itjust.works 1 month agoNah, call centers do generate income because they force their support agents to try to up sell you on other products and services.
SippyCup@feddit.nl 1 month ago
Only when they have something to sell. That’s not as common as you’d think.
earphone843@sh.itjust.works 1 month ago
Having spent the first 8 years of my career in a call center, it’s fairly common.
colforge@lemm.ee 1 month ago
I’ve spent the last 15 years in call centers and only spent 1 year on a line of business that involved upselling. There’s plenty of lines that don’t. Yes it is common but it’s just as common to not.
earphone843@sh.itjust.works 1 month ago
Right, but that’s just your experience as an agent. I was the one managing all of the campaigns for a global call center in the dialing platform, building the IVRs, etc, so I got to become familiar with many dozens of campaigns. Even ones that were supposed to just be customer service usually had something they were supposed to push.
Like was said, only customer service doesn’t generate revenue, so companies often try to recoup that cost.