Living a lie

Comments

• Skullgrid@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

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  • Viking_Hippie@lemmy.dbzer0.com ⁨3⁩ ⁨weeks⁩ ago

    Ok, this is one case where the reaction at the end actually improves it significantly!

    I can vividly picture Dekubunny saying exactly that as they stare at their phone 😂

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  • LGTM@discuss.tchncs.de ⁨3⁩ ⁨weeks⁩ ago

    I’m not sure someone named “dekubunny” would be reacting like that

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• PhobosAnomaly@feddit.uk ⁨3⁩ ⁨weeks⁩ ago

  A colleague of mine used to work quite high up in UK Government, achieved all she wanted to, and came to our team. Absolute golden woman, genuinely lovely. She was from Glasgow originally but spent most of her time in London, poor soul.

  When she was in “professional mode” - she had a voice that I could fall in love with. A beautifully smooth tone and a lovely rhythm, confident but gentle, in a nice heart of England accent.

  As soon as she came out of a meeting or put the phone down though, she threw the voice out of the window and it was “fuck off you pure cunt” or “get tae fuck you fuckin roaster” or “no mate you can pure fuck all of the way off”.

  Absolute gem. No ego, you knew where you stood, and it was highly entertaining.

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  • Gradually_Adjusting@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

    Such people make life worth living

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  • spykee@lemm.ee ⁨3⁩ ⁨weeks⁩ ago

    Can I talk to her?

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• shalafi@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

  I never used that bullshit voice, simply talked to customers as I would a stranger a friend referred to me for help. Guess what? Hardly ever got disrespected, let alone chewed out.

  “There’s no grays, only white that’s got grubby. I’m surprised you don’t know that. And sin, young man, is when you treat people like things. Including yourself. That’s what sin is.”

  “It’s a lot more complicated than that–”

  “No. It ain’t. When people say things are a lot more complicated than that, they means they’re getting worried that they won’t like the truth. People as things, that’s where it starts.”

  “Oh, I’m sure there are worse crimes–”

  “But they starts with thinking about people as things…”

  –from Carpe Jugulum, by Terry Pratchett.

  tl;dr: Treat people as people and not “customers”. Be amazed.

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  • Caesium@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

    Damn if only customers treated me as a person

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    • dis_honestfamiliar@lemmy.sdf.org ⁨3⁩ ⁨weeks⁩ ago

      and I’ll add: Damn if only my performance wasn’t tied to customer’s rating, aka 5 stars rating.

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    • shalafi@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

      You have utterly failed to understand the assignment. You could not have wrote a worse response if you fed it through AI.

      “Customers don’t treat me like a person. 😢”

      That’s because they don’t see you as a person, because you don’t treat them like a person. Know what? This conversation is hopeless. You do you.

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  • jballs@sh.itjust.works ⁨3⁩ ⁨weeks⁩ ago

    It’s always a shock to me when I interact with someone providing customer service that is t using a customer service voice.

    I was checking into a hotel (a large chain too) a while back and the person checking me in was having some trouble. She goes “sorry, this system is just retarded some times.”

    I actually laughed out loud because it caught me so off guard.

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    • shalafi@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

      That’s how I talk! Maybe not those words, but yeah, I talk to them like a friend-of-a-friend who called for help. I SO love getting someone like that on the phone. When I realize I’m talking to a human that gives two fucks, my attitude lines right up, even if I started mad. Amazing how people react when treated like people.

      Lemmy: I’m autistic and need a 254-page manual as to how to smile correctly.

      No, you’re not autistic, you were robbed of human social interaction by schools and society. There’s nothing wrong with your brain, you’re not special, you’re a victim (sorta, get over it), STFU.

      And the next waiter or waitress that says, “Absolutely sir!”, gets punched. These people have an instruction book that mandates “absolutely”?! I humbly ask for some salt. “YES SIR ABSOLUTELY SIR WOULD YOU LIKE A BLOWJOB SIR?” “Just some salt would be nice enough. Thank you.”

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  • other_cat@lemmy.zip ⁨3⁩ ⁨weeks⁩ ago

    Always wondered why some of the CSRs at the call center would get chewed out more than others despite being polite and respectful and I think you just made me understand that it was because they sounded false. They had a very obvious “customer service” voice. The ones who didn’t tended to just sound like normal folk having a good day. (That’s the secret sauce, they usually weren’t having a good day, but they sounded like they were in on some joke with you, that joke being ‘ahh talking to people, am I right?’)

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    • shalafi@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

      A rep comes at me with that voice and I know damned well they aren’t listening to me, don’t give a fuck about what I called about.

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• Kolanaki@pawb.social ⁨3⁩ ⁨weeks⁩ ago

  “You’re home now. Time to switch to the girlfriend/boyfriend voice.”

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  • milicent_bystandr@lemm.ee ⁨3⁩ ⁨weeks⁩ ago

    YOU WILL BE CUTE OR YOU WILL BE DUMPED

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• peoplebeproblems@midwest.social ⁨3⁩ ⁨weeks⁩ ago

  I don’t use a customer service voice, but my ex, holy shit did she have a customer service voice that she did automatically. I hated it. High pitched, overly friendly, clearly lying about who she was.

  Drove me nuts. Shed use it for meeting people the first time too, and the longer she used it the friendlier they became, which reinforced it and ugh.

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  • Swedneck@discuss.tchncs.de ⁨3⁩ ⁨weeks⁩ ago

    i will never comprehend how people find it appealing, it just feels like i’m being treated like an unpredictable dog

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    • Kolanaki@pawb.social ⁨3⁩ ⁨weeks⁩ ago

      Seeing the huge lack of empathy in the world in other avenues, I am starting to suspect they don’t even notice it’s not genuine.

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• LandedGentry@lemmy.zip ⁨3⁩ ⁨weeks⁩ ago

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  • TheBat@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

    That movie goes off the rails in the best possible way lmao

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• BarbecueCowboy@lemmy.dbzer0.com ⁨3⁩ ⁨weeks⁩ ago

  It’s been too long, I don’t know if I remember my voice any other way.

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• doug@lemmy.today ⁨3⁩ ⁨weeks⁩ ago

  my spouse uses it on me whenever they want something ‘cause I’m a people-pleaser and that voice melts my heart into doing whatever favor they’re asking.

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• Pnut@lemm.ee ⁨3⁩ ⁨weeks⁩ ago

  I honestly wish this was still the case. There doesn’t seem to be as much training in customer service anymore. Half of the things I get told over the phone these days were a fire-able offence when I worked support.

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• Raiderkev@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

  My old roommate definitely had a phone call with Mom voice.

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• rustyfish@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

  Immediately starts singing in glee.

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