Half of companies planning to replace customer service with AI are reversing course

Comments

• dil@lemmy.zip ⁨1⁩ ⁨day⁩ ago

  Theyll use it as an excuse to say they cant find workers now because of ai and need to oursouce to a cheaper country

  source
• Keener@lemm.ee ⁨1⁩ ⁨day⁩ ago

  As someone who works in customer support, I support this. Fuck ai.

  source
• CosmoNova@lemmy.world ⁨1⁩ ⁨day⁩ ago

  Point and laugh, everyone.

  source
• expatriado@lemmy.world ⁨1⁩ ⁨day⁩ ago

  the other half replaced business analyst with AI

  source
• blazeknave@lemmy.world ⁨1⁩ ⁨day⁩ ago

  AGI will destroy us before replacing us

  source

  • 4am@lemm.ee ⁨1⁩ ⁨day⁩ ago

    Goood thing there is no AGI

    source

    • QueenHawlSera@sh.itjust.works ⁨1⁩ ⁨day⁩ ago

      And if Roger Penrose is right, there never will be

      source
    • blazeknave@lemmy.world ⁨1⁩ ⁨day⁩ ago

      It’s looking like less than 2 yrs from some reputable accounts. May not need to worry about climate change and global autocracy 🤷

      source

      • -> View More Comments
• PattyMcB@lemmy.world ⁨1⁩ ⁨day⁩ ago

  Ah… the flash in the pan is showing it’s first signs of dying out

  source
• floo@retrolemmy.com ⁨1⁩ ⁨day⁩ ago

  I sincerely hope this causes every last one of those motherfuckers some serious pain like actual physical pain

  source
• jsomae@lemmy.ml ⁨1⁩ ⁨day⁩ ago

  Then they’re smart. The technology is just not there yet.

  source
• andybytes@programming.dev ⁨1⁩ ⁨day⁩ ago

  I don’t deal with robots…

  source
• sem@lemmy.blahaj.zone ⁨1⁩ ⁨day⁩ ago

  How about governments?

  source
• altima_neo@lemmy.zip ⁨1⁩ ⁨day⁩ ago

  Ai hallucinates to fall much to be useful.

  If you’re gonna have a 24 hours chat bot to answer questions online, fine, but have people on the line ready to solve actual problems.

  source