Half of companies planning to replace customer service with AI are reversing course

Comments

• dil@lemmy.zip ⁨1⁩ ⁨month⁩ ago

  Theyll use it as an excuse to say they cant find workers now because of ai and need to oursouce to a cheaper country

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• CalipherJones@lemmy.world ⁨1⁩ ⁨month⁩ ago

  If I have to deal with AI for customer support then I will find a different company that offers actual customer support.

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• CosmoNova@lemmy.world ⁨1⁩ ⁨month⁩ ago

  Point and laugh, everyone.

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• expatriado@lemmy.world ⁨1⁩ ⁨month⁩ ago

  the other half replaced business analyst with AI

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• blazeknave@lemmy.world ⁨1⁩ ⁨month⁩ ago

  AGI will destroy us before replacing us

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  • 4am@lemm.ee ⁨1⁩ ⁨month⁩ ago

    Goood thing there is no AGI

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    • QueenHawlSera@sh.itjust.works ⁨1⁩ ⁨month⁩ ago

      And if Roger Penrose is right, there never will be

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    • blazeknave@lemmy.world ⁨1⁩ ⁨month⁩ ago

      It’s looking like less than 2 yrs from some reputable accounts. May not need to worry about climate change and global autocracy 🤷

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• PattyMcB@lemmy.world ⁨1⁩ ⁨month⁩ ago

  Ah… the flash in the pan is showing it’s first signs of dying out

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• HugeNerd@lemmy.ca ⁨1⁩ ⁨month⁩ ago

  Lol absence of feces?

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• floo@retrolemmy.com ⁨1⁩ ⁨month⁩ ago

  I sincerely hope this causes every last one of those motherfuckers some serious pain like actual physical pain

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• jsomae@lemmy.ml ⁨1⁩ ⁨month⁩ ago

  Then they’re smart. The technology is just not there yet.

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• andybytes@programming.dev ⁨1⁩ ⁨month⁩ ago

  I don’t deal with robots…

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• sem@lemmy.blahaj.zone ⁨1⁩ ⁨month⁩ ago

  How about governments?

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• altima_neo@lemmy.zip ⁨1⁩ ⁨month⁩ ago

  Ai hallucinates to fall much to be useful.

  If you’re gonna have a 24 hours chat bot to answer questions online, fine, but have people on the line ready to solve actual problems.

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