Submitted 7 hours ago by inclementimmigrant@lemmy.world to technology@lemmy.world
https://futurism.com/klarna-openai-humans-ai-back
Now, the company says it imagines an “Uber-type of setup” to fill their ranks, with gig workers logging in remotely to argue with customers from the comfort of their own homes.
So they’re using their spectacular failure as a chance to exploit their new ‘employees’ via the gig economy.
Fuck them. They have learned nothing about respect or decency, and I hope they continue to crash and burn.
Klarna sucks balls. “We’re your friend! We help you buy things!*”
*APR 69%; yearly fee: Left limb. Firstborn children no longer accepted.
So they’re using their spectacular failure as a chance to exploit their new ‘employees’ via the gig economy.
To the ruling class this was always the appeal to big business and is precisely why they were willing to make such massive bets on a fundamentally broken technology.
The cherry on top is tech work used to be a threat to big businesses, especially big tech companies, because society considered the tech work to be a respectable job. Big businesses/oligarchs saw this as an obstacle to destroying tech work as a decent paying career and A.I. was the perfect tool of propaganda to remove the obstacle because even most tech workers bought the lies hook line and sinker.
I stopped reading at Financial Tech startup. From that alone I know what kind of people we’re dealing with here.
Something about FinTech…it just attracts the worst possible people.
And how many of these Uberserfs will be located in developed countries making good salaries? None, you say?
Probably depends on the language in the target market, a lot of European languages are not that common in countries with cheap labor.
Reverse onion. I thought this was satire at first.
Now, the company says it imagines an “Uber-type of setup” to fill their ranks, with gig workers logging in remotely to argue with customers from the comfort of their own homes.
Alternate headline: “Identity thieves salivating at prospects of gain unvetted positions at consumer financial company”
This seems to be a lie, there are no customer service positions available on Klarna’s career page.
They also have zero US based roles available. Canada and europe only.
I’m sure the conclusion of this will be “AI bad” like usual when in reality a complete idiot with no understanding of AI was leading the project.
AI will replace part of our jobs whether people like it or not. But the CEO of the business is a moron so he did his special move and replaced people instead of tasks.
Every CEO thinks like this. CEOs are so incredibly bullish on AI BECAUSE they want to replace people and not tasks.
AI of some kind will replace parts of our jobs, but LLM chatbots won’t except in some specific cases. This is just a hype bubble.
The buy-now-pay-later company had previously shredded its marketing contracts in 2023, followed by its customer service team in 2024, which it proudly began replacing with AI agents.
A few months after freezing new hires, Klarna bragged that it saved $10 million on marketing costs by outsourcing tasks like translation, art production, and data analysis to generative AI. It likewise claimed that its automated customer service agents could do the work of “700 full-time agents.”
As Siemiatkowski told Bloomberg, “cost unfortunately seems to have been a too predominant evaluation factor when organizing this, what you end up having is lower quality.”
Also, just want to recognize this gem:
Though executives in every industry, from news media to fast food, seem to think AI is ready for the hot seat — an attitude that’s more grounded in investor relations than an honest assessment of the tech — there are growing signs that robot chickens are coming home to roost.
Robot Chicken clip of Lando Calrissian saying “This deal is getting worse all the time!”
Klarna: Fire Now, Pay Later.
AI can be a useful tool and I think it will slowly become more common in the workplace, for example it can be very convenient for knowledge retrieval, but it’s laughable to think that it can replace humans. I’d wager any time “AI” can replace a human the job could’ve already been automated through other means.
LLMs are absolute garbage for knowledge retrieval.
Generalized LLMs like ChatGPT are. If you train a model on your own documentation then all it “knows” is what is in the docs and it can perform very well at finding relevant results. It’s just kind of a context-aware search engine at that point.
The problem again is that companies mostly aren’t doing that, they’re trying to replace humans with ChatGPT.
It’s not true.
Vector dbs and LLMs are really powerful at knowledge retrieval.
See notebooklm and open-source alternative.
Is it because they realized that you can’t pick on an LLM?
tal@lemmy.today 1 hour ago
For any change, or no, why would you take out part of your existing company before confirming that the new thing works for the new role?
vaultdweller013@sh.itjust.works 47 minutes ago
Because they’re stupid and/or cheap. Remember the guys at the top usually got to their position through ass kissing or otherwise are bound to ass-kissers.