Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’
“We’ve looked into this transaction and can confirm that the total of $17.90 was correct, however the mango price of 80 cents each that appeared on the screen was incorrect due to a technical error — they were on clearance for $1.90 each,” the Woolworths spokesperson told 7NEWS.com.au.
“We understand why this customer was concerned and we apologise for the confusion caused. Our team resolved this with the customer in-store, providing the mangoes free of charge.
Seems pretty straightforward and had a good resolution.
Schmidtster@lemmynsfw.com 9 months ago
So it was resolved instore to their even better benefit, AND the person still went and posted a false story to shame and blame them?
People are fucking weird.
AbouBenAdhem@lemmy.world 9 months ago
Even if it was a one-time glitch that was resolved in-store, it implies that the prices shown on-screen aren’t necessarily the same prices used internally to compute the total.
That could merit a heads-up post for people to double-check their totals, though not the suggestion of anything more nefarious.
Schmidtster@lemmynsfw.com 9 months ago
Things misscan all the time, they are using a hot topic to make an agenda.
fidodo@lemmy.world 9 months ago
That’s still a major software bug. What a POS.
SirSamuel@lemmy.world 9 months ago
It is indeed a Point of Sale, albeit a shitty one
OldWoodFrame@lemm.ee 9 months ago
Not major if it only impacts the price shown on the itemized price screen of clearance mangos in one store and the total price charged is correct.
corsicanguppy@lemmy.ca 9 months ago
Not a word, my dude.
Schmidtster@lemmynsfw.com 9 months ago
In-store is, and language is fluid. If you understood what I meant we succeeded in communicating, anything else is you just trying to be better than someone else.
tenextrathrills@lemmynsfw.com 9 months ago
Is gofuckyourself a word?
ABCDE@lemmy.world 9 months ago
www.oxfordlearnersdictionaries.com/…/in-store?q=i…
Cocodapuf@lemmy.world 9 months ago
Is this news?
helenslunch@feddit.nl 9 months ago
What’s even worse is 7News published the story.