$440 Charge For A Wheel Scuff Raises Questions About Hertz's AI Rental Car Damage Scanner

Comments

• obsidianfoxxy7870@lemmy.blahaj.zone ⁨9⁩ ⁨hours⁩ ago

  Cars get damaged, it’s part of USING a GOD DAMN CAR. To me if something is damge that is invisible to a normal human eye and doesn’t impact the function of it, it’s part of renting cars.

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  • Sciaphobia@sh.itjust.works ⁨9⁩ ⁨hours⁩ ago

    Have you considered… Line go up?

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  • hitmyspot@aussie.zone ⁨8⁩ ⁨hours⁩ ago

    Wear and tear is specifically not allowed to be charged for home rentals in Australia. Damage that is not wear and tear can be I would assume it would also apply for car rentals but I haven’t checked.

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    • bassomitron@lemmy.world ⁨7⁩ ⁨hours⁩ ago

      Whenever I’ve rented from Enterprise here in the US, they explicitly do not charge you for simple scuffs/scratches that aren’t deeper than a specific amount (like 0.5cm or something).They’ve always told me they don’t charge for dents that are smaller than around 2-4cm in diameter. In other words, basic wear and tear on cars being used by hundreds of people over their rental lifespan.

      If Hertz ultimately goes down this path and their competitors do not, I would almost guarantee they’ll lose tons of business.

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  • Ulrich@feddit.org ⁨7⁩ ⁨hours⁩ ago

    Dents and scratches are not part of “using a car”

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    • cadekat@pawb.social ⁨7⁩ ⁨hours⁩ ago

      I see you have never driven behind a pickup truck on a gravel road.

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• fubarx@lemmy.world ⁨6⁩ ⁨hours⁩ ago

  My car needed some repair work. Insurance set me up for a rental with Hertz who told me not to pay for bridge tolls with my own car’s transponder. When I take the car back, they tell me I’ll be invoiced later for the tolls. Had 4 toll crossings which ordinarily would come to less than $30 (even less if I had used the transponder).

  A month later, the Hertz charges show up: $77 (including ‘processing fee’). Called and complained. They said they’d look into it. Never heard back.

  Not using them again.

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• makyo@lemmy.world ⁨5⁩ ⁨hours⁩ ago

  There isn’t really a good rental company but Hertz towers above the rest as the worst. I’ve gone to pick up a car I reserved at noon on a Wednesday and there was just nobody there to give me the key and no one to answer a phone.

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  • A_Random_Idiot@lemmy.world ⁨1⁩ ⁨hour⁩ ago

    Is Hertz still renting cars to people, then reporting them stolen so the people who rented the cars get pulled over by psycho aggressive cops and run the very real risk of being shot/killed?

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• neon_nova@lemmy.dbzer0.com ⁨7⁩ ⁨hours⁩ ago

  One of the problems with removing people from the equation is that there is no way to escalate an issue. I’m guessing it’s by design.

  An example of this is the food delivery app in the country where I live. One time a delivery person said the restaurant was closed. The app said it was open but it was a holiday. Neither of us could cancel the order or contact a person to allow the cancelation.

  Another instance, a delivery rider had a problem with their bike and asked me to cancel the order, when I told her I could not, she told me to call the restaurant to cancel it.

  I don’t think she really had a problem with her bike, but I couldn’t chat with anyone who worked at the app to resolve the issue. She eventually delivered it. I think she just didn’t want to wait for the food to be ready since it wasn’t fast food. I ended up ordering from a different place, and ended up with 2 dinners.

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• RotatingParts@lemmy.ml ⁨9⁩ ⁨hours⁩ ago

  AI is going to make customer service so much worse than it is now. Makes me want to be a customer as infrequently as possible.

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  • WanderingThoughts@europe.pub ⁨6⁩ ⁨hours⁩ ago

    It’s a lucrative market market for AI lawyer systems that automatically fight every claim.

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• pineapplelover@lemm.ee ⁨7⁩ ⁨hours⁩ ago

  Hertz is so ass I reserved a car and the fuckers didn’t even show up with a car. Had to file a credit card dispute. The address they gave didn’t even exist.

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• Ilovethebomb@sh.itjust.works ⁨8⁩ ⁨hours⁩ ago

  I’d love to see them prove they genuinely incurred those costs, how do you go about fixing a tyre scuff?

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  • theskyisfalling@lemmy.dbzer0.com ⁨8⁩ ⁨hours⁩ ago

    Wheel, not tyre. So I presume they curbed an alloy or similar.

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    • Tiger666@lemmy.ca ⁨31⁩ ⁨minutes⁩ ago

      A tire can be scuffed just like a rim can be scuffed just like a wheel can be scuffed.

      They are all equally valid to be scuffed.

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    • Ilovethebomb@sh.itjust.works ⁨7⁩ ⁨hours⁩ ago

      Could be, but that’s a very strange choice of language by the author. You scuff a tyre, you scratch or gouge a rim typically.

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• PagPag@lemmy.world ⁨9⁩ ⁨hours⁩ ago

  I’ve had all of my wheels stolen before. That was an awkward teams meeting, explaining why I was not there in person. The photographs I sent into the chat, made it more entertaining though.

  I think the weirdest part was how nonchalant that Hertz rep was about the situation. Because this shit happens all the time

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  • Ilovethebomb@sh.itjust.works ⁨4⁩ ⁨hours⁩ ago

    It’s not like it’s their car, why would they get mad?

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    • madcaesar@lemmy.world ⁨1⁩ ⁨hour⁩ ago

      I don’t know… But some people take their shitty jobs way too seriously.

      Honesty, if you are working for some mega Corp why are you bootlicking? They don’t give a shit about you.

      I don’t understand some people… It’s like the dude working at Walmart running after shoplifters… Like dude… You’re risking your life for fucking Walmart…

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• thefluffiest@feddit.nl ⁨7⁩ ⁨hours⁩ ago

  Another reason to never rent from US companies

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