Yeah, it was an international fuck up. You’re going to get heat, and it’s 100 percent deserved. Go cry in a corner and fuck off into oblivion.
CrowdStrike unhappy with “shady commentary” from competitors after outage
Submitted 2 months ago by vegeta@lemmy.world to technology@lemmy.world
Comments
Bosht@lemmy.world 2 months ago
ByteOnBikes@slrpnk.net 2 months ago
It was called “Y2K if it happened”.
Crowdstrike is a dead company now.
db2@lemmy.world 2 months ago
It’s still embedded in a lot of machines.
howlingecko@sh.itjust.works 2 months ago
They whine about this now, after they removed their “shady commentary” towards Microsoft from their website
JigglySackles@lemmy.world 2 months ago
“Our industry is built on trust,” Sentonas said
And instead of following that statement with an apology to all the companies and people they royally fucked in the ass with their shitty business practices, they instead whined about other people pointing out what a massive, colossal, and completely preventable fuckup this was.
Good going sealing my resolve to never use crowdstrike.
SirQuackTheDuck@lemmy.world 2 months ago
Hey, they gave some people an Uber Eats coupon
aodhsishaj@lemmy.world 2 months ago
A $10 UberEats voucher that most couldn’t use
When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”
reginald_crunklebottom_III@lemmy.world 2 months ago
Crowdstrike didn’t just fuck up, they killed people. I personally had to postpone a blood test, but mine wasn’t critical and I’m alive to complain. Not everyone is.
CileTheSane@lemmy.ca 2 months ago
It’s okay, they sent out $10 gift cards for Uber Eats to apologize (that they immediately cancelled).
sudo@lemmy.today 2 months ago
To their customers*. Not to the literally billions of people directly affected by their debacle.
ChillPenguin@lemmy.world 2 months ago
pewgar_seemsimandroid@lemmy.blahaj.zone 2 months ago
imagine fucking uo so bad that uber dosen’t allow you to use their gift cards
Blaster_M@lemmy.world 2 months ago
Cry me a half billion dollar river,maybe we can use that money to fix all the damamges it did.
Iheartcheese@lemmy.world 2 months ago
No, its good. They sent out $10 gift cards.
ulkesh@lemmy.world 2 months ago
Awww, let’s all feel bad for the rich, shitty company that has shitty quality control.
AdamEatsAss@lemmy.world 2 months ago
Hey, they’re trying their hardest. It’s hard because they had the joke build stored right next to the actual build so when they went to push it they clicked the wrong one.
bfg9k@lemmy.world 2 months ago
CrowdStrike customers ‘unhappy’ with CrowdStrike
mlg@lemmy.world 2 months ago
ChronosTriggerWarning@lemmy.world 2 months ago
Stahp, you meany!
JigglySackles@lemmy.world 2 months ago
Lol perfect
LiveLM@lemmy.zip 2 months ago
micl@lemmy.world 2 months ago
Looks like the difference between the two is that they removed the section calling Microsoft’s security culture inadequate.
I wonder what motivated the change.
01189998819991197253@infosec.pub 2 months ago
mp3@lemmy.ca 2 months ago
I don’t see the other companies fucking up so badly though.
Gork@lemm.ee 2 months ago
That one recently with the 2.3 billion record data breach is pretty bad, and we collectively had no way to prevent it since it was through a private company.
GunValkyrie@lemmy.world 2 months ago
You don’t? Shit I see it all the time.
Lightor@lemmy.world 2 months ago
You see CrowdStrike level of bad all the time? Where? What? Who?
chrash0@lemmy.world 2 months ago
damn i haven’t used Windows in over a decade. are y’all ok?
billwashere@lemmy.world 2 months ago
Somebody should call them a wambulance since their fee-fees got hurt.
ChronosTriggerWarning@lemmy.world 2 months ago
I do believe the number is still nine-wah-wah
yamanii@lemmy.world 2 months ago
Sorry but some fields have no margin for error, just take the L and shut up.
psivchaz@reddthat.com 2 months ago
Nah, this one has a margin of error. It’s just that “take down a large percentage of all computers in the world simultaneously” is quite a bit outside of that margin for a security software.
demesisx@infosec.pub 2 months ago
In similar news, Enron says that people should stop being ambulance chasers by calling them out for corruption, fraud, and illegal activities.
ClownStrike had a massive, glaring issue with their main functionality that is THEIR COMPANY’S ONLY REASON FOR EXISTING that has been correctly attributed to criminally inept architecture decisions, no redundancy, no checks, no safety measures, and no accountability.
If I made the executive decision to design a system without any safety measures that could potentially push unchecked, malicious code to 90% of the computers that the business world runs on, I would be sued into dust. Honestly, if there were any justice in the world, the people at CrowdStrike that designed such a shite system go to prison for their ineptitude.
aniki@lemmy.zip 2 months ago
If I made the executive decision to design a system without any safety measures that could potentially push unchecked, malicious code to 90% of the computers that the business world runs on, I would be sued into dust.
Or made a MS CEO…
/me glares at steve balmer
hark@lemmy.world 2 months ago
Nothing shady about that commentary after seeing how they screwed up. I couldn’t believe how amateur hour the cause of the crash was (the program not validating definition file contents, which spectacularly failed when fed a file consisting only of zeroes). They should rename themselves to ClownTrike.
db2@lemmy.world 2 months ago
That wasn’t what was in the file, it was actual stuff. I saved a copy of it.
What happened was the file directed their craptastic snake oil software, which did absolutely no sanity checking first, to access memory it wasn’t actually given which predictably resulted in it crashing, and since its dick was way up the kernels butt at the time they both went down together.
I’ve been calling them ClownStrike because they’re clowns and their incompetence struck everyone else hard.
aodhsishaj@lemmy.world 2 months ago
Yup a null pointer reference for a boot time driver. Which Microsoft never should’ve signed and should revoke. But ya know… Money
hark@lemmy.world 2 months ago
Ah, thanks for the clarification on the details. Either way it boggles my mind that they didn’t have checks in place.
VitabytesDev@feddit.nl 2 months ago
make 8 million computers crash
other companies say you’re trash
blame others
cry
gravitas_deficiency@sh.itjust.works 2 months ago
Youre a verb now, guys. That’s what happens when you fuck up that badly. Deal with it <3
Blackmist@feddit.uk 2 months ago
Maybe you shouldn’t have taken down half the world’s airlines.
People do tend to notice shit like that.
Boozilla@lemmy.world 2 months ago
I wonder if they’ll end up doing a rename / rebrand if “ClownStrike” continues to haunt them (as it should).
If yhey do, I’m sure the new name will be some focus tested aberration they pay way too much for.
Sneptaur@pawb.social 2 months ago
They deserve to go bankrupt after that level of damage. I won’t be surprised if a class action comes against them for gross negligence within the next few years. They’re cooked and they know it.
doggle@lemmy.dbzer0.com 2 months ago
And their customers are unhappy with the catastrophic service failure. Cry me a river.
Passerby6497@lemmy.world 2 months ago
I appreciated the RiskyBiz episode with the Sentinel one guys where they go over all the ways this could have been prevented if they did real testing
Crowdstrike absolutely deserves the shit they’re getting.
ozymandias117@lemmy.world 2 months ago
Oh god. Sentinel one is horrible. If they’re taking issue with your testing, you’ve really screwed the pooch
01189998819991197253@infosec.pub 2 months ago
Horrible how? I’ve always thought they were pretty solid in the arena.
paf0@lemmy.world 2 months ago
Companies all over the world shutdown because of their incompetence. They do not deserve to be in the security business.
ATDA@lemmy.world 2 months ago
I think that’s just called “living down an epic fuck up” but you know it’s their company and they can cry if they want to.
peregrinetech@lemmy.world 2 months ago
Making millions, failing, causing global damage, then crying when people comment is quite nice and not at all hypocritical.
kittenzrulz123@lemmy.blahaj.zone 2 months ago
Womp womp, that’s what happens when you shut down the global economy clownstrike
Durandal@lemmy.today 2 months ago
Did they try offering a $10 gift card to the other companies? “hah psyche!”
NegativeLookBehind@lemmy.world 2 months ago
🤡💥
NaoPb@eviltoast.org 2 months ago
I am not in the knows about IT security at all, but isn’t fucking up part of any security company? You can make shitty comments all you want but who says your company isn’t the next one to fuck up?
BarbecueCowboy@lemmy.world 2 months ago
Not wrong, but they fucked up due to incompetence, not just some random preventable accident.
From the technical details I’ve seen, just having a basic testing process/environment should have easily prevented this. That should be the bare minimum.
NaoPb@eviltoast.org 2 months ago
Ah, that changes things. A testing environment is pretty much the basics. You don’t put untested things live.
Iheartcheese@lemmy.world 2 months ago
Maybe you shouldn’t have CRASHED THE FUCKING PLANET
01189998819991197253@infosec.pub 2 months ago
Maybe you shouldn’t have PULLED A CROWDSTRIKE
FTFY
Ste41th@lemmy.ml 2 months ago
Basically they fucked up and don’t like the criticism from other companies/ customers.
themeatbridge@lemmy.world 2 months ago
It’s not really criticism, it’s competitors claiming they will never fuck up.
Like, if you found mouse in your hamburger at McDonald’s, that’s a massive fuckup. If Burger King then started saying “you’ll never find anything gross in Burger King food!” that would be both crass opportunism and patently false.
It’s reasonable to criticize CrowdStrike. They fucked up huge. The incident was a fuckup, and creating an environment where one incident could cause total widespread failure was a systemic fuckup. And it’s not even their first fuckup, just the most impactful and public.
But also Microsoft fucked up. And the clients, those who put all of their trust into Microsoft and CrowdStrike without regard to testing, backups, or redundancy, they fucked up, too. Delta shut down, cancelling 4,600 flights. American Airlines cancelled 43 flights, 10 of which would have been cancelled even without the outage.
Like, imagine if some diners at McDonald’s connected their mouths to a chute that delivers pre-chewed food sight-unseen into their gullets, and then got mad when they fell ill from eating a mouse. Don’t do that, not at any restaurant.
ShepherdPie@midwest.social 2 months ago
Even if that’s the case, how is it Crowdstrike’s place to call these other companies out for claiming something similar will never happen to them? Thus far, it had only ever happened to CS.
jubilationtcornpone@sh.itjust.works 2 months ago
Resiliency and security have a lot of layers. The crowd strike bungle was very bad but more than anything it shined a bright spot light on the fact that certain organizations IT orgs are just a house of cards waiting to get blown away.
I’m looking at Delta in particular. Airlines are a critical transportation service and to have issues with one software vendor bring your entire company screeching to a halt is nothing short of embarrassing.
If I were on the board, my first question would be, “where’s our DRP and why was this situation not accounted for?”
brbposting@sh.itjust.works 2 months ago
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JigglySackles@lemmy.world 2 months ago
In what way did Microsoft fuck up? They don’t control Crowdstrike updates. Short of the OS files being immutable it seems unlikely they can stop things like this.
Hominine@lemmy.world 2 months ago
Well there’s a provocative anecdote if I’ve ever seen one. Well done.
Passerby6497@lemmy.world 2 months ago
Not in all cases [podcast warning], sometimes it’s just them post silly things like how they test every update and don’t let it out the door with <98% positive returns or having actual deployment rings instead of of yeeting an update to millions systems in less than an hour.
Clownstrike deserves every bit of shit they’re getting, and it amazes me that people are buying the bullshit they’re selling. They had no real testing or quality control in place, because if that update had touched test windows boxes it would have tipped them over and they’d have actually known about it ahead of time. Fucking up is fine, we all do it. But when your core practices are that slap dash, bitching about criticism just brings more attention to how badly your processes are designed.
How did Microsoft fuck up? Giving a security vender kernel access? Like they’re obligated to from previous lawsuits?
Customers can’t test clownstrike updates ahead of time or in a nonprod environment, because clownstrike knows best lol.
Redundancy is not relevant here because what company is going to use different IDR products for primary and secondary?
Backups are also not relevant (mostly) because it’s quicker to remediate the problem than restore from backup (unless you had super regular DR snaps and enough resolution to roll back from before the problem.
IMO, clownstrike is the issue, and customers have only the slightest blame for using clownstrike and for not spending extra money on a second IDR on redundant stacks.