Wheels falling off cars at speed. Suspensions collapsing on brand-new vehicles. Axles breaking under acceleration. Tens of thousands of customers told Tesla about a host of part failures on low-mileage cars. The automaker sought to blame drivers for vehicle ‘abuse,’ but Tesla documents show it had tracked the chronic ‘flaws’ and ‘failures’ for years.
Unlike traditional automakers, which use independent dealers to sell and repair vehicles, Tesla sells directly to customers and owns and operates a large portion of its service centers. That gives the automaker extraordinarily detailed real-time visibility into parts failures, repairs and warranty claims, which Tesla engineers meticulously tracked and analyzed for years, the company records show.
See, this is where having monopoly control over the sales and repair of Tesla’s own cars could help them improve their product and supplh chain, be truthful and give refunds to people with defective parts, and build good rapport as a brand. Instead they collect all that data just to deny any problems and hide them from customers and regulators.
harry_balzac@lemmy.world 10 months ago
Thomas Edison wishes he could have been this successful in ruining the name of Nikola Tesla.
kuro24811@lemmy.world 10 months ago
I remember looking this up awhile ago but there doesn’t seem to any animosity between the two. This misunderstanding seems to have started from a decades later biography on Tesla that assumed that an unnamed manger Tesla mentioned in his autobiography was Edison. This unnamed manger seems to have hated Tesla but it couldn’t be Edison because during this time period Edison was grieving the death of this wife so he was spending less time at his company and his position was wrong. Also, the dramatization of the current wars seems to have also contributed to this misunderstanding when ultimately it was just two companies, Edison and Westinghouse, competing over a standard. It didn’t really last that long and certain events were also misattributed to the current wars like the electrocutions of Topsy the Elephant. When that event happened about 10 years after the current wars ended. It involved with an animal rights organization that thought hanging Topsy was inhumane way to kill him so they thought electrocution would be the more humane way.
maynarkh@feddit.nl 10 months ago
Why kill an elephant in the first place?