Big ole business just itching to get more money from people’s grief… until they’re called out in front of enough people online.
Why can’t they just do the right thing from the get-go?
Because like all nice things, people abuse them. Not to indicate that Carnival Cruise is some saint here, but the reason most companies don't just default to "benefit of the doubt" is because there are a ton of very bad people out there that abuse any inch a company will give them.
My step mother was one of those entitled ass people who thought the world owed her. One day she put on some act about a late fee and the person on the other side of the desk was saying "oh I'm sure there's something we can swing…" And having enough of her shit, I was basically, "Do not give this lady a wavier on that late fee, everything she just said is some massive warping of the actual truth!"
Maybe it's because of her, but I find it difficult to ding companies who don't default to "benefit of the doubt". I'm glad the lady got it sorted out. But shoot, I've got massive distrust of folks in general and my step-mother is a lot of the blame for that. Side note, that's likely unhealthy kind of stuff that I should one day sort out.
HeartyBeast@kbin.social 11 months ago
From the article:
Did she try - you know - doing that?
partial_accumen@lemmy.world 11 months ago
For those that haven’t had to deal with handling the closing of accounts for someone that passed away, sending a Death Certificate is an extremely common request from a company. You usually should get 10 to 20 Death Certificates because many companies (especially banks) will require a real one, not a picture or email.
qyron@sopuli.xyz 11 months ago
My country blew a hole in that logic by making essentially any government issued document a virtual certificate accessible through a permanente code.
You can get one copy, scan and email it indefinetely and all entities receiving only need to check the permanent code online.
It was complete chaos when it rolled out, especially for old, outdated, progress resisting entities.
jol@discuss.tchncs.de 11 months ago
It says it would take 30 business days. That means it would pass the date the cruise starts, so she would not be able to get a refund at all.
partial_accumen@lemmy.world 11 months ago
If Caitlin did want to try to get the original amount back, she’d have to email and send the death certificate to a specific email address, which may take up to 30 days to respond.This kind of language usually means “Yes, we will refund you in full as you have notified us. However, this processes isn’t fast and it has the requirement of us receiving the Death Certificate and validating it on our side before we issue a refund.”
Did she specifically ask: “Okay, if I send in the request now to the email address you’ve given me, and I send the Death Certificate, does that mean I’ll be receiving the full refund even if your process takes time and the ship sails without them?”
WarmSoda@lemm.ee 11 months ago
The refund could take 30 days to process. She would get the refund if she sent them the info like a normal person.
HeartyBeast@kbin.social 11 months ago
It says it could take up to 30 days. That doesn't mean that the refund might still not have been granted even post-cruise.