They’ve been a shit company for over a decade at least.
I got a laptop for my wife back when we were in college. It developed a problem with the monitor where the screen would look all corrupt after using it for a little bit. My wife, while reciting the prayer of percussive maintenance, would whack it and the problem would go away for a while. So I figured the connection had come loose. No biggie, just reseat it or replace it. The warranty had expired, so I cracked it open to see what was wrong. I reseated the cables in it and it worked… for a bit. Then the problem came back. Eventually we got fed up and bought another one, same model, figuring it was a fluke… It developed the same issue. Come to find out, Asus cheaped out in the ribbon cable for the monitor and installed ones that were too short for the laptop. Looking online, there were a bunch of people complaining about the same thing. The second one was bought used, so obviously there was no warranty.
Around the same time as I had gotten her the new laptop, I’d also bought an Asus ZenPad for her to read on. We’ll, that suddenly developed a screen issue too! Almost exactly the same as the laptops! My wife, ever eager to apply kinetic reinforcement, found that twisting the tablet a little bit also fixed the issue. I went online and, sure enough, Asus used cheap cables again! They would last just long enough for the warranty to expire before they’d detach.
Fuck these scammers.
_haha_oh_wow_@sh.itjust.works 6 months ago
Gross, glad I bought a Steam Deck instead.
So disappointing to hear all these stories about Asus pulling shady stuff, they used to be one of the best PC companies out there.
pycorax@lemmy.world 6 months ago
They’re still pretty good at least here in Asia. The horror stories I hear of Asus support in the US is a might and day difference from what I experienced. Their Taiwan HQ needs to smash some sense into the US office and clean house.