If it doesn’t meet the user’s needs or expectations, then the system is wrong, not the user.
EmoBean@lemmy.world 11 months ago
The McDonalds here had an AI prompt for like a week. I don’t care because all I need to do is say the number for my mobile order and it was faster. But everyone over 30 would be screaming and yelling shit about “who are you”, “what’s happening”, “am I supposed to talk now?”. I still get stuck behind old people that struggle with actual humans at the drive thru.
General technological competence is so far behind what can be offered to consumers. People are the bottle neck, look at bear proof trash can designs. And I don’t think it’s getting better like it was. With the internet now packaged into 2 click apps, the majority of kids are just doing that instead of getting into FOSS and Linux like the majority of the early 2000s internet users.
BearOfaTime@lemm.ee 11 months ago
NOT_RICK@lemmy.world 11 months ago
You’re not wrong, but damn I sure would love the user to be less of an idiot. My job would be so much easier
digger@lemmy.ca 11 months ago
I’m the “kid who’s good with technology” despite being almost 40. Most of the problems I deal with are people who don’t know their passwords.
I should have listened when a younger coworker told me “never let them know that you can fix the printer.”
echodot@feddit.uk 11 months ago
I used to think like that, but recently i’ve begun to realize that companies need to take some responsibility for their dumb designs.
Have you ever had to deal with SBL (Sign in Before Logon) on Windows? All the uses have to do is enter their username and password into a box, assuming they know what their password is, and windows will automatically log them in and connect them to the corporate VPN.
But it’s quite easy to do it wrong, now they are shown when they start how to do it but they still do it wrong all the time, and if you do it wrong you have to shut the computer down and start again. Uses can be idiots but Microsoft are bigger idiots. Why is it possible to do it wrong?
lolcatnip@reddthat.com 11 months ago
There’s a fine line between your job being easier and your job being redundant, though
Meowoem@sh.itjust.works 11 months ago
I expect your system to know what I mean when I click this button and tell it to delete everything, of course I don’t want to delete it I just wrote it! It should save it before deleting it so that I still have it after.
I trust you’ll fix this bug in the next version
funkless_eck@sh.itjust.works 11 months ago
it takes me about 3 times as long to use an AI bot because I have to ask it a bunch of silly questions first to try and fuck with it.
“Yeah, let me get uhhhh the McTrangle with a side of blubblub, and do you guys do the Krango geep still?”
EmoBean@lemmy.world 11 months ago
I’m scared that if they start including all our shit posting in their model data, it will roast me back for saying dumb stuff.
circuscritic@lemmy.ca 11 months ago
You realize that Millennials are over 30, and spent their entire lives speed running through the most significant changes, year over year, of the digital age?
TheGreenGolem@lemm.ee 11 months ago
Millenials are actually somewhat the exception because we actually needed to use computers. Generally speaking it got worse because every fucking thing is abstracted away from consumers.
www.coding2learn.org/…/kids-cant-use-computers/
circuscritic@lemmy.ca 11 months ago
Yes, I’m aware of those trends, but I don’t think it’s as relevant in the context of “smart” or “AI” system user interactions. Younger generations have grown up with the touchscreen/voice interface - which is the primary driver of the specific problems you’re alluding to.
So in this context, I think Gen Z, Gen Y, and Millennials are at equal footing when they each individually make the rational decision to either smash their head, or a baseball bat, into an AI run McDonald’s Drive-Thru.
vaultdweller013@sh.itjust.works 11 months ago
Im 24 and AI cant recognize my fucking accent, and I dont like suppressing it. I want to go full ooga booga caveman and chuck a spear through them.
Uncle_Bagel@midwest.social 11 months ago
I’m 28 and i can barely figure out how to order from the stupid kiosks at McDonald’s. It took my brither and I ages to figure out how to order a breakfast meal with a mocha in a road trip, and after a lot of arguing and swearing i still didnt end up with the meal i wanted. I should have just used the bathroom and used the drive through because the attendant actually understands how to use the system.
circuscritic@lemmy.ca 11 months ago
Sure, youth and/or technical experience isn’t going to magically overcome poor UI, bad software design, and shitty voice implementation.
echodot@feddit.uk 11 months ago
Oh yeah I hate the way it works. If you want a meal, you actually have to choose the option for a meal. You can’t just choose the individual items that make up a meal. If you do that, it doesn’t work and you have to delete them all and start again.
But it does work exactly the same way on the website. So most people are used to its crappy design by now.
brbposting@sh.itjust.works 11 months ago
Cha-ching!