A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time

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• lemann@lemmy.one ⁨11⁩ ⁨months⁩ ago

  One would think that by now, these companies would have built up enough training data to no longer require human intervention?

  Is their existing “AI” tech just your usual old chatbot, except with a STT and TTS so it’s usable at a drive thru? The article only mentions that they started recently using ChatGPT to assist with speech recognition… so unless I missed it, there’s no mention of their current tech using LLMs at all - just another company trying to climb on board the AI hype train 🤦‍♂️

  Presto said that off-site workers based in places like the Philippines that assist the chatbots will becoming [sic] increasingly expensive, Bloomberg reported.

  Good. People in countries who aren’t so well off shouldn’t be exploited as cheap & disposable call center labor IMO.

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  • Lmaydev@programming.dev ⁨11⁩ ⁨months⁩ ago

    Not using a LLM is clearly a mistake.

    I bet if you provided ChatGPT the menu along with the spoken text it would figure it out no problem.

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    • agraves@lm.possum.city ⁨11⁩ ⁨months⁩ ago

      I’m sorry, as an AI developed by OpenAI I am unable to prepare food for you.

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• EmoBean@lemmy.world ⁨11⁩ ⁨months⁩ ago

  The McDonalds here had an AI prompt for like a week. I don’t care because all I need to do is say the number for my mobile order and it was faster. But everyone over 30 would be screaming and yelling shit about “who are you”, “what’s happening”, “am I supposed to talk now?”. I still get stuck behind old people that struggle with actual humans at the drive thru.

  General technological competence is so far behind what can be offered to consumers. People are the bottle neck, look at bear proof trash can designs. And I don’t think it’s getting better like it was. With the internet now packaged into 2 click apps, the majority of kids are just doing that instead of getting into FOSS and Linux like the majority of the early 2000s internet users.

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  • circuscritic@lemmy.ca ⁨11⁩ ⁨months⁩ ago

    You realize that Millennials are over 30, and spent their entire lives speed running through the most significant changes, year over year, of the digital age?

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    • TheGreenGolem@lemm.ee ⁨11⁩ ⁨months⁩ ago

      Millenials are actually somewhat the exception because we actually needed to use computers. Generally speaking it got worse because every fucking thing is abstracted away from consumers.

      www.coding2learn.org/…/kids-cant-use-computers/

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    • Uncle_Bagel@midwest.social ⁨11⁩ ⁨months⁩ ago

      I’m 28 and i can barely figure out how to order from the stupid kiosks at McDonald’s. It took my brither and I ages to figure out how to order a breakfast meal with a mocha in a road trip, and after a lot of arguing and swearing i still didnt end up with the meal i wanted. I should have just used the bathroom and used the drive through because the attendant actually understands how to use the system.

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  • BearOfaTime@lemm.ee ⁨11⁩ ⁨months⁩ ago

    If it doesn’t meet the user’s needs or expectations, then the system is wrong, not the user.

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    • NOT_RICK@lemmy.world ⁨11⁩ ⁨months⁩ ago

      You’re not wrong, but damn I sure would love the user to be less of an idiot. My job would be so much easier

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    • Meowoem@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

      I expect your system to know what I mean when I click this button and tell it to delete everything, of course I don’t want to delete it I just wrote it! It should save it before deleting it so that I still have it after.

      I trust you’ll fix this bug in the next version

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  • funkless_eck@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

    it takes me about 3 times as long to use an AI bot because I have to ask it a bunch of silly questions first to try and fuck with it.

    “Yeah, let me get uhhhh the McTrangle with a side of blubblub, and do you guys do the Krango geep still?”

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    • EmoBean@lemmy.world ⁨11⁩ ⁨months⁩ ago

      I’m scared that if they start including all our shit posting in their model data, it will roast me back for saying dumb stuff.

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• spudwart@spudwart.com ⁨11⁩ ⁨months⁩ ago

  I know the article is seemingly hopeful. But that’s 30% of the time they don’t need an employee.

  In its most recent cost-cutting measures in November, the company laid off roughly 17% of its global full-time employees as well as reducing its monthly expenditures.

  AI is not a revolution for the working class, and it never will be. I’m tired of having this argument that ‘I don’t understand AI’ or that ‘It’s good for humanity.’

  It’s good for capitalists and that’s fucking it. Cheap and compliant labor is all they fucking want. If they can replace you with a bot that will do the work basically for free, they will.

  This isn’t rocket science, nor is it unprecedented. This idea that “AI will save us” is about as true as “Arbeit Macht Frei”.

  AI will be used to undervalue your labor, and push you to beg to deregulate just to be able to survive.

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  • Saltblue@lemmy.world ⁨11⁩ ⁨months⁩ ago

    In response to that people are going to have less children, you can check the low birthrates around the world.

    I’m sure electricity was terrible for lamplighters, the telephone for telegraphists, machinery for manual laborores, fusion energy is going to be terrible for the coal industry etc

    Every technology is going to make someone irrelevant, until everyone is irrelevant, the problem is not technology it’s the system that needs to change.

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  • AbsoluteChicagoDog@lemm.ee ⁨11⁩ ⁨months⁩ ago

    That’s the exact reason why “Luddite” is an insult. They were people who wanted technology to benefit everyone and they were labeled as backwards thinking for it.

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    • Meowoem@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

      That’s not a very accurate representation of history, the luddites smashed looms that when established lowered the cost of woven and lace products so significantly that even the poorest person could afford to be clothed in garments which only the upper class could afford before.

      The luddites wanted to keep genuine and brutal privation in the world because they had what they felt was a privileged position and didn’t want to lose it.

      Automated food production and service is going to reduce the cost of having a healthy diet and improved the quality of food for everyone which will have many knock on positive effects to the world - being against that because you want to maintain a system where an underpaid underclass toils to try and make ends meet is absurd and kinda disgusting.

      As a member of that underclass who can’t afford to live more than the basest life I can tell you very clearly that this current system where the affluent mighte classes enjoy luxuries made possible by the suffering and privation of the lower working classes is not a system which anyone should protect.

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  • Meowoem@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

    You’re suffering a condition caused by capitalist propaganda where even though you recognise it’s terrible you can’t imagine anything except capitalism.

    You throw in some emotive nazi imagery and firebrand anticap talking points but your argument is nothing more than ‘capitalism is inevitable and our only option is to fight to be the beast consumer’

    Technological developments have continually changed the world for the better, you have access to s standard of living which would blow the mind of a Victorian aristocrat, luxuries they could barely imagine. Access to information is better and far far cheaper than any time in history and by huge margins - go read Jude the obscure and try to find a single thing in that book which would be a problem today – the boy would be a Latin scholar for a start.

    Ai has already benefited humanity in a myriad of ways and it’s going to continue getting more useful and making people’s lives better - especially those in currently deprived or underdeveloped communities.

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  • wishthane@lemmy.world ⁨11⁩ ⁨months⁩ ago

    It’s true in a capitalist system for sure. Automation causes fewer people to be responsible for more profit, so fewer people see the benefit of it. Capitalists argue it will just cause prices to fall, but a) to what, if many people can’t find a stable job, and b) prices are quick to rise but slow to fall, nobody wants to take a loss on what they paid for/forecast, and businesses implementing this tech certainly aren’t expecting to have to lower prices. Less money getting you more value increases the value of money - also known as deflation, and something economists avoid as it’s quite painful.

    Automation itself can be good for humans though. I don’t think people should be stuck doing a bullshit job nobody really needs just because we don’t want to eliminate a job. Our goal as human society should be for people to have more and more choice over how they spend more time. Even if we eliminate basically all necessary work from human existence, creative works have intrinsic value to the people who create them at the very least, and often value to many other people as well - AI will never eliminate that even if AI becomes very creative itself.

    Mandatory work should be something we try to eliminate, and replaced by people generally being able to choose to do whatever they want within reason. This is not something that makes any sense in a capitalist system, so rather than attacking automation and keeping capitalism just because that creates a more equal income distribution, we should be working toward replacing capitalism with something better, and automation is a part of getting there.

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    • MaxVoltage@lemmy.world ⁨11⁩ ⁨months⁩ ago

      Slave is always cheaper

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• FireRetardant@lemmy.world ⁨11⁩ ⁨months⁩ ago

  Remember when people were conspiracy theorists for saying AI would delete a ton of people’s jobs?

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  • RainfallSonata@lemmy.world ⁨11⁩ ⁨months⁩ ago

    Remember when they promised us advances in technology would mean we would work less while enjoying a life of leisure?

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    • FireRetardant@lemmy.world ⁨11⁩ ⁨months⁩ ago

      Ted Kaczynski remembered

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    • Patches@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

      They were right. The problem is it’s a big fuckin club and you ain’t in it. Neither am I

      youtu.be/Nyvxt1svxso?si=FSnIFJsGJUSv8Xx8

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  • Railcar8095@lemm.ee ⁨11⁩ ⁨months⁩ ago

    The article states 30% of those jobs are lost. And the 70% that are working are training the models. It is very normal that they start with a lot of oversight, manual intervention and hypercare, they are likely training the models to little my little reduce the amount of people. I don’t work in this company, but in a similar one and I don’t want to think how many people lost their job because of what we did.

    AI has already replaced ton of jobs, after all it can be used as a form of automation. Media is over hyping it’s current capabilities, but this is moving forward.

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    • grue@lemmy.world ⁨11⁩ ⁨months⁩ ago

      The article states 30% of those jobs are lost.

      And good riddance, too! The fewer lives wasted doing menial fast-food jobs, the better.

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  • lolcatnip@reddthat.com ⁨11⁩ ⁨months⁩ ago

    No? Maybe I just ignored them because that’s such a dumb take. Anything that allows someone to do more work than they could before will lead to job losses, and that includes the vast majority of technological innovation.

    The main exception I can think of is domestic appliances, but even that is questionable. Few “jobs” were lost because housekeeping is mostly unpaid labor. Even then, the idea that married women should be able to afford to stay home and take care of chores is gone. I think the automation of domestic work has a lot to do with why it’s now the norm for both partners in a marriage to work outside the home.

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  • Meowoem@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

    No? Everyone has known ai will do things like this since way before anyone can remember - it’s a staple of golden era science fiction for example, referenced in cartoons like the original Jetsons, and part of every single tired doomists anti technology speel since the Victorian era.

    I guess there were and still are people who lack the ability to understand progress and seem to live continually in the delusional belief that we’re at the end of history and nothing else will ever change - there’s always people who’ll take any position that lets them avoid thinking too deeply.

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• ArtificialLink@yall.theatl.social ⁨11⁩ ⁨months⁩ ago

  I ran into an AI order taker at a checkers. It was very weird and generally a bad experience

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  • funkless_eck@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

    I can’t tell if it’s AI or just text to speech. Could be someone pressing a button.

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    • ArtificialLink@yall.theatl.social ⁨11⁩ ⁨months⁩ ago

      It was definitely more akin to one of those awful phone lines where you have to say something to progress than someone pressing buttons

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  • Mac@mander.xyz ⁨11⁩ ⁨months⁩ ago

    There is one at a nearby Rallyes. It worked fine for me.

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    • ArtificialLink@lemmy.ca ⁨11⁩ ⁨months⁩ ago

      Worked fine. Just think it was a weird and bad experience.

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• onlinepersona@programming.dev ⁨11⁩ ⁨months⁩ ago

  Image

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• autotldr@lemmings.world [bot] ⁨11⁩ ⁨months⁩ ago

  This is the best summary I could come up with:

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  A restaurant tech firm that provides AI drive-thru chatbots acknowledged that over 70% of its orders are actually assisted by off-site human workers, according to an SEC filing in November.

  The company even announced a collaboration with OpenAI in March 2023 to utilize ChatGPT to enhance its drive-thru voice assistant features for more natural and human-like interactions.

  However, in the recent SEC filing, the company said it actually largely relies on human agents — or what it calls   “humans-in-the-loop” — to assist the AI in receiving orders.

  “As we continue to improve our AI accuracy and further deploy Presto Voice across store locations, we believe that the percentage of orders that do not require any human agent intervention will reach 30% or better.”

  Restaurant chains across the US are increasingly relying on AI to take orders and eventually reduce the amount of human labor needed.

  Wendy’s is one such company that is automating its drive-thru service and training its chatbot to recognize customer lingo when taking orders and suggesting better offers.

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  The original article contains 370 words, the summary contains 172 words. Saved 54%. I’m a bot and I’m open source!

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• Conyak@lemmy.tf ⁨11⁩ ⁨months⁩ ago

  Fake it ‘till you make it!

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