Comment on Taco Bell rethinks AI drive-through after man orders 18,000 waters

• Dashi@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

  The LLM is taking the order. Interpreting what people say into that simple text description. Not everyone talks the same or describes things the same. That is i believe where the bulk of the LLM is doing the work. Then I’m sure there is some background stock management and health checks out manages as well

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  • TheBat@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

    The LLM is taking the order

    What’s wrong with an input machine with buttons or touch screen?

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    • deegeese@sopuli.xyz ⁨2⁩ ⁨weeks⁩ ago

      Takes too long to hold down the button for 18,000 waters.

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    • spankmonkey@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

      Not futuristic enough or something.

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    • Dashi@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

      They are not able to answer questions or change simply via a software update.

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    • parody@lemmings.world ⁨2⁩ ⁨weeks⁩ ago

      OT4G

      (Order Time For Grandma)

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    • Tollana1234567@lemmy.today ⁨2⁩ ⁨weeks⁩ ago

      not as hype-able to the csuites and ceos.

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    • Serinus@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

      We have apps for that, and they’re typically a pita. They certainly take longer than just talking through your order.

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      • pirat@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

        Yeah, unlike a human that understands a customer saying “one pizzaburger, that’s all”, the app doesn’t understand the situation that the order is complete, but rather just keeps on asking more obviously unwanted cringey questions like “buy two, you’ll save a few cents on the second one?” or “what will you drink with that?” or “is that a big menu?”…

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• Vanth@reddthat.com ⁨2⁩ ⁨weeks⁩ ago

  I don’t think there is an LLM in this application. Not all AI tools involve LLM.

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