I’m 28 and i can barely figure out how to order from the stupid kiosks at McDonald’s. It took my brither and I ages to figure out how to order a breakfast meal with a mocha in a road trip, and after a lot of arguing and swearing i still didnt end up with the meal i wanted. I should have just used the bathroom and used the drive through because the attendant actually understands how to use the system.
Oh yeah I hate the way it works. If you want a meal, you actually have to choose the option for a meal. You can’t just choose the individual items that make up a meal. If you do that, it doesn’t work and you have to delete them all and start again.
But it does work exactly the same way on the website. So most people are used to its crappy design by now.
You can’t just choose the individual items that make up a meal. If you do that, it ~doesn’t work and you have to delete them all and start again~ makes the franchisee an extra $2 profit!
Cha-ching!
But McDonald’s are the ones who make the interface. So there’s no reason for them to want the franchise to make more money. So I think it’s just a matter of crappy design.
Maybe for the 5% of locations which are company owned? And to satisfy franchisees, who probably already like that people who order items separately at the registers pay more (provided employees don’t help out and combine them).
Their mobile app is hands down the most advanced in the US fast food space, so they def have the tech know how.
But definitely just speculating :)
circuscritic@lemmy.ca 6 months ago
Sure, youth and/or technical experience isn’t going to magically overcome poor UI, bad software design, and shitty voice implementation.