It’s just their latest addition: Google Gaslight.
Google calls Drive data loss “fixed,” locks forum threads saying otherwise
Submitted 11 months ago by misk@sopuli.xyz to technology@lemmy.world
https://arstechnica.com/?p=1989435
Comments
Wussy@lemmy.world 11 months ago
Nobody@lemmy.world 11 months ago
Google will be happy to explain the fix after you sit through 7 hours of unskippable Youtube ads. Then 7 more.
DigitalPaperTrail@kbin.social 11 months ago
"works on my machine"
takeda@lemmy.world 11 months ago
There’s no data loss, CEO’s files are still there.
flop_leash_973@lemmy.world 11 months ago
Sundar probably does use Google Drive. He is probably all Apple in his day to day life like most executives.
the_q@lemmy.world 11 months ago
Get a NAS and start de-Googling yourself.
Sanyanov@lemmy.world 11 months ago
Don’t forget to make backups!
Akinzekeel@lemmy.world 11 months ago
It’s on my todo list I swear
danielfgom@lemmy.world 11 months ago
Doesn’t help me when I’m 200km from home and need that file or note or picture…
danque@lemmy.world 11 months ago
Actually it does. I have a nasPi running openmediavault with portforward and i can get access it anywhere in the world. Japan, usa, eu it doesn’t matter as long as there is internet.
Don’t wanna fiddle with the tech stuff. Get a Synology and make your life easier. Best thing is you can upgrade it yourself. No longer bound by 200gb or 1tb but all the way to 10tb and more! With redundancy as well. No this not an ad for Synology but damn does it work good.
the_q@lemmy.world 11 months ago
Oh really? Hmm I guess me being able to access all my files anytime, anywhere is just some kind of magic that only I know! I’m a wizard!
Kuvwert@lemm.ee 11 months ago
You can remotely access anything from anywhere with some setup
ripcord@kbin.social 11 months ago
Sure it does.
aniki@lemm.ee 11 months ago
After Christmas, I think I’m going to spec out a simple two drive 10tb RAID server running a pair of K80s so I can run my NAS and my models on one beefy machine and have all my backups automagically when I am home.
Serinus@lemmy.world 11 months ago
A raid is not a backup.
But also look at Unraid and maybe more, smaller drives.
TimeSquirrel@kbin.social 11 months ago
When will people get it into their skulls that "cloud" == "someone else's computer you don't control".
AceFuzzLord@lemm.ee 11 months ago
The same day AROS gets a 50% computer OS market share. So, probably never.
Burn_The_Right@lemmy.world 11 months ago
They. Are. Lying.
autotldr@lemmings.world [bot] 11 months ago
This is the best summary I could come up with:
Perhaps a “syncing” issue could remove files from your computer before uploading (that still doesn’t explain the claims of missing web documents, though).
If you hold shift while clicking on the Drive system tray/menu bar icon, you’ll get a special debug UI with an option to “Recover from backups.”
Google locked the issue thread on the Drive Community Forums at 170 replies before it was clear the problem was solved.
Taking away the space to diagnose the issue and communicate fixes adds to the sense that Google is more interested in PR damage control than helping users.
It also doesn’t allow people to reply to the “solution” post, so it’s hard to evaluate the fix’s efficacy since Google shut down the easiest avenues for user feedback and support.
Drive isn’t just a consumer product, it’s also aimed a businesses looking for terabytes of file storage, with paid tiers that can be priced into the stratosphere.
The original article contains 737 words, the summary contains 155 words. Saved 79%. I’m a bot and I’m open source!
TrickDacy@lemmy.world 11 months ago
[deleted]Pardal@lemmy.world 11 months ago
The 170 replies were made before the thread was closed. The count just stays the same after being locked.
yesdogishere@kbin.social 11 months ago
google is a uselesss piece of shit company. never met a decent google employee or director. chuck them all into hell for eternity.
cybersandwich@lemmy.world 11 months ago
A couple things:
You are responsible for making sure your data is backed up. If you only had it on Google drive, you fucked up. Their durability 99.99999 or whatever is fantastic, but you should always do your own due diligence and back up your files. Again, if your only copy of data is on one medium, even if it’s Drive-- you’ve messed up.
I know thats semi- victim blaming(or straight up victim blaming) and that doesn’t excuse Google for screwing up. But shit happens. If you had this somewhere else, this is just a minor annoyance. Restore and move on.
That said, Google has always sucked at customer service. That’s probably because, with Google, you are often the product, so they don’t really have a good culture of taking care of customer issues. They seemed to have bungled the comms on this.
But people being people, even if this is fixed there are always going to be people that swear it’s not. Because they are either crazy, vengeful, or because they truly Believe a file should be there (even if they are simply misremembering/wrong). At some point a company has to move towards and nip the complaints in the bud because there is always a subset of people that will continue to bitch about it forever.
deweydecibel@lemmy.world 11 months ago
Google sets the default on things like the Drive for Desktop app to “streaming”. It literally removes the original version of the file from your computer and puts it solely in the cloud. This is an advertised feature.
Google tells the customers not to worry. It is not the customer’s fault for not knowing better when the companies that sell this shit tell them, routinely, “Just put it in the cloud, my man. We got this, s’all good bro.”
Consumers should be better educated and more aware, it’s true. It’s not news that there’s a lack of widespread tech literacy and awareness of best practices among average people.
But that’s in part because companies don’t tell them the truth.
jwt@programming.dev 11 months ago
might_steal_your_cat@lemm.ee 11 months ago
It’s fixed because we said so!
Pons_Aelius@kbin.social 11 months ago
Once again: The cloud is just someone else's computer. If they fuck up, your data is just as gone as it would be if you lost a hard drive.
NateNate60@lemmy.world 11 months ago
There is no data loss on Google Drive, and there is no war in Ba Sing Se.
WhatAmLemmy@lemmy.world 11 months ago
This is why you do 3-2-1 backups. If you’ve ever worked for any company, you should know that eventually budgets will get cut, and the service will degrade until something breaks. It doesn’t matter whether you’re dealing with some family run small business, or the world’s largest and most advanced tech company. No system deserves absolute trust, especially long term. I personally rotate 2 local, and 1 or 2 separate cloud providers, depending on how important the data is. Everything not shared is encrypted locally.