Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall
Submitted 10 months ago by themachinestops@lemmy.dbzer0.com to technology@lemmy.world
Comments
maki@lemm.ee 10 months ago
demunted@lemmy.ml 10 months ago
C’mon AI, do the needful!
kokesh@lemmy.world 10 months ago
Klarna is the worst. We ordered a canoe last year, it wasn’t delivered by the company in time, we cancelled the order. It got acknowledged by the seller, order got cancelled. Klarna kept bugging us for payment, telling us to talk to the seller. So we did, but he said we need to go to Klarna. So we did. This ping pong went for some time, eventually Klarna admited we don’t need to pay. And now we have problems getting anything on the invoice, as we paid later. Fuck Klarna.
Jimmycakes@lemmy.world 10 months ago
Your mistake was not hiring an Ai to cancel it for you.
sugar_in_your_tea@sh.itjust.works 10 months ago
I wonder if that would actually work, keep calling with the AI until one of you gives up.
EtherWhack@lemmy.world 10 months ago
Their system screwed up an auto-payment which they eventually fixed. They however left the delinquency mark on my account (they only corrected the notice sent to the credit bureaus), so any purchases had to be paid within 30 days.
Couldn’t and close out and delete my account fast enough.
kepix@lemmy.world 10 months ago
phoenixz@lemmy.ca 10 months ago
Black hole sun, won’t you come…
kazerniel@lemmy.world 10 months ago
nightmare fuel
AnUnusualRelic@lemmy.world 10 months ago
That’s because they forgot to also replace the CEO. Beginner’s mistake.
TomMasz@lemmy.world 10 months ago
They’ll have jobs right up to the introduction of the next gen AI.
Kyrgizion@lemmy.world 10 months ago
That might be a while. AI cannibalizing itself is a real problem right now and it’s only going to get worse.
kokesh@lemmy.world 10 months ago
Let’s hope the current ai chokes on the crap it produces and eats afterwards.
jeena@piefed.jeena.net 10 months ago
They want humans back but only in a gig economy as far as I remember.
ddash@lemmy.dbzer0.com 10 months ago
Yep, the article mentions they are going for an Uber-like model but with service agents. Hmmm, I wonder how well that is going to work for them…
Alexstarfire@lemmy.world 10 months ago
Hahahaha… No.
themachinestops@lemmy.dbzer0.com 10 months ago
tarknassus@lemmy.world 10 months ago
We’re aimed at achieving a new level of employee empowerment, enhancing both our team’s performance and the customer experience.
To use an ancient acronym:
ROFLMAO
darkstar@sh.itjust.works 9 months ago
These are the 700 Actually Indians