Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall

Comments

• jeena@piefed.jeena.net ⁨2⁩ ⁨weeks⁩ ago

  They want humans back but only in a gig economy as far as I remember.

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  • ddash@lemmy.dbzer0.com ⁨2⁩ ⁨weeks⁩ ago

    Yep, the article mentions they are going for an Uber-like model but with service agents. Hmmm, I wonder how well that is going to work for them…

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• Brainsploosh@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

  Yes, let’s go back to the company who’d sack me and loads of my colleagues on the whim that an untested notion of a tool might work.

  I’m sure they’ll value me this time

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• AnUnusualRelic@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

  That’s because they forgot to also replace the CEO. Beginner’s mistake.

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• kokesh@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

  Klarna is the worst. We ordered a canoe last year, it wasn’t delivered by the company in time, we cancelled the order. It got acknowledged by the seller, order got cancelled. Klarna kept bugging us for payment, telling us to talk to the seller. So we did, but he said we need to go to Klarna. So we did. This ping pong went for some time, eventually Klarna admited we don’t need to pay. And now we have problems getting anything on the invoice, as we paid later. Fuck Klarna.

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  • Jimmycakes@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

    Your mistake was not hiring an Ai to cancel it for you.

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    • sugar_in_your_tea@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago

      I wonder if that would actually work, keep calling with the AI until one of you gives up.

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  • EtherWhack@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

    Their system screwed up an auto-payment which they eventually fixed. They however left the delinquency mark on my account (they only corrected the notice sent to the credit bureaus), so any purchases had to be paid within 30 days.

    Couldn’t and close out and delete my account fast enough.

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• TomMasz@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

  They’ll have jobs right up to the introduction of the next gen AI.

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  • Kyrgizion@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

    That might be a while. AI cannibalizing itself is a real problem right now and it’s only going to get worse.

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    • LordOfLocksley@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

      By ingesting it’s own slop?

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    • kokesh@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

      Let’s hope the current ai chokes on the crap it produces and eats afterwards.

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• kepix@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

  Image

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  • kazerniel@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

    nightmare fuel

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  • phoenixz@lemmy.ca ⁨2⁩ ⁨weeks⁩ ago

    Black hole sun, won’t you come…

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  • RobotZap10000@feddit.nl ⁨2⁩ ⁨weeks⁩ ago

    A GIF of the melting face scene from “The Thing”.

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• themachinestops@lemmy.dbzer0.com ⁨2⁩ ⁨weeks⁩ ago

  openai.com/index/klarna/

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  • tarknassus@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

    We’re aimed at achieving a new level of employee empowerment, enhancing both our team’s performance and the customer experience.

    To use an ancient acronym:

    ROFLMAO

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• Alexstarfire@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

  Hahahaha… No.

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• demunted@lemmy.ml ⁨2⁩ ⁨weeks⁩ ago

  C’mon AI, do the needful!

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• darkstar@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago

  These are the 700 Actually Indians

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• maki@lemm.ee ⁨2⁩ ⁨weeks⁩ ago

  media2.giphy.com/media/…/giphy.gif?cid=9b38fe91ol…

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