Firmware update, means the printers keep working with third party ink (HP loses). Bricking them, means you must buy another printer (HP has a 50:50 chance to win).
Comment on HP forced to ditch popular printer range following user backlash
empireOfLove2@lemmy.dbzer0.com 2 months ago
So rather than just push a super simple firmware update that disables the always online need, they’d rather just stop selling it, and probably brick these printers in a year or so when they discontinue the service.
01189998819991197253@infosec.pub 2 months ago
Bruhh@lemmy.world 2 months ago
I don’t think that’s how probability works.
thesporkeffect@lemmy.world 2 months ago
It is how it works if you are told to make a PowerPoint for senior leadership on how to squeeze the most possible short term money out of this situation
01189998819991197253@infosec.pub 2 months ago
Yup. And 100% risk of loss is worse than even 99% risk of loss to a boardroom.
sramder@lemmy.world 2 months ago
What else ya’ got under that rock? Cuz’ these things brick themselves if you miss a monthly payment on your ink subscription.
cowfodder@lemmy.world 2 months ago
Yes, the laser printer bricks itself if you miss a payment on your ink subscription…
dreikelvin@lemmy.world 2 months ago
Time to unlock my printer with an opensource firmware
SkyezOpen@lemmy.world 2 months ago
Has hp ever done anything to suggest they give a shit about users beyond milking them for all they’re worth?
Dremor@lemmy.world 2 months ago
They did provide good first party Linux support where other printer required the use of hacky reverse engineered drivers. Other than that…
Buffalox@lemmy.world 2 months ago
support.brother.com/g/b/faqend.aspx?c=us&lang=en&…
Both Brother and Samsung drivers are fine IMO, haven’t had any problems for 10 years at least with printer drivers on Linux.
qjkxbmwvz@startrek.website 2 months ago
Maybe a dumb take, but I think milking customers for all they’re worth is much better option than what HP is seemingly doing — which is milking them for all they’re worth this quarter.
Like, there are companies with a cult like following (Valve comes to mind) and while they could probably increase profit for a quarter or two, they seem to be playing the long game fairly well. Which is ultimately better for everyone — they get more money over your lifetime, and you get a product that you’re happy with.
SkyezOpen@lemmy.world 2 months ago
Oh absolutely, I’m happy to shovel money at valve. I’ve contacted support quite a few times about index controllers (the joystick switch is trash and drifts after a lot of use) and they’ve always responded within hours and even RMAd one controller way of it warranty. Meta support responded almost instantly, but every single person was useless. After talking to 6 across 3 days, it was finally escalated. They took forever to contact me, I replied within 12 minutes, then the follow up was over 24 hours later. Every single time it took a day for their “specialist team” to respond. It took over a month to actually get them to accept the fact that they never boxed up the quest I ordered, and they still blamed the shipping company even though I received both packages and the quest was not in either, nor was either box even big enough to fit a fucking quest.
Fuck meta and fuck zuck.
grue@lemmy.world 2 months ago
en.wikipedia.org/wiki/HP_LaserJet_4
cmnybo@discuss.tchncs.de 2 months ago
HP was a good company back when they primarily made test equipment. They made very good equipment that was built to last. They had very detailed documentation and service manuals so you could repair everything yourself.
SkyezOpen@lemmy.world 2 months ago
I set the bar too low. A lot of companies used to be fantastic, but apparently that doesn’t rake in the cash as fast as being giant pieces of shit.