Comment on VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

Glitch@lemmy.dbzer0.com ⁨4⁩ ⁨weeks⁩ ago

• Lexam@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

  They don’t care about the long run.

  source

  • dantheclamman@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

    Yep, just gut one business after another for the quarterly returns. Same logic as the thieves stripping copper from street lights, just at a bigger scale

    source

    • futatorius@lemm.ee ⁨4⁩ ⁨weeks⁩ ago

      When they bought a firm I worked at, their goal was to asset-strip the pension fund. Luckily they lost a big court case over that and were forced to repay their ill-gotten gains, though we were still worse off than we would have been because of the legal fees.

      source
• ProgrammingSocks@pawb.social ⁨4⁩ ⁨weeks⁩ ago

  People with money will always find a way to run away from consequences.

  source
• MonkderVierte@lemmy.ml ⁨4⁩ ⁨weeks⁩ ago

  Sure. But in the meantime, calls will get worse.

  source

  • Fredselfish@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

    Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.

    source

    • Lost_My_Mind@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

      No no. Don’t just hang up. Tell us who it was so we can ALL avoid buying their products.

      source

      • Fredselfish@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

        Sears appliance repair.

        source

        • -> View More Comments
  • taladar@sh.itjust.works ⁨4⁩ ⁨weeks⁩ ago

    True innovation in the area of making existence even more miserable, as if using phones for support wasn’t bad enough on its own already.

    source
  • futatorius@lemm.ee ⁨4⁩ ⁨weeks⁩ ago

    That deters people from using call centers, which saves the firm money.

    source
• SocialMediaRefugee@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

  Odds are there will be no other options left for us and we’ll have to use them whether we like it or not.

  source
• acosmichippo@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

  call centers got worse after outsourcing them overseas and we still have them.

  source

  • futatorius@lemm.ee ⁨4⁩ ⁨weeks⁩ ago

    “I experienced imperfect health, had herpes. So don’t complain about your cancer.”

    source

    • acosmichippo@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

      uh, you completely missed the point. the point is we could very well be stuck with this shit because it’ll save businesses money. they don’t care if it’s worse.

      source