Comment on VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

Glitch@lemmy.dbzer0.com ⁨2⁩ ⁨months⁩ ago

• Lexam@lemmy.world ⁨2⁩ ⁨months⁩ ago

  They don’t care about the long run.

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  • dantheclamman@lemmy.world ⁨2⁩ ⁨months⁩ ago

    Yep, just gut one business after another for the quarterly returns. Same logic as the thieves stripping copper from street lights, just at a bigger scale

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    • futatorius@lemm.ee ⁨2⁩ ⁨months⁩ ago

      When they bought a firm I worked at, their goal was to asset-strip the pension fund. Luckily they lost a big court case over that and were forced to repay their ill-gotten gains, though we were still worse off than we would have been because of the legal fees.

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• ProgrammingSocks@pawb.social ⁨2⁩ ⁨months⁩ ago

  People with money will always find a way to run away from consequences.

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• MonkderVierte@lemmy.ml ⁨2⁩ ⁨months⁩ ago

  Sure. But in the meantime, calls will get worse.

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  • Fredselfish@lemmy.world ⁨2⁩ ⁨months⁩ ago

    Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.

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    • Lost_My_Mind@lemmy.world ⁨2⁩ ⁨months⁩ ago

      No no. Don’t just hang up. Tell us who it was so we can ALL avoid buying their products.

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      • Fredselfish@lemmy.world ⁨2⁩ ⁨months⁩ ago

        Sears appliance repair.

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  • taladar@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

    True innovation in the area of making existence even more miserable, as if using phones for support wasn’t bad enough on its own already.

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  • futatorius@lemm.ee ⁨2⁩ ⁨months⁩ ago

    That deters people from using call centers, which saves the firm money.

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• SocialMediaRefugee@lemmy.world ⁨2⁩ ⁨months⁩ ago

  Odds are there will be no other options left for us and we’ll have to use them whether we like it or not.

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• acosmichippo@lemmy.world ⁨2⁩ ⁨months⁩ ago

  call centers got worse after outsourcing them overseas and we still have them.

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  • futatorius@lemm.ee ⁨2⁩ ⁨months⁩ ago

    “I experienced imperfect health, had herpes. So don’t complain about your cancer.”

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    • acosmichippo@lemmy.world ⁨2⁩ ⁨months⁩ ago

      uh, you completely missed the point. the point is we could very well be stuck with this shit because it’ll save businesses money. they don’t care if it’s worse.

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