“They’re waiting for the other shoe to drop,” MacMillan explained. “Regularly starting with a compliment to ease into a critique quickly teaches people to be on high alert. They end up ignoring the positive and resenting the negative.”
This sounds like too many people only offer compliments immediately before a complaint. Further down, the article lists alternate strategies, but never gets to the idea of giving intermittent positive reinforcement.
porksnort@slrpnk.net 7 months ago
Jfc, it never was effective. Anyone who has ever taken this formula seriously is an emotional moron.