I’m 28 and i can barely figure out how to order from the stupid kiosks at McDonald’s. It took my brither and I ages to figure out how to order a breakfast meal with a mocha in a road trip, and after a lot of arguing and swearing i still didnt end up with the meal i wanted. I should have just used the bathroom and used the drive through because the attendant actually understands how to use the system.
You realize that Millennials are over 30, and spent their entire lives speed running through the most significant changes, year over year, of the digital age?
Uncle_Bagel@midwest.social 6 months ago
circuscritic@lemmy.ca 6 months ago
Sure, youth and/or technical experience isn’t going to magically overcome poor UI, bad software design, and shitty voice implementation.
echodot@feddit.uk 6 months ago
Oh yeah I hate the way it works. If you want a meal, you actually have to choose the option for a meal. You can’t just choose the individual items that make up a meal. If you do that, it doesn’t work and you have to delete them all and start again.
But it does work exactly the same way on the website. So most people are used to its crappy design by now.
brbposting@sh.itjust.works 6 months ago
You can’t just choose the individual items that make up a meal. If you do that, it ~doesn’t work and you have to delete them all and start again~ makes the franchisee an extra $2 profit!
Cha-ching!
echodot@feddit.uk 6 months ago
But McDonald’s are the ones who make the interface. So there’s no reason for them to want the franchise to make more money. So I think it’s just a matter of crappy design.
TheGreenGolem@lemm.ee 6 months ago
Millenials are actually somewhat the exception because we actually needed to use computers. Generally speaking it got worse because every fucking thing is abstracted away from consumers.
www.coding2learn.org/…/kids-cant-use-computers/
circuscritic@lemmy.ca 6 months ago
Yes, I’m aware of those trends, but I don’t think it’s as relevant in the context of “smart” or “AI” system user interactions. Younger generations have grown up with the touchscreen/voice interface - which is the primary driver of the specific problems you’re alluding to.
So in this context, I think Gen Z, Gen Y, and Millennials are at equal footing when they each individually make the rational decision to either smash their head, or a baseball bat, into an AI run McDonald’s Drive-Thru.
vaultdweller013@sh.itjust.works 6 months ago
Im 24 and AI cant recognize my fucking accent, and I dont like suppressing it. I want to go full ooga booga caveman and chuck a spear through them.