Comment on Have you encountered this?
kinther@lemmy.world 7 months ago
I went to a restaurant recently with my wife for our anniversary. Had great reviews on Google Maps above 4.5 stars. Yes I know this should not be the only indicator of a good experience, but the food sounded good and it was in a neighborhood we don’t often go to. Something new.
When we got the bill, the server came to us and skipped past the food prices to the tip screen immediately. That should have been my red flag to stop and ask why she did that, but I didn’t. I tipped 20%, then later found out that they already included that in the bill. So I tipped 20% on top of the total that already included 20%. Needless to say I won’t be going back.
I call and complain for crap like this all the time now. I make sure to let them know I bitch to all my friends and coworkers about it too.
My latest crusade is restaurants that put 4% service fees to help pay for people’s health insurance. Just raise the price on the individual items on the menu. Making me math out what you are actually charging like that is bullshit.
I would have gone back and not left until I had both 20%s in my hand. Call the police? Please do!
Do a review on Google maps, and TripAdvisor, if you are in a touristy city. Warn the world, and put the ownership on notice.
Also consider complaining to the secretary of state perhaps? Idk, it’s not city tax revenue so not likely, but it’s still fraud. But I would definitely consider a chargeback. This is just like in the old days when managers or severs would scribble in a different tip and total on the merchant copy.
This seems like it is probably more of a server issue, and not a restaurant issue. The server has learned how to increase their tips, I doubt that’s company policy. This is Management’s problem to solve, not the government’s.
This is bad logic. Every industry has a thousand things they solve by regulation to establish a sane baseline that you experience every day mistaking this hard won normalcy for a self occurring default.
The behavior that is described is actually fraud and if you consider across just this one employees year it probably is thousands of dollars in fraud. It would be normal to report such to the city government which reports such to the business which in turn fires the server and trains the rest not to defraud customers.
Oh we did
Mickey7@lemmy.world 7 months ago
Smart businesses know that the key is “customer retention” and they don’t screw you. Dumb businesses operate on “one and done”. “We’ll screw them and they probably will never come back”
kinther@lemmy.world 7 months ago
It wasn’t the business that did this. It was the server looking for a one time bonus.