They're trying to use AI to take over the overseas jobs that took over our jobs.
I feel no sympathy for either the company, the AI, or the overseas people.
It does make me smirk a little though.
Comment on Half of companies planning to replace customer service with AI are reversing course
spankmonkey@lemmy.world 2 days ago
AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad it AI is right now.
TachyonTele@piefed.social 2 days ago
explodicle@sh.itjust.works 1 day ago
Why not the overseas people?
DireTech@sh.itjust.works 2 days ago
Nah, AI chatbots are at least useful for the basic repetitive things. Your modem isn’t online, is it plugged in? Want me to refresh it in the system? Comcast adding that saved me half an hour a month on the phone.
I fully believe they’re at least as good as level 1 support because those guys are checking to see if you’re the type to sniff stickers on the bottom of the pool.
Kaboom@reddthat.com 2 days ago
That can be accomplished with basic if-else decision tree. You don’t need the massive resource sink that is AI
pinball_wizard@lemmy.zip 1 day ago
Plus the halucination risk.
BassTurd@lemmy.world 1 day ago
Whenever I call in to a service because it’s not working, when I get stuck talking to a computer, I’m fucking furious. Every single AI implementation I’ve worked with has been absolute trash. I spam click zero and yell “operator” when it says it didn’t hear me or asks for my problem, and I’ve 100% of the time made it through to a person. People also suck, but they at least understand what I’m saying and aren’t as patronizing.
hansolo@lemmy.today 2 days ago
It is, but it’s a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
PattyMcB@lemmy.world 2 days ago
Always bet on the technology that porn buys into (not financial advice, but it damn sure works)
kescusay@lemmy.world 1 day ago
Oh my God… The best/worst thing about the idea of AI porn is how AI tends to forget anything that isn’t still on the screen. So now I’m imagining the camera zooming in on someone’s jibblies, then zooming out and now it’s someone else’s jibblies, and the background is completely different.
JuxtaposedJaguar@lemmy.ml 1 day ago
It’s a solvable problem with larger context buffers, but the resource requirements grow exponentially.
spankmonkey@lemmy.world 2 days ago
Are porn sites replacing staff with AI though?
No idea honestly.
JuxtaposedJaguar@lemmy.ml 1 day ago
AI-based romantic companions, sexting, and phone-sex are going to be huge if they aren’t already. It’s going to be like “Her”, because we live in a Black Mirror episode.