Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.
Comment on Brother denies using firmware updates to brick printers with third-party ink
Blue_Morpho@lemmy.world 4 days agoWhich is weird because one of Rossman’s sources claimed that they were on the phone with Brother, asked how to do manual registration, and were told it couldn’t be done unless a genuine Brother toner cartridge was installed.
LastYearsIrritant@sopuli.xyz 3 days ago
ayyy@sh.itjust.works 3 days ago
Only if the customer service is unempowered garbage.
FelixCress@lemmy.world 3 days ago
Welcome to the real world.
bane_killgrind@slrpnk.net 4 days ago
Maybe support agent was being lazy, or ignorant.
The portal the agents use should be able to bring up internal info via keywords like “colour registration”
BradleyUffner@lemmy.world 3 days ago
Rossman’s “source” was a 3 year old unconfirmed Reddit post.
catloaf@lemm.ee 4 days ago
That person was just plain wrong. The same source showed the manual registration sheets under their reddit post.