Submitted 1 month ago by kalkulat@lemmy.world to youshouldknow@lemmy.world
"Michael Straight, a former jockey paralyzed from the waist down, was left unable to walk for two months after the company behind his $100,000 exoskeleton refused to fix a battery issue. "
“I called [the company] thinking it was no big deal, yet I was told they stopped working on any machine that was 5 years or older,”
Another reason right to repair is needed
“Sorry, we can’t work on your machine unless your story goes viral. Just policy, you understand.”
And yet there are people willing to get brain implants or other ‘utility’ bio-augmentations and dont see an unsupported/EOL product becoming part of their body indefinitely.
There was a story about that sometime ago. Tech startup that made prototypes, someone used them with great success, but the company failed and now they need to take it out.
B312@lemmy.world 1 month ago
Why the fuck are they treating body part replacements like it’s a phone or another device
BrazenSigilos@ttrpg.network 1 month ago
Because to them, it is no different. They aren’t making money off what they have deemed ‘out of production’ equipment, so the search for endless profits means they need a ‘new’ machine to be bought at a frequent pace.
It’s about profits, not people. Bottom line rather then bottomless life.
skullgiver@popplesburger.hilciferous.nl 1 month ago
Because there is little difference when it comes to passively degrading components like batteries. You can’t produce a battery and leave it in storage for a decade, the battery will degrade on its own. The only way to keep reserve batteries is to keep producing them, and maintain a production line for all that time. That’s prohibitively expensive for small markets like these.
A relatively simple solution is to stick with batteries that have a standard shape and size, but it’s not like you can just stuff a button cell in there, you need more power to operate the controller chip.
It’s pretty shitty that the company didn’t produce a backup controller box that works without having to stick to the wearable watch form factor that just takes a bunch of rechargeable AA batteries, but you can’t expect what is essentially a smart watch to still have accessible replacement batteries in twenty years.
This isn’t exclusive to medical devices, either. Computers running DOS or Windows 95 are still operating millions of dollars of machinery and are slowly failing and collapsing over time. The amount of affordable replacements (even at an industrial level) is slowly starting to dwindle. Nobody is producing floppy drives anymore, nor new floppies for that matter, so if that industrial controller you bought in the early 2000s dies you have to hire a computer greybeard to fix your hardware or replace the entire system.
In my opinion, it should be put into law that once a company stops supporting their bespoke hardware, the copyright and patents protecting them should expire immediately, so that once a company drops support anyone else can pick up where they left off.
However, anything with a computer in it has a limited lifespan, and that lifespan is significantly shorter than that of a human being. Even with the code and blueprints publicly available, someone still needs to find the compatible hardware, alter the designs to operate on modern commodity hardware, or pay a factory to ramp up a production line if they have the million(s) to do so.
HurlingDurling@lemmy.world 1 month ago
Honestly, the law should be that the batteries need to be designed to be replaced by off the shelf options. Basically, add instructions on how to relatively easily to replace the battery cells with the same ones found inside laptop batteries that can be ordered off Amazon or similar places.
LordGimp@lemm.ee 1 month ago
I remember learning about this back when I took a smog certification class back in community College. Learned the only computer approved to run the modern smog diagnostic stuff is from 1986 and it’s made by like one company to this day.
Add onto that all the dinosaur lathes and welding machines I’ve seen over my career and I wouldn’t be surprised seeing a commodore running the dmv database for the entire state at this point.
burgersc12@mander.xyz 1 month ago
Why not use off the shelf 18650 or 21700 like some electric cars, then you just need to bundle the 18650 in a way that they can be desoldered or whatever