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Comment on DoorDash now warns you that your food might get cold if you don’t tip
sugarfree@lemmy.world 11 months agoDelivery drivers are independent contractors and DoorDash facilitates the meeting of drivers and customers. The fees go towards DoorDash and the driver, and the customer can add an additional payment to the driver to make their order more enticing to accept. There’s no “refusing to pay wages” in this situation. If you want to go with the ultra low cost option, it will not be attractive to drivers so you may wait longer.
mihnt@lemmy.world 11 months ago
enki@lemm.ee 11 months ago
Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.
BombOmOm@lemmy.world 11 months ago
Charge it back. If you didn’t get service, no reason they should get money.
mihnt@lemmy.world 11 months ago
[deleted]enki@lemm.ee 10 months ago
I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.
rambaroo@lemmy.world 11 months ago
Weird, I’ve gotten refunded by them easily in the past.
rambaroo@lemmy.world 11 months ago
Yeah this is why I only use GrubHub now. I still tip well cause I appreciate people who bring me food and I can afford it.
PrincessLeiasCat@sh.itjust.works 11 months ago
Huh, good to know, thanks. I don’t use those services often now that Covid is going away, but if I need to again it’s good to know that one isn’t as quite as shitty.
matter@lemmy.world 11 months ago
Geez, I hope they’re paying you to suck their dick this hard
r00ty@kbin.life 11 months ago
Huh, who knew they had their legal reps on the fediverse.
gregorum@lemm.ee 11 months ago
You can twist the words all you like, but DoorDash is still an employer, and they still pay like shit.
sugarfree@lemmy.world 11 months ago
DoorDash is an “employer” as in they have employees, but the drivers are independent contractors. Employees at DoorDash are support staff, coders, etc. DoorDash pay is clearly good enough to attract many independent contractors to deliver for them, and because they are contractors they have all the options.
Fogle@lemmy.ca 11 months ago
Them being contractors is legal bullshit. Many of the apps forbid you from running other apps at the same time, they assign orders to you, it’s not an open list, and if you deny too many orders most of the apps will stop assigning you orders. They’re de facto employees that the companies lie about to not pay taxes and benefits
sugarfree@lemmy.world 11 months ago
What makes it “legal bullshit”? They are legally independent contractors, and that’s not something that we’re just taking their word for. There are legal tests to determine whether or not someone is an employee or an independent contractor, and there have been lawsuits about this topic as well.
Many? I’ve not heard of this, can you name them? As far as I understand it’s quite common for drivers to multi-app.
Orders are offered to drivers who then choose whether or not to accept them.
That’s your opinion. As of right now it’s not backed up by anything substantial, and it’s not looking likely to change. You don’t need to accuse companies of serious fraud just because you don’t like them.
GeneralVincent@lemmy.world 11 months ago