That guy was roasted on Twitter for that comment, and rightfully so. Most bug reports came from Linux users because Linux users actually know how to file them. Windows users are learned helplessness little rats, they see software as black boxes and developers as evil wizards who don’t talk to anyone. Complaining about software to them is speaking to the Eldrich gods and risks burning their retinas and throwing them into madness by their answer.

Linux user knows that software is just something people do, and if you ask nicely and comcompetently, then a human being will try their best to assist you. Above all, Foss users are drilled that if something doesn’t work, report it so it might get fixed in the future. It’s part of the collaborative effort into software openness, bug reports are free QA. Unlike proprietary culture that sees bug reports as customer support requests.

It was a most poignant situation because, as reported by another developer who blogged about Linux support positively, all of the bug reports filed by Linux gamers are about bugs that affect everyone playing the game and not Linux specific support requests. Since Linux users know how to file bug reports and have done so before, they are usually of higher quality than Windows users bug reports who don’t know how to extract information out of their system or might not even have the tools to do so.