Yup
Comment on Disney+ cancellation page crashes as customers rush to quit after Kimmel suspension
otter@lemmy.ca 22 hours ago
crashes
Maybe, but could it also be an intentional dark pattern to make it difficult to cancel?
cyrano@lemmy.dbzer0.com 22 hours ago
nalinna@lemmy.world 14 hours ago
They use AWS and specifically design their software to be able to dynamically scale, ever since Wandavision crashed their playback.
Is it possible that they never entertained having to make their cancellation page scalable? Sure. Is it more likely that they intentionally haven’t made it scalable? Yes.
Wynnstan@lemmy.world 4 hours ago
It’s amazing to think that people were fooled into thinking a greedy litagatious mega global corporate conglomerate like Disney was actually progressive in the first place instead of just following market trends for maximum shareholder profit.
Lembot_0004@discuss.online 22 hours ago
Maybe. But more probably it was just fast written and untested.
kami@lemmy.dbzer0.com 20 hours ago
Sure. It’s a design flaw. Yep. Nothing to see here.
MajinBlayze@lemmy.world 15 hours ago
Could also be a decision to limit how much the service scales as more people use it. It’s not like they are incentivised to throw a bunch of hardware at the problem when the problem in question is “people are unable to leave the platform”
tyler@programming.dev 20 hours ago
Unlikely. I was trying to contact support and that was completely broken also. Unlikely if they were just trying to make cancellation harder. Likely if they were overloaded.
CannonFodder@lemmy.world 15 hours ago
But overloaded by design?
Confused_Emus@lemmy.dbzer0.com 14 hours ago
There’s a huge public rush to cancel their services. It’s probably just overloaded by reality.
acosmichippo@lemmy.world 11 hours ago
even if that is the case it’s a good sign imo. it means people were causing an impact big enough for them to notice and take action.
echodot@feddit.uk 19 hours ago
Anytime I want to cancel something and the company makes it difficult I just cancel the credit card side of it. Sod them. That’s what they get if they want to play silly buggers.