The curse of knowledge; makes you lose the perspective of the average man in the field of your expertise.
Comment on Lemmy is a tech literate echo chamber
RedIce25@lemmy.world 1 day ago
Something that amazes me that I often see is tech literate people wastly over estimating the tech literacy of an average person. Any amount of tech support would tell you that most people barley know the basics and doesn’t care for anything else.
kopasz7@sh.itjust.works 1 day ago
naught101@lemmy.world 1 day ago
How bad this is in practice is something you can choose to mitigate simply by regularly talking to normal people.
Source: I’m a climate scientist, I do this all the time (and only rarely get looks of complete confusion)
Doc_Crankenstein@slrpnk.net 1 day ago
As someone in wildlife conservation, this doesn’t work for everyone. For me, it just makes me hate talking to people. They will be confidently wrong and nothing you say will convince them otherwise. Doesn’t help that I live in one of the worst educated states in the union.
Also, the 'tism puts me at a disadvantage out the gate. So I might be biased.
naught101@lemmy.world 1 day ago
I don’t necessarily mean trying to convince people of something, I more mean conversing with interested, but less educated people. Convincing people is a whole separate skill set to just explaining your technical knowledge in plain language (which is the part that’s beneficial here).
TranquilTurbulence@lemmy.zip 1 day ago
Climate is something people already understand to some extent. If you start talking about different climate models and their assumptions, you should get those confused looks straight away.
naught101@lemmy.world 21 hours ago
I don’t though, because I actually know how to talk to normal humans. It’s not that hard. You start high-level, and then gauge their curiosity (via questions and body language), and then go a bit deeper, and if they start getting confused, then you back up a bit, and you just stay at their level, not at whatever insane depth your own brain might be at at the time. You use metaphors to link what’s happening in your work to things they have experienced in their life to build understanding at their level. Simplify and abstract, without dumbing it down.
My brain is fully stuck in philosophy of science mode at the moment, and thinking about how to integrate climate science with financial risk models (and how that doesn’t make sense in some ways). I have talked with people from across the spectrum, from people working in climate science or finance for decades, to people with a high-school education. The conversations are nearly always interesting (for both of us), and usually decently long. It’s really not that hard, if you just make an effort to meet people where they are.
BassTurd@lemmy.world 1 day ago
Once you work at a place doing lvl 1 tech support, like say a Geek Squad, the perspective smacks you in the face everyday until you’re broken.
naught101@lemmy.world 1 day ago
No, farmers know barley, average people bearly know
Eczpurt@lemmy.world 1 day ago
No, Baloo, Paddington, and Winnie the Pooh know bearly. Average people barely know.
naught101@lemmy.world 1 day ago
whelp, I guess that’s the end of that joke thread
Tai@mander.xyz 1 day ago
No, biologists know bearly, average people, bairly know
Rawrosaurus@lemmy.dbzer0.com 1 day ago
I know people who claim to be tech literate but then keep sending me actual photos of their screen whenever they want to share anything. :|
BassTurd@lemmy.world 1 day ago
Admittedly, I do almost all of my messaging from my phone, and 100% of Lemmy. Most of the time if I have something on my computer to share, it’s easiest to just take a picture. If fidelity matters, I can take a screen grab and share it to my phone via KDE connect. It’s not a matter of knowing how, it’s the effort required for a slightly clearer image.
cryptTurtle@piefed.social 1 day ago
When something goes wrong the average response is some amount of confusion and anger with rapid clicking
Ilovethebomb@sh.itjust.works 1 day ago
There’s a huge number of people here who would learn a lot from giving tech support to someone like my mum.
AmbitiousProcess@piefed.social 1 day ago
Relevant xkcd:
xkcd
misteloct@lemmy.dbzer0.com 1 day ago
It’s easy to forget the average person probably only knows terminal commands for Debian. And Fedora, of course.
lagoon8622@sh.itjust.works 1 day ago
They may not know all the commands, so we’ll just tell them
man man
and they’ll be able to bootstrap from theremisteloct@lemmy.dbzer0.com 21 hours ago
Of course.
ElectricWaterfall@lemmy.zip 1 day ago
Whenever this topic comes up particularly with tech literacy, this article never ceases to amaze me: www.nngroup.com/articles/computer-skill-levels/