Comment on Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year

noodlesreborn@lemmy.world ⁨4⁩ ⁨days⁩ ago

• MeekerThanBeaker@lemmy.world ⁨4⁩ ⁨days⁩ ago

  It says for non-emergency calls.

  It might actually help with real emergency calls getting through faster.

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  • jj4211@lemmy.world ⁨3⁩ ⁨days⁩ ago

    One thing left unclear is how the determination is made about emergency versus non emergency.

    If it’s a separate number, ok, seems clear cut enough.

    If it’s human always answers and if it’s some bullshit they just click a button to punt to AI instead of just hanging up, ok.

    If they are saying the AI answers and does the triage and hands off immediately to a human when “emergency detected”, then I could see how that promise could fail.

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    • jsomae@lemmy.ml ⁨3⁩ ⁨days⁩ ago

      The important thing is that they can tune this to attempt to hold false negatives constant while decreasing false positive rate.

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  • michaelmrose@lemmy.world ⁨3⁩ ⁨days⁩ ago

    If someone calls 911 how on earth do you know its a non-emergency before speaking with someone?

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  • noodlesreborn@lemmy.world ⁨3⁩ ⁨days⁩ ago

    I know, and maybe will, my faith is just very low.

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  • drunkpostdisaster@lemmy.world ⁨3⁩ ⁨days⁩ ago

    Unless the AI fucks up and makes it sound like an emergency.

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• Anomalocaris@lemm.ee ⁨3⁩ ⁨days⁩ ago

  you’re too concerned about those “consequences” but have you considered that they get to fire people as well and save money?

  think of all the taxes they’ll cut from the rich?

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  • Piece_Maker@feddit.uk ⁨2⁩ ⁨days⁩ ago

    Not to mention the rich people who’s pockets will get further lined with your tax dollars for their horseshit AI dispatcher!

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    • Anomalocaris@lemm.ee ⁨2⁩ ⁨days⁩ ago

      you see, no downsides. it’s good for the economy…

      and the economy is the only thing that matters.

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  • ipkpjersi@lemmy.ml ⁨3⁩ ⁨days⁩ ago

    did you think of all the taxes they’ll cut from the rich? no, you only think about yourself and what will happen to you in an emergency

    This is what it comes down to.

    Rich people matter.

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    • Anomalocaris@lemm.ee ⁨3⁩ ⁨days⁩ ago

      In our society they are the only ones that matter, unless they start to live in fear

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