Piece_Maker
@Piece_Maker@feddit.uk
- Comment on Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year 2 days ago:
Not to mention the rich people who’s pockets will get further lined with your tax dollars for their horseshit AI dispatcher!
- Comment on Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year 2 days ago:
Where I work we take both non and emergency calls, and have a separate number for each. The phone system we use will make sure the emergency calls come through first, so it’s not uncommon to have zero emergency calls queueing while the non-emergency queue sits at 10-20 minutes (just like any other call centre, we have the boards up on the wall showing the stats).
It seems like this AI thing is trying to solve the problem of people calling the emergency number for a call that doesn’t need an emergency response, which is super common. Either people don’t know about the non-emergency line, or they think the non-emergency line is for other people and calling the emergency line will get their issue sorted faster. The first kind are usually very apologetic when you ask them to call the non-emergency, the second kind will argue with you and we’re instructed to just hang up on them after repeating the instruction to keep the emergency queue free.
The thing is, anyone with half a brain can identify a non-emergency call within max 2 minutes. It’s probably the easiest part of the whole job. But it definitely requires a human, because people will call up shouting and screaming like they’re mid-way through getting stabbed, when really they’re just a grumpy old fuck who’s neighbours are playing rap music. And on the flip side, plenty of people are able to make a full-on emergency call in an almost spookily calm tone, and even more so if they’re not directly involved (Common example is a teacher or social worker calling something in a child’s disclosed to them about their parents). So being able to read between the lines in a way humans are very good at, but robots are not, is obviously super important.
- Comment on Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year 2 days ago:
I’m a dispatcher (not in the USA) and our managers start flipping out and running round like their heads are on fire if the wait time reaches 30 seconds. If there’s more than 3 calls in the emergency queue then they sit down and take them themselves (If you’ve ever worked in any call centre at all, emergency or not, you’ll know shit has to really hit the fan before management will consider doing this!)
Usually high queue time/numbers are just multiple calls for the same incident (think large RTC’s or very public assaults/stabbings right in the middle of a heavily trafficked city centre) so we can get that queue down very quickly, especially as 99% of the time any call after the initial one will simply be “we’re already aware and we’ve got crews en route, bye”.
- Comment on The Fairphone 5 price has been dropped to €499. The phone is designed to be the most advanced environmentally friendly smartphone. 2 months ago:
As well as all your points (which I 100% agree with), my other issue with these dongles is simply that they stick out way more. If I buy a pair of headphones with an angled connector, I can plug them in and wrap the wire a little bit and then when the phone’s in my pocket, the wire takes up basically no space and doesn’t get smushed about by my leg.
With a dongle, I need an extra couple inches of vertical space, and because the wire/connectors are sticking directly out the phone, they get bent all over the place. Absolutely crap design. Yes 90 degree USB-C to headphone jacks exist but they take up way more space than just a headphone jack.
- Comment on The Fairphone 5 price has been dropped to €499. The phone is designed to be the most advanced environmentally friendly smartphone. 2 months ago:
Well Jolla phones run Sailfish OS which doesn’t support this anyway so probably not the phone you should be buying (And the phone supporting Sailfish OS doesn’t suggest at all that it’ll be able to run a “regular” Linux distribution either)
- Comment on The Fairphone 5 price has been dropped to €499. The phone is designed to be the most advanced environmentally friendly smartphone. 2 months ago:
I use CalyxOS on mine. It has microG all working by default so if you need that sort of thing it’s probably the easiest way to get it up and running
- Comment on Gaming chat platform Discord in early talks with banks about public listing 3 months ago:
Honestly if Discord went away I’d switch to posting notes on a cork board on the wall before I switched to Matrix in its current state.
- Comment on Gaming chat platform Discord in early talks with banks about public listing 3 months ago:
Matrix is so bad though. Slow, sometimes just doesn’t load, bridges are crap… Why would I want to switch to it?
- Comment on Concerns Raised Over Bitwarden Moving Further Away From Open-Source 7 months ago:
And how exactly does that fix the issue with the client going against the spirit (if not the law) of the GPL?
- Comment on there's now more ads in "legit" sites (YouTube, amazon) than in piracy sites 8 months ago:
If you just install Linux on your Mac and have a dark Qt theme set, Qbittorrent will also be dark.
I thought we’d blocked ads already?
- Comment on there's now more ads in "legit" sites (YouTube, amazon) than in piracy sites 8 months ago:
Dark Reader extension turns all websites into dark mode whether they like it or not.
Checkmate!