empireOfLove2@lemmy.dbzer0.com 3 weeks ago
Calling and threatening “I want to cancel” is the only way to get them to lower the $120 fuck-you price back to the market accurate $40 I signed up for.
I wish the FTC would tackle that next. Why should I pay twice as much for the exact same service my neighbor has because they signed up a month ago? I don’t mind rewards being given for signing up but the first bill (aside from installation fees) shouldn’t be any lower than mine.
Internet also needs to be regulated like a utility because it basically is one at this point.
My phone plan just dropped the $10/month discount for autopay because they’re price-gouging shit garglers. The second I clicked on the “port out number” option, they put up a banner offering $10/mo off for the next year. I do appreciate not waiting three hours on the phone just to turn down the offer anyway. MVNO it is!
apocalypticat@lemmy.world 3 weeks ago
You can still threaten to cancel. It will be even more effective when the power of cancelling is in your hands instead of theirs, and as easy as one click. Not sure if you were being sarcastic.
Archer@lemmy.world 3 weeks ago
Careful with this though. They keep cancellation threats in a database so they can check if you’re serious
apocalypticat@lemmy.world 3 weeks ago
No, they need to be careful. I keep a personal database of companies that raise prices and have poor customer service.