No where in this story does it mention them going to their local consumer affairs offices to force umart to honour the warranty.
Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit
Submitted 3 weeks ago by Wilshire@lemmy.world to technology@lemmy.world
Comments
Deceptichum@quokk.au 3 weeks ago
ColeSloth@discuss.tchncs.de 2 weeks ago
The article says this:
“Naturally, he refused the offer and brought up Australian consumer law, which is quite similar to the European one for these matters. In a simplified form, retailers are responsible for warranty claims and must replace or refund the defective item; then they take the issue to the manufacturer. When confronted by Goran, Umart went to the trouble of quoting the Australian Consumer Law but made a seemingly byzantine and twisted interpretation of it, reiterating that a refund at the original price was the proper remedy.”
Now it totally sucks, but there isn’t the faintest blip of a bastardization or a twisting to the warranty policy refunding the amount he paid for the RAM. It says in plain text that they have to issue a refund or a replacement. It does not say the customer gets to choose whichever they want, and a refund most definitely doesn’t mean you get more back then what you paid for it.
Now what umart did next is definitely a shit move that they should be on the hook for. Keeping the ram and sending it off themselves without first checking with the customer. Umart should pay for that fuck up.
ZombieCyborgFromOuterSpace@piefed.ca 2 weeks ago
There’s consumer protection laws against this kind of abuse.
GreenKnight23@lemmy.world 2 weeks ago
you owe them 4x the cost it’s your problem.
they owe you 4x the cost it’s your problem.
so, all you have to do is make it their problem. go in, every day and waste their time on getting a replacement. act like the previous day didn’t even happen. demand to speak to the regional manager.
go full Karen.
ulterno@programming.dev 2 weeks ago
Bring enough Karens to DDoS them.
Sculptor9157@sh.itjust.works 2 weeks ago
Daily Destruction of Sanity.
Matty_r@programming.dev 2 weeks ago
Immediately knew this was going to be Umart - they’re a bunch of cunts that treat their customers like trash.
The Australian Consumer Law states that the customer may choose a refund or replacement. This guy can raise it with ACCC and they’ll take then to court.
MisterFrog@lemmy.world 2 weeks ago
Best part is, they don’t even have to go to court, this sort of thing can be taken to your state or territory’s administrative tribunal, which costs peanuts to file with, and it’s extremely common to represent yourself. Hence why it’s an extremely effective threat when you’re obviously in the right, like in this case.
Basically Umart is fucked and Australian Consumer Law is really not shabby :)
Bluegrass_Addict@lemmy.ca 3 weeks ago
then sue them… chances are you’ll win, get the ram and they will be out even more money as a result.
MonkderVierte@lemmy.zip 2 weeks ago
because the price increase would equate to an ‘upgrade’ for the customer
Well, who asked?
And no, it’s not; the hardware doesn’t get better.
Verdorrterpunkt@feddit.org 2 weeks ago
It needs to be as easy to go after companies doing this shit as it is to collect dept from individuals (at least how it works here). No courts, just a government office where you can make your claim and the company needs to put effort in to dispute that. Anything else and they can just drag their feet.
Paranoidfactoid@lemmy.world 2 weeks ago
That’s what arbitration is and the companies rigged it.
unwarlikeExtortion@lemmy.ml 2 weeks ago
What OP explained isn’t arbitration. When you don’t pay off your bills, they go through a shortened court process in which you haven’t got any representation.
The claimant merely submits their records of the claimee owing them. Then the case is either upheld and the claimee gets 10 days to fight the case or pay before their accounts get impounded, or the case gets thrown out.
The claimee doesn’t have any say in the entire process - they can only raise issues after they get the stern letter to pay.
Since there’s no representation for one side, it’s not arbitration.
Alexstarfire@lemmy.world 2 weeks ago
TBF, the law as stated says a refund is acceptable. It does not say if the refund is at original purchase price or current price. It should be whichever price is higher, else the consumer could be at a loss depending on the circumstances.
Matty_r@programming.dev 2 weeks ago
The customer can choose a refund or replacement - its not up to the retailer. A refund would be of the original purchase price, so a replacement is a no brainer.
iturnedintoanewt@lemmy.world 2 weeks ago
The refund would be based on the purchase receipt, no other way to calculate that. Anything else would involve a convoluted process with lawyers. So yeah, replacement is the only meaningful option.
kablez@lemmy.world 2 weeks ago
Ooof, that is a solid heads up, thank you!
I have bought some things from UMart out of convenience but always prefer to support my local independent PC stores. I guess this just reeenforces why the latter is so important!
jmill@lemmy.zip 2 weeks ago
Umart sounds like Best Buy in the US. Fuck Best Buy.
Trigger2_2000@sh.itjust.works 2 weeks ago
Don’t worry, if the price went down I’m sure they would be sueing to force themselves to replace the memory AND give you cash back. /s
luthis@lemmy.nz 3 weeks ago
I thought it was ‘supply and demand’ not ‘price gouging and demand’
drathir@mastodon.social 3 weeks ago
j7126@lemmy.world 2 weeks ago
How did I know it would be Umart as soon as I saw the title.
Fuck Umart. I have been screwed by them multiple times on warranty.
It’s a shame that they are the only company that actually seems to have stores in a lot of places.
TheTechnician27@lemmy.world 3 weeks ago
“Business owners deserve the profits they make because they’re the ones taking on risk.”
“No, no, not like that!”
SinningStromgald@lemmy.world 3 weeks ago
Privatize the profits, socialize the losses.