Immich server is not reachable

Submitted ⁨⁨2⁩ ⁨days⁩ ago⁩ by ⁨Babalugats@feddit.uk⁩ to ⁨selfhosted@lemmy.world⁩

https://feddit.uk/pictrs/image/77c8c4c4-5422-4490-937a-d72660b2888a.webp

I have been hoping to figure this out by myself and a lot of reading, but so far I’ve either missed the obvious or something is blocking access. While searching, I’ve found a lot of threads and GitHub posts with similar issues, but none seem to apply for me, that I could find.

I have installed proxmox and docker etc. Following a couple of videos, initially I had Debian 12, then Nix and now Ubuntu, I get the same error every time.

I cannot access immich from web browser or my phone app. I can access and setup via localhost:2283

I am completely stumped as to where I should now be looking, would love if anyone could help me.

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Comments

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gray@pawb.social ⁨2⁩ ⁨days⁩ ago
From the little bit I can see in the screenshot I see a 5 starting the IP, assuming that’s a public IP.

Need to know, are you trying to access at home on the same WiFi network or outside your house on cellular?

Have you set up a reverse proxy or done any port forwarding?

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- onslaught545@lemmy.zip ⁨2⁩ ⁨days⁩ ago
  It could also be a dns issue if the 5 is part of the hostname.
  
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- Babalugats@feddit.uk ⁨2⁩ ⁨days⁩ ago
  Hey, thanks for replying.
  
  I tried portforwarding while I was Debian and it made no difference. I am trying to access on my own WiFi at home.
  
  I haven’t tried reverse proxy as it is only something I came across today and was also looking at tailscale, but I don’t want to use 3rd party solutions yet if I can avoid it, hoping to learn. I’m completely new to this, and haven’t a clue what I’m. The main reason I tried the three os’s was to practice setting up proxmox with a VM as much as trying to find and fix the issue.
  
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  - rikudou@lemmings.world ⁨2⁩ ⁨days⁩ ago
    If you’re on your home WiFi, try the private IP, it will most likely start with 192.168, though it’s possible it will start with 10 or 172.
    
    If you’re accessing it over an external IP, you need to forward ports to the host that runs Immich. Note that not all ISPs support it, you might be out of luck.
    
    But accessing it on the same network (like the same WiFi) should always be possible, you just need to know the correct IP address.
    
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  - gray@pawb.social ⁨2⁩ ⁨days⁩ ago
    Same as the other reply here, if you’re on your local network most likely be a 192. address. You can find this on the host server by the “ip a” command.
    
    Personally immich is pretty advanced for someone new to homelab, you might find starting with homeassistant or something might be easier to get started. Also immich is super beta right now and prone to drastic breaking changes with each update.
    
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carloshr@lile.cl ⁨2⁩ ⁨days⁩ ago
@Babalugats I think "/api" i the url is wrong. It is only needed the host and optionally port when not using default http or https. Try just with https://your-host:2283
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- illusionist@lemmy.zip ⁨2⁩ ⁨days⁩ ago
  api was right a year ago, or two
  
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- rotorwashed@lemmy.zip ⁨2⁩ ⁨days⁩ ago
  I agree I don’t have /api in the url.
  
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- Babalugats@feddit.uk ⁨2⁩ ⁨days⁩ ago
  Thanks. Unfortunately I have tried it without /API at the end and get the same result.
  
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  - carloshr@lile.cl ⁨2⁩ ⁨days⁩ ago
    @Babalugats You need to provide more information about your setup and config. Are you trying to connect from outside your local network to the domain name no the ip address? Do you have the right DNS A register configured? Any firewall that can be blocking ports? port forwarding in your router?
    @selfhosted
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ijhoo@lemmy.ml ⁨2⁩ ⁨days⁩ ago
isitdns.com

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- HurlingDurling@lemmy.world ⁨2⁩ ⁨days⁩ ago
  What is this?
  
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  - three@lemmy.zip ⁨2⁩ ⁨days⁩ ago
    When dealing with network issues, it’s most likely DNS that’s causing problems.
    
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frongt@lemmy.zip ⁨2⁩ ⁨days⁩ ago
What’s in the logs?

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- Babalugats@feddit.uk ⁨2⁩ ⁨days⁩ ago
  Not sure, I’m completely new to this and no idea how to check them
  
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  - frongt@lemmy.zip ⁨2⁩ ⁨days⁩ ago
    Probably through that link in your screenshot that says “logs”. Or directly on the server. Consult the documentation.
    
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ClydapusGotwald@lemmy.world ⁨2⁩ ⁨days⁩ ago
As others have said you don’t need the /api at the end.

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pishadoot@sh.itjust.works ⁨2⁩ ⁨days⁩ ago
You haven’t really given enough information about your config to diagnose.

If you’re able to access it from your local network but not your outside network it’s a port forwarding/firewall or routing issue. My guess is it’s a firewall issue either on your network edge (likely integrated into your router) or on your server that’s hosting immich.

Unless you do one of the following you won’t be able to access it from outside your network:

-set up a VPN and tunnel into your network. Wireguard or tailscale/zerotier will be easiest.

-set up port forwarding correctly. Not my first choice, best to VPN in rather than poke holes in your firewall, especially if you’re a noob.

-set up a reverse proxy. This is a bit more complicated than a VPN or overlay VPN (tail scale etc), but it works fine and will be secure as well.

If you haven’t done one of those three things then you won’t be able to access anything from outside your network, for good reason - your firewall is by default set up to deny connections that are initiated from outside your network, so when you’re trying to connect from the outside it looks at your traffic trying to start a connection to your server and naw dawg’s it.

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- Babalugats@feddit.uk ⁨2⁩ ⁨days⁩ ago
  I have tried to disable firewall while I was on Debian, but there didn’t seem to be one to disable. I don’t think there is one on Ubuntu either unless it’s by default?
  
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Appoxo@lemmy.dbzer0.com ⁨2⁩ ⁨days⁩ ago
Best way to solve it:
Reflect what you did and maybe post it here again.
But remember: We are like your parents/SO/friends/whatever and have absolutely no knowledge about what you did at home.

So give us everything you can so we can acrually help you.

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- Babalugats@feddit.uk ⁨2⁩ ⁨days⁩ ago
  Thanks, it’s getting closer to time for bed, but I will try and give as much information as I can. I’m just afraid I don’t understand enough to give much information about it
  
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  - Appoxo@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago
    Anything helps. If we need more, we’ll ask for more ;)
    
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UnpledgedCatnapTipper@lemmy.blahaj.zone ⁨2⁩ ⁨days⁩ ago
Is the IP address you’re trying to connect to correct? It’ll either be one assigned by Docker, or it’ll just the the IP address of your host machine.

On your Ubuntu host, type “ip addr” (no quotes) in the terminal and try that address. If you have not configured the Ubuntu host’s IP address to be statically assigned, or set up a DHCP reservation for that address you should do that as well so the address doesn’t change in the future.

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- Babalugats@feddit.uk ⁨2⁩ ⁨days⁩ ago
  Thanks, I got in using the IP that appeared on that list (Not my public IP address) I am in the app now. Thanks again, I am going to go to bed now, and hopefully ready to try and get it working when I am outside the network tomorrow.
  
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  - UnpledgedCatnapTipper@lemmy.blahaj.zone ⁨2⁩ ⁨days⁩ ago
    For that, you’ll need to either have it behind a reverse proxy and port forward appropriately that way, or port forward directly to the IP address you’re using now.
    
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Goodeye8@piefed.social ⁨2⁩ ⁨days⁩ ago
Since you seem to be testing a lot of different things I'm going to throw out a lot of different ideas and maybe something helps. Worst case you have to start rummaging through logs to

The most basic idea is that if its your home server it should be available on your home network. That means, unless you have some custom configurations, the IP has to be something starting with 192.168. If it's not starting with that you're probably way off. Someone assumed your IP starts with a 5 so it's definitely worth checking out. And a small sidenote, in case you plan on exposing Immich to the web definitely follow their suggestions.

What else you mentioned was that you had installed Proxmox. If you're still using Proxmox VE there are helper scripts to make your life easier. There's a script for Immich that sets up an LXC with Immich services. It works without issues right out the box, but assigning a different upload location takes a bit tinkering. And just as a security advice, always open up the scripts and understand what they do because you should never run scripts you got from the web that you do not 100% understand.

You also mentioned docker (compose) which the recommended way to set it up according to Immich documentation. The official docker compose doesn't seem to have anything special in it, so it should start a container on port 2283 on whatever your servers IP is. Also check if the container is running without issues when you start it up. I don't know what you use to manage containers but a simple "docker ps" in terminal should be enough to check that the container is running and the port is properly mapped.

I don't know what you're running the docker container in as you mentioned different operating systems, but just in case its worth going through ufw (or whatever Firewall your system might be using) to check if there aren't any rules that are shutting traffic down by default. There shouldn't be any rules but if you're stumped it's one of those things to cross off the list.

And it's also worthwhile to check your router, that there aren't any firewall rules in the router that are blocking LAN traffic for whatever reason. Again shouldn't be any in the first place, but should be crossed off just in case. And if you're already checking the router you can also check what IP your the router has assigned to your home server to make sure you're trying the correct IP (and you might want to consider giving it a static IP if you plan on using IP address to connect).

And final note, I'm not sure if its relevant or not but maybe try accessing it through a web browser before trying to access through the app? I remember there being some sort of a first time admin setup, but I don't know if that was also available through the app.

Maybe something from this list of random suggestions helps you.

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- Babalugats@feddit.uk ⁨1⁩ ⁨day⁩ ago
  Thanks for that, i’m still reading through your post/going back to it. The scripts look really handy. Should I purchase a decent VPN to use for the server to connect to apps like Immich outside my home network, or is wireguard enough? Sorry, I am brand new to this, and I am going to start a new install of proxmox in the morning but with real login details and setup (not a test one). Thanks again for the above post.
  
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  - Goodeye8@piefed.social ⁨21⁩ ⁨hours⁩ ago
    Exposing services to the web is a huge topic with a lot to consider. I could probably write an essay on this topic, but the short answer is that Wireguard is sufficient, however the setup can be pretty complex. If you have a low amount of users you can try Tailscale. It's built ontop of Wireguard but it is much easier to set up and is free up to 3 users, but you can probably attach more users if you add all their devices under one user, which is probably fine if you trust those people and you're going to use it only for Immich.
    
    I would recommend starting with something simple you can understand and then look into alternatives when you get a better understanding of what your actual needs are and where your current solution starts lacking.
    
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- Babalugats@feddit.uk ⁨2⁩ ⁨days⁩ ago
  Thanks, I will definitely be looking at those scripts. When I set up Proxmox VE initially, I have a 192.168.x.x IP address. I’ve tried that too, in immich app. No difference. But when I look up my IP address while using Ubuntu VM it gives me an IP address beginning with 5, which is the one I have been trying to access using immich.
  
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