- Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
- Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
- Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
I had been meaning to check if they had unfucked everything.
Sounds like no.
Telorand@reddthat.com 2 months ago
I have a Sonos speaker, and the fact that I’m forced to use their app that still sucks has definitely caused me to look elsewhere for my next similar device.
AA5B@lemmy.world 2 months ago
What do you use the app for? I used it for initial setup and setting alarms, but haven’t tried the new app yet. I mostly use the Spotify app to play on SONOS
Telorand@reddthat.com 2 months ago
Because of their dumb spat with Google, I can’t connect my Android devices to it via Cast. So if you use Android at all, you have to do all your searches and such through the Sonos app, which is laid out so horribly.