Google’s Repair Policy Is Broken

Comments

• BeigeAgenda@lemmy.ca ⁨4⁩ ⁨months⁩ ago

  Google is broken, they have had no end user service in many years.

  I think you can get service if you are a government or large company.

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  • SnotFlickerman@lemmy.blahaj.zone ⁨4⁩ ⁨months⁩ ago

    Their customer service first fucked me back in the Nexus 4 days.

    I was poor and didn’t have the money tp buy a new phone for their RMA program and then wait for the money to be returned.

    I was told there was no way to send in the old phone first. I had to buy a new one and then send the old one in to get it replaced.

    I was never able to get a fixed Nexus 4.

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  • BarbecueCowboy@lemmy.world ⁨4⁩ ⁨months⁩ ago

    I think you can get service if you are a government or large company.

    You’re so optimistic. It depends on how you define service, they will talk to you if they’re large enough, but it’s still a nightmare getting them to talk to each other within google, getting support is still problematic.

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• helenslunch@feddit.nl ⁨4⁩ ⁨months⁩ ago

  Not broken. Working exactly as intended.

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• Greg@lemmy.ca ⁨4⁩ ⁨months⁩ ago

  I’m never buying a Google product again after dealing with their “support” for a warranty repair. I’ve given Google thousands over the years. What a silly short sighed company they’ve become.

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  • bzarb8ni@lemm.ee ⁨4⁩ ⁨months⁩ ago

    But why won’t anyone think of the shareholders?!

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    • LodeMike@lemmy.today ⁨4⁩ ⁨months⁩ ago

      Yes actually they’re all thinking about the line go up

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  • JackGreenEarth@lemm.ee ⁨4⁩ ⁨months⁩ ago

    Thousands of what? Paperclips? Rands? Handkerchiefs?

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• polographer@lemm.ee ⁨4⁩ ⁨months⁩ ago

  I got a pixelbook, I learned my lesson. Back to Apple.

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  • JackGreenEarth@lemm.ee ⁨4⁩ ⁨months⁩ ago

    Apple is not the only other option for laptops, if I’m understanding you correctly. Get another laptop and install Linux on it - eg the Fedora Slimbook, or the Framework laptops. And if I misunderstood and it’s actually a phone, get a Pixel and install Graphene OS, or a Fairphone and install another third party degoogled ROM, eg Lineage OS.

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    • polographer@lemm.ee ⁨4⁩ ⁨months⁩ ago

      Not the only option, but the one that historically gave me the best support, usually when my Apple laptop has an issue it is a couple of days out and it will come back as new. The articule talks about everything that is not a pixel phone, that includes the pixel book that cannot be fixed , and in my case the display failed, I was able to boot with an external monitor. I was out of warranty, so google told me to pay to replace, almost 60 or 70 percent of what it cost. I declined and vowed to never buy another google hardware again.

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  • EngineerGaming@feddit.nl ⁨4⁩ ⁨months⁩ ago

    As if their repair policies weren’t as egregious… I still cannot get over the fact that there is software part pairing and their laptops have soldered-on SSDs :/

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• expatriado@lemmy.world ⁨4⁩ ⁨months⁩ ago

  Wired pun fixation showing

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• StrawberryPigtails@lemmy.sdf.org ⁨4⁩ ⁨months⁩ ago

  This is news? To anyone?

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