Comment on HP forced to ditch popular printer range following user backlash

• Dremor@lemmy.world ⁨4⁩ ⁨months⁩ ago

  They did provide good first party Linux support where other printer required the use of hacky reverse engineered drivers. Other than that…

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  • Buffalox@lemmy.world ⁨4⁩ ⁨months⁩ ago

    support.brother.com/g/b/faqend.aspx?c=us&lang=en&…

    Both Brother and Samsung drivers are fine IMO, haven’t had any problems for 10 years at least with printer drivers on Linux.

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• qjkxbmwvz@startrek.website ⁨4⁩ ⁨months⁩ ago

  Maybe a dumb take, but I think milking customers for all they’re worth is much better option than what HP is seemingly doing — which is milking them for all they’re worth this quarter.

  Like, there are companies with a cult like following (Valve comes to mind) and while they could probably increase profit for a quarter or two, they seem to be playing the long game fairly well. Which is ultimately better for everyone — they get more money over your lifetime, and you get a product that you’re happy with.

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  • SkyezOpen@lemmy.world ⁨4⁩ ⁨months⁩ ago

    Oh absolutely, I’m happy to shovel money at valve. I’ve contacted support quite a few times about index controllers (the joystick switch is trash and drifts after a lot of use) and they’ve always responded within hours and even RMAd one controller way of it warranty. Meta support responded almost instantly, but every single person was useless. After talking to 6 across 3 days, it was finally escalated. They took forever to contact me, I replied within 12 minutes, then the follow up was over 24 hours later. Every single time it took a day for their “specialist team” to respond. It took over a month to actually get them to accept the fact that they never boxed up the quest I ordered, and they still blamed the shipping company even though I received both packages and the quest was not in either, nor was either box even big enough to fit a fucking quest.

    Fuck meta and fuck zuck.

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• grue@lemmy.world ⁨4⁩ ⁨months⁩ ago

  en.wikipedia.org/wiki/HP_LaserJet_4

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• cmnybo@discuss.tchncs.de ⁨4⁩ ⁨months⁩ ago

  HP was a good company back when they primarily made test equipment. They made very good equipment that was built to last. They had very detailed documentation and service manuals so you could repair everything yourself.

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  • SkyezOpen@lemmy.world ⁨4⁩ ⁨months⁩ ago

    I set the bar too low. A lot of companies used to be fantastic, but apparently that doesn’t rake in the cash as fast as being giant pieces of shit.

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