> makes a series of confident critical statements
> hasn’t used one in over a decade
Comment on Generative AI could soon decimate the call center industry, says CEO
Deceptichum@sh.itjust.works 3 weeks agoUhh they’ve all been outsourced to India for ages now, and they’re effectively useless. You’ll get someone who’s worse than an AI at understanding what you’re asking and cannot deviate from a scrip because they have no training.
I haven’t used one in over a decade, if I have an issue it’s going as an email or a comment on social media.
TheOctonaut@mander.xyz 3 weeks ago
Deceptichum@sh.itjust.works 3 weeks ago
You’re right, they’re totally un-outsourcing call centres and India is no longer a hotspot of outsourced call centres.
Gee golly I really need to use them to know that nothing has changed! Not at all like I can hear it everywhere from everyone else.
TheOctonaut@mander.xyz 3 weeks ago
How you react to information that challenges your assumptions is a very good indicator of your ability to contribute to society in general.
liveops.com/…/companies-onshoring-customer-servic…
newsroom.bt.com/bt-completes-100-onshoring-of-cus…
telegraph.co.uk/…/vodafone-bring-thousands-call-c…
Deceptichum@sh.itjust.works 3 weeks ago
Wow you found a few companies bringing a few roles back, that clearly highlights the current state of the entire industry!
Hey look I can do that too!
news.com.au/…/4be1d00740e7e4355e214ddb281c44bc
ispreview.co.uk/…/vodafone-shift-some-uk-customer…
stuff.co.nz/…/air-new-zealand-outsourcing-some-ca…
paddleyourownkanoo.com/…/american-airlines-slashe…
Fucking muppet.
VaultBoyNewVegas@lemmy.world 3 weeks ago
This has been my experience whenever I’ve phoned support.
vanontom@lemmy.world 3 weeks ago
We’re experiencing extremely high call volume."
Every hour of every day, because company won’t hire or pay for anything better.
Press 3 to have a representative call you back; You won’t lose your place in line.
Sure. Meanwhile, I get on their website and try their weird “chat” support popup, that somehow takes care of the problem hours before I ever get a call back.
This is why people hate phone support. And why I don’t trust and won’t buy products from companies who only have phone (or “social media” support). Give me a dedicated support email address, or something text-based (live chat, contact form) on website, thanks!
AA5B@lemmy.world 3 weeks ago
Weird. I’m only looking for phone support when there is no online support, or it doesn’t help, or can’t understand the problem, or there’s no keywords that put it in the right area, or for whatever reason is too “smart” so doesn’t work on iPhone. I don’t trust companies that don’t have call support, because they are more blatantly not supporting their products
conciselyverbose@sh.itjust.works 2 weeks ago
Chat>>>>>>>>>>>>>>>phone
AA5B@lemmy.world 3 weeks ago
This is the one place there’s still hope: an ai could follow a much larger script, and even be helpful. It’s possible
SkyezOpen@lemmy.world 3 weeks ago
Can’t even describe how shitty meta support is. I ordered a quest 3 and some additionals, they mailed me everything except the quest and something else I didn’t order. Obvious mix-up, yeah? Well it took 4 different support chats and 6 different “specialists” over a month to actually process a refund, and they were still somehow stuck on the idea that the courier missed a box. An additional box under the same tracking number as another box that was labeled 1 of 1.
Veedem@lemmy.world 3 weeks ago
Never, and I repeat NEVER, buy directly from most manufacturers. For whatever reason, their customer service on the consumer purchase side always seems to suck. Buy from authorized resellers who care more about the relationship with their customers.
beefbot@lemmy.blahaj.zone 3 weeks ago
Did… my dad the used car salesman write this? Your post sounds plausible, but… sorry, NO ONE cares about relationships with customers. Every last company is enshittifiable & thus inherently untrustworthy
Veedem@lemmy.world 3 weeks ago
I have experience on the reseller side of the electronics business. I will tell you that most big resellers (Amazon, Walmart, Best Buy, etc) will do more in situations like this than the actual companies themselves. I’ve seen it a lot. Sure, it’s anecdotal evidence, but I’ve also read a ton of complaints over the years on Reddit of similar situations.
These first party manufacturers are manufacturers first and retail shops second (or third) so they put less effort on that side.