Comment on Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech

garretble@lemmy.world ⁨1⁩ ⁨year⁩ ago

• IrrerPolterer@lemmy.world ⁨1⁩ ⁨year⁩ ago

  The ‘robot’ isn’t the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.

  Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.

  source

  • shiroininja@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Yeah, you can’t trust Americans. They’ll steal your own land out from under you and Rob your grandma and call it good business sense. Saying this as an American.

    source

    • tsonfeir@lemm.ee ⁨1⁩ ⁨year⁩ ago

      Don’t drink the water. There’s blood in the water.

      source

      • Funkymatt@lemmy.world ⁨1⁩ ⁨year⁩ ago

        And probably some forever chemicals, but we’ve made that everyone’s problem

        source

        • -> View More Comments
      • Zoboomafoo@lemmy.world ⁨1⁩ ⁨year⁩ ago

        Where isn’t there, the Antarctic?

        source

        • -> View More Comments
  • db2@sopuli.xyz ⁨1⁩ ⁨year⁩ ago

    However, it’s super easy and not frustrating at all, because the stores TRUST their customers.

    Walmart customers

    source

    • HeyThisIsntTheYMCA@lemmy.world ⁨1⁩ ⁨year⁩ ago

      A third of these are people who are either disabled or in medical crisis. They’re marked “funny”. And this is where you go for entertainment? Well, when people tell you who they are, believe them.

      source
  • Damage@feddit.it ⁨1⁩ ⁨year⁩ ago

    However, it’s super easy and not frustrating at all, because the stores TRUST their customers.

    lol, I’ve been at the Albert Heijn near my hotel 3 times and 3 times I had to have my items rescanned. Maybe it’s because I’m not blond and tall?

    source
  • SebKra@feddit.de ⁨1⁩ ⁨year⁩ ago

    One week in NL and I’m wondering what we’re even doing over here.

    source

    • chakan2@lemmy.world ⁨1⁩ ⁨year⁩ ago

      We’re accepting white the Nordic countries are fiercely xenophobic. It changes the game quite a bit.

      source

      • wishthane@lemmy.world ⁨1⁩ ⁨year⁩ ago

        NL is neither a Nordic country nor ethnically homogeneous. Just like all countries with a history of colonizing other people, many of those people are now in NL. Stop blaming everything on diversity

        source

        • -> View More Comments
  • elbrar@pawb.social ⁨1⁩ ⁨year⁩ ago

    most places have a gate at the exit that only lets you leave by scamming your receipt

    That would be unlawful detention here. Also, what about people that go in and decide they don’t actually want to buy anything after all?

    source

    • SocialEngineer56@notdigg.com ⁨1⁩ ⁨year⁩ ago

      Costco can stop you from leaving either. They can however revoke your membership for breaking the terms. But if you not longer care about you membership you ignore them like the Walmart checkers

      source
    • Alexstarfire@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I did that last time I went to Walmart for something. Long line of people waiting to show their receipts and I just walked out.

      source
    • boerbiet@feddit.nl ⁨1⁩ ⁨year⁩ ago

      That would be unlawful detention here. Also, what about people that go in and decide they don’t actually want to buy anything after all?

      It’s not like you’re trapped… you can just walk out if you want, but doing so without paying and carrying full bags may raise an eyebrow with employees. Although I think I could easily get away with that in my small village supermarket during quiet hours when nobody is paying attention.

      source
  • Thymos@lemm.ee ⁨1⁩ ⁨year⁩ ago

    Also, some places do random inspection. But that’s frustration free too

    Yeah, I’m gonna disagree with that. They’ve recently ramped up those checks because of increased theft due to inflation. They also scan more items now. After having been checked 4 times in a row and them completely emptying my bag each time, I no longer use the self checkout.

    source

    • IrrerPolterer@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Jeez where do you live?

      source

      • Thymos@lemm.ee ⁨1⁩ ⁨year⁩ ago

        NL as well. Maybe it’s because it’s a big city, poor neighbourhood, more theft, I don’t know, but I’m done with it.

        source

        • -> View More Comments
• SmashingSquid@notyour.rodeo ⁨1⁩ ⁨year⁩ ago

  This isn’t about the weight sensors, it’s using “computer vision” to detect you didn’t scan something and forces employees to get involved.

  All the Walmarts I’ve been to have the bagging area weight sensors turned off. It seems the local grocery store finally turned theirs off because using a reusable bag used to set it off.

  source

  • sartalon@futurology.today ⁨1⁩ ⁨year⁩ ago

    Yeah, I got pinged twice, in one visit because I moved shit around, trying to organize.

    Way more false positives, in my opinions.

    source
• just_another_person@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Honestly, those weight systems are so easily defeated, I don’t even get the point. Anything that is measured by unit vs weight can easily be stolen.

  source
• Stabbitha@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I use reusable bags. I have to be very slow and deliberate getting the bag ready in the bagging area or it’ll flag me.

  source

  • garretble@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Same for me.

    source
  • fushuan@lemm.ee ⁨1⁩ ⁨year⁩ ago

    I use reusable bags too, I first scan and rest the products on the weighting area, and after paying quickly introduce all the products into my bag. It takes a bit longer but it’s way less problems for the workers and me, and it’s still faster than going through the regular checkout.

    source
• Hyggyldy@sffa.community ⁨1⁩ ⁨year⁩ ago

  Maybe it’s just Colorado but the only store I’ve been to that had weight verification was a King Soopers (Kroger in other states)

  source