Comment on Kroger introducing AI at self checkout to lower both accidental and organized crime theft.

riskable@programming.dev ⁨1⁩ ⁨year⁩ ago

“Consumers don’t like self checkout”‽ Are they crazy? I love self checkout! You know what I don’t like? When I have to wait for a self checkout to become available because there’s not enough human checkouts.

My local Walmart has about 25% of their checkouts as self checkouts. They’ll have 4 lanes open with humans and 1/3rd of the self checkouts won’t be operational. This is the worst of all possible options!

If you only plan to have 4 human checkouts why do you have so few self checkouts‽ Arg! It frustrates the crap out of me every time I go there.

Another thing that pisses me off is that the human checkout lanes are designed so inefficiently. In the self checkout I can pick up the scanner and scan everything in my cart at about twice or three times the speed of a human checkout because the human lane has a horrible setup that necessitates taking everything out of the cart to get it scanned whereas with the self checkout one can scan everything while it’s still in the cart.

You can scan scan scan at super speed, grab a bunch of bags, then put everything in the bags as needed in your car afterwards. You can be done in seconds!

Or be even more efficient like me and just keep your own bags in the car and skip the whole, “grab some bags” step.

This way also makes the door receipt checker person’s job so much faster because they can visibly see everything in your cart; no need to peek into every bag looking for expensive items that may not have been purchased.

Let’s move forward, society! Give us 100% self checkout lanes and just have people there to assist with scanning and bagging for the people that need help.

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